Joel

Good morning
Thank you for your kind feedback, we’re really pleased to hear you had a good experience and found our service easy, fast, and welcoming. We’ll be sure to pass this on to the team 😊

Hi there,

I'm sorry to hear this.

Our ticket gates and collection staff should never withhold a valid return ticket without clear explanation, and I understand how frustrating this must have been, especially when travelling long distance. We’d like to investigate this properly so we can understand what happened.

Please could you email the full journey details, both ticket references, and anything you were told at the station to gwr.feedback@gwr.com
? Our Customer Support team will look into this and get back in touch. Thank you.

Hi Joel,

Thanks for taking the time to leave us this review. We appreciate your feedback and will take this on board.

Kind regards,
Cassie

Good morning,

Thank you for taking the time to leave us a review. ✨ We are delighted to hear that Debbie provided excellent service.🏡 It is wonderful to know her support made your experience smooth and positive! Your kind words will be passed on to Debbie so she knows how much her efforts were appreciated.🌟

Kind Regards,

Livvy.

Hi there Joel,

Thanks so much for your kind words. We’re really glad to hear that Plum is helping you grow and save.

If there’s ever anything we can do to make your experience even better, we’re always here to help!

Hi Joel, thank you for sharing your feedback. I’m really sorry to hear that our customer support didn’t respond on time and that you found the product too expensive for the value received 😟

My name is Elizer from the Emma Support Team, and I want to assure you that we take your concerns seriously. I understand how frustrating it is when you're left waiting for help, especially after investing in a product you hoped would bring comfort.

If you're still open to it, I’d love to look into your case and see how we can make things right. Please feel free to send us a direct message with your Order details, and I’ll personally follow up 💬

Thanks again for your honest review — it helps us improve!

Hey Joel, thank you for your five star review and I'm glad that Mr. Glen in our Lincoln store was very welcoming and helpful during your visit! - Dylan

Thanks for your review, Joel!

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Hi Joel. Thank you so much for your positive feedback, it is always nice to receive. We appreciate you taking the time to leave us a review. We hope to be delivering to you again soon 😀 – Laura.