123bearing.com レビュー 

123bearing.com からの回答

2026年4月9日

Hello and thank you for your Trustpilot review. We’re sorry that your first order didn’t go as planned.

We do indeed ship from France, even though our website is based in the U.S. (which is used to facilitate communication and order processing). That’s why the shipping costs are so high. Regarding the customs fees incurred by the order, despite a delay in processing your email (due to higher-than-expected growth), We took the necessary steps by providing you with email addresses to file a complaint and also filed a complaint with them to correct these fees, which were exorbitant—and I agree. However, we are working to correct this so that it does not happen again in the future.


Best regards,
The 123bearing Team

123bearing.com からの回答

2026年2月25日

Dear Greg,

We are sincerely sorry for this situation. Please believe us when we say this is just as frustrating for us as it is for you. While this is one order for you, we are currently fighting this battle for all our US customers and doing our best to resolve it with our carriers.

To address your concerns, we provide a local New York phone number and allow payments in USD specifically to help our customers reach us easily and avoid extra bank transaction fees. We do not hide that we ship from France, but we haven't added a fixed customs warning at checkout yet for a simple reason: lack of reliable data.

Customs regulations and tariffs are changing so frequently right now that there is no stable rate for us to display. Customs authorities are currently overwhelmed by these last-minute changes, and like many international exporters, we are struggling to obtain clear information to pass on to our users.

Furthermore, the $90 charge is largely due to our carrier, UPS, incorrectly reading our invoices and taxing the shipping costs as if they were goods.

Regarding a solution: Since we cannot refund government taxes that we never received, you have the option to refuse the delivery. If the package is returned to us, we will issue a full refund for your order.

We are deeply sorry for the inconvenience and are working hard to rectify these carrier issues for the future.

Best regards,

The 123Bearing Team

123bearing.com からの回答

2026年1月19日

Dear Customer,

We sincerely apologize for the frustration caused by the delay in your delivery.

We would like to clarify that we were in constant contact with the freight agent and US Customs to release your package as quickly as possible. Unfortunately, the additional information requested by the authorities was exceptionally specific and difficult to obtain—such as the country of origin for the smelting and pouring of the steel/aluminum.

Despite our efforts to coordinate with our suppliers to provide these technical details, the requirements for this specific shipment led to an unusual and extended blockage. Because we could not confirm these 100% specific manufacturing details to their satisfaction, US Customs held the package much longer than anticipated.

We fully understand why you chose to cancel the order under these circumstances. Please be assured that we are reviewing our internal processes regarding US imports to prevent this type of information gap in the future.

We remain at your disposal for any further questions.

123bearing.com からの回答

2026年1月13日

Dear Lawrence,

Thank you for reaching out. I understand your surprise regarding the additional customs fees you had to pay upon delivery.

I would like to clarify that these charges are import duties and taxes levied by the U.S. Customs and Border Protection. These fees are not collected nor received by 123roulement.

Here are a few key points to help explain the situation:

International Shipping: When goods are purchased from a foreign country (France, in this case), they are subject to customs clearance according to your country's regulations.

Carrier Fees: Most express carriers (like DHL, FedEx, or UPS) charge a processing or "brokerage" fee to handle the paperwork and advance the taxes to the government on your behalf to speed up delivery.

Pricing Policy: As stated in our Terms of Sale, our prices for international orders are shown excluding taxes (DDU - Delivered Duty Unpaid).

We value your business and want to ensure your experience with us is as transparent as possible. Unfortunately, these government-mandated fees are beyond our control.

We remain at your disposal should you have any further questions.

Best regards, Jérémy.