Screwfix レビュー 5,807

Order: A25169366360
I placed this order for an an item they didn't have in stock at the Hornchurch branch, which is a short walk from my home, at 11:10am on Monday 23 March, expecting it to ready for collection after 24 hours. The next day I hadn't received a text message by 10:45am so I walked down to the store only to be told it wouldn't be ready for collection until the afternoon. It appears next day delivery is effectively next day and a half at Screwfix. So I just called Screwfix head office, asked them to send a refund to my Paypal account and then drove to my nearest Toolstation to get my item.

Ordered next day collection. Half the order arrived - the other half was stuck at warehouse. They said it would arrive following day. Still no text. Someone at Screwfix then appears to have cancelled my original order and re-ordered it for some reason unbeknown to me, for next day collection again. Now next day, still no text. Phoned customer services - they said it should arrive at local store today and I'll get text when ready. Couldn't guarantee it. But went on to tell me 99.999% of orders arrive next day so it should be absolutely fine - I had to remind them it hadn't arrived Sunday, or Monday, so it's now 2 days late and it's now delaying my job. The person was apologetic but probably not a good time to roll out the 99.999% comment! I was also told in store that I'd get a £10 credit for the delay. That hasn't happened either.

I called into my local Screwfix this evening on the way from work "Oakham Rutland" Not realising the time, i proceeded to type in the order and was greeted with a comment from the counter "can you hurry up, we close in 1 minute" I made my order and went to the till to pay. Behind the counter stood 2 young girls, there was no please or thank you and my items were pretty well thrown on the counter. I have used Screwfix regularly for many years. However, after how i was treated this evening, i will make the 50yd walk across the Carpark to Toolstation. I'm bitterly disappointed and feel that these 2 inviduals could do with some training on Customer service.

No after sales customers service at all

Screwfix is okay when they are taking your money, but not interested in sorting out problems !

both Screwfix and B&Q are owned by the same company Kingfisher PLC. so why do I continuously get a large price difference when ordering the same product.
This happens all the time and this in NOT an isolated event.
Werner Triple 8 tread Extension Ladder
£222 in Screwfix £188 B&Q.
WHY?
£179 in Toolstation

Response: you may sell as a different brand but stock will be purchased under a single wholesale company.

Terrible Experience and Customer Service

I ordered a tin of paint for it to come open in the box. Contacted customer services who want me to return an empty tin of paint to be refunded.

Get a handle on the situation screwfix.

Needed a set of Blum hinges to replace a broken one on a Sunday, but not sure about the ones produced. Andy in the Brighouse store went that extra mile & suggested I call back before 4:30 closing time to see if he'd managed to find some. I called back & I asked if he'd managed to find a pair, he rattled the cellophane wrapper containing a correct pair. Half an hour later, job done. Well done Screwfix.

Why bother with click and collect when you have to wait longer than people just walking in. EVERY time I use this it's always the same. You receive a text stating it's ready to collect and you get to the store (Northampton) and it hasn't actually been picked and then you have to wait in the queues for walk-in customers only to find that you then have to wait for someone else to go and pick the order! It's a joke! Toolstation, you order online and it's there right on the shelf ready.

I ordered sp seal for tefal pressure cooker never arrived and got email asking ho6was delivery

Andy at the Stockport branch was great when I bought the wrong size lock. He was calm and worked out a solution that was no more money and in stock and helped me sort extra keys being cut. Turned a rubbish day into a good day

I have just been down to the Leeds Road, Huddersfield Screwfix Store and have literally just been blown away by the customer service I have just received. It was so good that I am still sat in their car park writing this. Huge thank you to all the friendly staff who gave one of the best retail experiences I have ever received. BRAVO and thank you. I will be back : )

I stopped using Srew fix because they fix nothing and kept screwing things up. But foolishly I decided to try them again, bad mistake, the are much worse than before.
Going to use local companies in future as they are a false economy.

Hides cables well, never seen my office that clean. Lid doesn't close tightly

Good experience and services... Easy,fast and welcoming staffs

Long wait whilst counter staff wasted valuable time asking every customer to handover their email before being served. I thought I was here to give you my money, not my personal details so you can bombard me with junk marketing emails. Cut out the data mining efforts and focus on serving the customers that keep your business going!

Ordered four items from Screwfix and couldn’t be happier — delivery was quick, everything arrived on time, and the quality was spot on. Great service all around.

Excellent service from Tom at the Gloucester Eastern Avenue branch.
Tom consistently provides top‑level customer service and is always a pleasure to deal with. His product knowledge is excellent, and he takes the time to explain options clearly and professionally. Every visit is handled efficiently with a positive, friendly attitude, and you always feel valued as a customer. He is reliable, helpful, and consistently goes the extra mile. A real credit to the branch — highly recommended.

I use the Evesham Branch and it seems that when I order an item which is shown and in stock it comes back as for next day delivery. Okay I accept this, but then the next day it says your order is further delayed. These are basic items such as M6 bolts? It seems to be happening on a routine basis. So my first go to is now Toolstation, which seems to deliver on its promises.

Dangerous mountfield petrol lawnmower. 18 month's with it well looked after and stored in garage the fuel pipe from tank to carb had deisintgrated causing petrol to leak all over the garage. Also, very dangerous,if I tried to start could have been very bad. This is down to poor quality of fuel line from tank to engine . Not impressed, poor quality and dangerous. It has a two year guarantee, Screwfix only keep online invoices for 18 month's, including on my account ( and yours). They said without proof of purchase I was screwed( pardon the pun).Who keeps paper receipts? Fixed it myself with no help from them

Whatever you do, do NOT accept replacement goods for faulty ones !! - insist on a refund & then buy again, it's only a paper excercise but Screwfix take the sale date of the first item for the warranty so if the new item becomes faulty after the first ones guarantee is out ou are screwed. all it does is cost screw fix time & paper