OTTY Pure Hybrid Bamboo Mattress with Charcoal
Very happy with my OTTY Pure Hybrid Bamboo Mattress with Charcoal, which I've been using for 14 nights now. It is medium/firm but doesn't feel hard, is comfortable and seems to support my spine well. I no longer suffer with a stiff lower back first thing in the morning, which I did with my old mattress. Another family member has used the same model of mattress for more than four years and is still happy with it. Top marks for the mattress itself.
My reason for not giving 5 stars is that I didn't hear back from OTTY for over two weeks after receiving their order confirmation email on 25 January and might have waited longer had I not chased the order. The information in the email gave the misleading impression that that mattress would be received within a few days when it actually took 3-4 weeks (dispatched on day 17, passed to courier on day 21 and delivered on day 25). The courier (DX) delivered the mattress on my chosen day and at a convenient time within the stated timeslot, and communication from them was good. The moral of the story is chase the order if you need to and don't get rid of your old mattress until you've received the new one. Thankfully, I didn't.
It's unfortunate that OTTY has received so many one star reviews on here purely because their previous courier (ArrowXL) was so unreliable and caused backlog issues. The product itself is excellent, and I would recommend it to others with the proviso that they might have to wait weeks rather than days to receive it. Hopefully, the situation is starting to improve with the new courier in place since January this year.
