Repeat Customer

Good points:
App interface (in general), making it easy to pay others, surfacing useful information about spending/financial patterns.

Bad points:
Business model is based on monetising your identity, and it’s pretty clear they don’t have the actual people to respond when anything goes wrong, relying on AI (or less intelligent bots) as the only meaningful recourse for users.

I was pleasantly surprised visiting our local store for the first time in years. This is apart from the fact it's a well stocked store with a really comprehensive range of fabrics, paper crafts, et cetera. What surprised me is how good their cake decorating section was. They had so many different kinds of icing, fondant, decorations, a really thorough selection.

I have previously left a good review, and had several years good service. However, their reordering system (“express checkout”, where you follow a link they send you) has been broken for months.

In Nov 2025 I tried reordering my repeat meds and the 'Place Order' button was greyed out. I emailed support, they placed the order for me and noted the bug in their system. Jan 2026: same issue – reported again, with screenshots. They again placed the order for me. You guess the next bit. Mar 2026: same issue. This time, they have not got back to me in 3 days.

I do find it inexcusable to leave a bug like that unfixed for 4+ months and then ghost on support, too.

*Update*: following this review, the company did reply on the support thread after 6 days, as well as below. However, they still do not seem to understand the issue and suggested I could (once again) provide them with exhaustive information to raise another IT ticket – rather than prioritise the fix I notified months ago, and which they said in January was a known issue.