Open Reach engineers malpractice
Open Reach came to our neighbourhood to replace a telegraph pole. My service is with Virgin and I have fibre broadband that runs an overhead cable.
The Open reach engineers disconnected me without informing Virgin as they have to get a Virgin engineer out because they are not allowed to touch anyone else's equipment.
In disconnecting me they cut the optical cable, as in severed, also they took away the junction box which sits on the telegraph pole when all they needed to do was inform Virgin so it could be done properly. So I have to be without internet for 10 days before Virgin can find a replacement box and a team to come out and fix the issue.
People like this break Britain.
I have read your response, I cannot find anywhere that you have left contact details to further this.
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