Callum has been very helpful and swift in every aspect of arranging the broadband set up. More of these quality services are needed to make life a little easier and spread the competition in th... ãã£ãšèŠã
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I had a query about billing for a new contract. My call was answered within a minute and the representative, Lezra, was incredibly helpful. My query was resolved by Lezra very quickly and if this is t... ãã£ãšèŠã
Worst experience. After address change, the new device never worked, we are still being charged and receiving threatening emails about fines if we don't pay. This is despite us calling multiple tim... ãã£ãšèŠã
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I have just agreed to transfer my broadband service over to Rise and was very impressed with how smooth and straightforward the whole process was. Jill handled everything quickly and efficiently, and... ãã£ãšèŠã
4.4
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Had 4th utility at an old property butâŠ
Had 4th utility at an old property but when I moved out it wasnt cancelled correctly and over a year later started getting messages about owing over £300!! But spoke to Jamie today..what a star. Sorted it all out in less than 10 mins. He was a credit to them and made the process so straight forward. Wish id spoke to.him originally...exceptional customer service
2026幎5æ26æ¥
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4thutility ããã®åç
Hi Micheal,
Thank you for taking the time to leave your review. We are sorry to hear about the previous issues regarding the cancellation and outstanding balance, however we are delighted Jamie was able to resolve everything quickly and make the process straightforward for you. We will make sure your kind comments are shared with him ð
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Engaged and helpful staff
Engaged and helpful staff, quick resolution of the issue
2026幎5æ26æ¥
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4thutility ããã®åç
Hi Douglas,
Thank you for your review. We are pleased to hear the team provided engaged and helpful support with a quick resolution to your issue ð
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Great customer service
Mogamat Raees was extremely helpful and friendly. Would recommend, fantastic customer service
2026幎5æ26æ¥
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4thutility ããã®åç
Hi Jane,
Thank you for your lovely feedback. We are delighted to hear Mogamat Raees provided such friendly and helpful customer service ð
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Excellent service
The employee was very patient and helpful, and my problem was resolved.
One remark though, not about the employee but the setup of the call center. I could hear his colleagues very loudly in the background and the sound quality wasn't great, so you might want to improve on that.
2026幎5æ26æ¥
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4thutility ããã®åç
Hi there,
Thank you for your review. We are delighted to hear your issue was resolved and that the employee was patient and helpful throughout the call. We also appreciate your feedback regarding the background noise and sound quality, and will ensure this is passed on internally for review ð
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Avoid at all costs
The worst customer experience I have ever had. Called up to cancel Wi-Fi as they did not provide the service at my new address and was told this was no problem. Months and many phone calls later and my problem has only now been resolved. I have had people inform me that it has my wifi has been cancelled then nothing, I check my account and they are still trying to bill me. Don't be fooled by lovely customer service promising things that never happen.
2026幎4æ8æ¥
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4thutility ããã®åç
Hi Lottie,
We are sorry to read about your experience regarding the cancellation process and ongoing billing concerns after moving address. We appreciate how frustrating it must be being repeatedly advised the service had been cancelled while charges continued.
As you have now left our service, we would still like to review this internally and investigate personally. Please respond to the email you will receive from Trustpilot requesting further details so we can look into the cancellation handling and billing concerns further.
This company is a SCAM
This company is a SCAM. AVOID AT ALL COSTS.
Absolutely horrific experience with 4th Utility. Avoid this company at all costs.
I was explicitly told my 24-month contract would be cancelled free of charge because they were unable to provide service at my new address. Sounds simple enough â except they never actually processed the cancellation and never sent any confirmation despite repeatedly promising they would.
Over the last 3 months, I have phoned them 6 or 7 separate times, spent HOURS sitting on hold, been passed around different agents, and every single time I was told: âYouâll receive an email confirmation shortly.â Guess what? It never arrived. Not once.
The communication is non-existent, customer service is completely incompetent, and nobody seems capable of following through on even the most basic request. To make things even worse, after dragging this out for months due entirely to their own failures, they then had the audacity to try charging me.
This has been one of the most frustrating customer service experiences Iâve ever had. Endless wasted time, broken promises, zero accountability, and shocking treatment of customers.
2026幎5æ25æ¥
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4thutility ããã®åç
Hi Alec,
We are sorry to read about your experience regarding the cancellation request, communication issues, repeated contact attempts and continued billing concerns. We appreciate how frustrating this situation must have been after being advised the contract would be cancelled without charges.
As this relates to a cancellation issue that has been ongoing for several months, we understand you have already provided information previously and apologise for requesting further details again. Please respond to the email you will receive from Trustpilot so we can investigate this personally and review the handling of the cancellation and account charges as quickly as possible.
5 star review
Had issues in finding an internet provider as live on the outskirts. 4th utility offered amazing internet speeds which is needed for a family at a great value. The call centre provided quick efficient support on the phone, with no issues. Would definitely recommend & already had other family members join since!
2025幎8æ26æ¥
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4thutility ããã®åç
Hi Alison,
Thank you for your fantastic review. We are delighted to hear you found the speeds, value and customer support so positive, especially in an area where broadband options can be limited. We also really appreciate your recommendation to family members ð
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
The speeds are fake
The speeds are fake - watch as they slither about trying to say that you can't expect what they promised. Currently three days without internet - no response to 3 complaints. Speeds were still never achieved with hard wiring . They never responded after that. They failed on every front. They are the worst internet provider. They are fakes. They are cheats. They are liars, and they rip the people off. Awful awful awful avoid they are the worst. Desperate to leave this contract
2026幎5æ22æ¥
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4thutility ããã®åç
Hi Stephen,
We are sorry to read about your experience regarding the reported speeds, loss of service and lack of responses to your complaints. We appreciate how frustrating this must be, particularly after testing the connection through a wired setup and still experiencing issues.
As this issue still appears to be ongoing, please respond to the email you will receive from Trustpilot requesting further details so we can investigate this personally and review both the connectivity and complaint handling concerns as quickly as possible.
The two people I spoke to today wereâŠ
The two people I spoke to today were excellent and because of this they have saved a customer from leaving the network. We were going to pay the etp and leave because of the person we spoke to on Saturday
2026幎5æ25æ¥
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4thutility ããã®åç
Hi Debbie,
Thank you for taking the time to leave your feedback. We are delighted to hear the advisors you spoke with were able to restore your confidence and help resolve the concerns that had made you consider leaving ð
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Service provided by Mr
Service provided by Mr. OLU was great and much appreciated.
Thank you
2026幎5æ25æ¥
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4thutility ããã®åç
Hi,
Thank you for your lovely feedback. We are pleased to hear Mr Olu provided great service and support throughout your experience ð
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Great customer service by Chris Thorpe
Great customer service by Chris Thorpe. He helped me to find the right plan.
2026幎5æ25æ¥
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4thutility ããã®åç
Hi Ayrton,
Thank you for your kind feedback. We are pleased to hear Chris Thorpe helped you find the right broadband plan and provided great customer service ð
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Terrible cancellation process
Internet could be unreliable at times with short drops in connection resulting in disconnects from online games. But the main reason for the one star review is that I had signed up for the 30 day rolling contract as I knew I would be leaving that address in a few months, expecting cancellation to be simple. When I went to cancel, I was directed to an online form which I filled out multiple times to cancel the service, I did not receive any communication back from filling out this from for over 2 weeks so cancelled my direct debit. Now they are looking for overdue bills for 3 months after my contract should have been over. Avoid at all costs.
2025幎5æ25æ¥
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4thutility ããã®åç
Hi there,
We are sorry to read about your experience regarding the cancellation process, communication delays and continued billing after submitting multiple cancellation requests. We appreciate how frustrating this must have been, especially after choosing a rolling contract expecting the process to be straightforward.
As you have now cancelled and raised concerns regarding charges after the contract should have ended, we would still like to review this internally and investigate personally. Please respond to the email you will receive from Trustpilot requesting further details so we can look into this further.
Lezra was very helpful
LEZRA assisted me with troubleshooting my lack of service and escalated accordingly. Was very pleasant and arranged for the issue to be investigated further in a timely manner. I did not have to wait ages on the phone like on other companies. Thank you
2026幎5æ25æ¥
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4thutility ããã®åç
Hi Montse,
Thank you for your lovely review. We are delighted to hear Lezra provided pleasant and efficient support while escalating your service issue for further investigation. We are also pleased you did not experience long wait times when contacting us ð
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Disappointed with whole experience
Disappointed with whole experience. Feels like I made the wrong choice.
Made it based on price but guess you get what you pay for.
its been a catalogue of problems from day 1 , different messages from the different people I spoke to. I have had to make 3 calls regarding returning the additional router they send out, as I have had no email but two text messages telling me to return or I will be hit with charges.
2026幎5æ1æ¥
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4thutility ããã®åç
Hi there,
We are sorry to read that you have been disappointed with your experience and feel you made the wrong choice. We appreciate you taking the time to share your feedback with us.
We would like the opportunity to investigate this personally and better understand the issues that led to this review. Please respond to the email you will receive from Trustpilot requesting further details so we can look into this further.
I've had 4th utility for just over aâŠ
I've had 4th utility for just over a year now and the speed is excellent, uninterrupted service and excellent customer service
2026幎5æ24æ¥
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4thutility ããã®åç
Hi Jane,
Thank you for your fantastic feedback. We are delighted to hear you have enjoyed excellent speeds, reliable service and great customer support over the past year ð
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Very happy with the broadband neverâŠ
Very happy with the broadband never lags never experienced a problem great price
2026幎5æ24æ¥
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4thutility ããã®åç
Hi Shannon,
Thank you for your lovely review. We are so pleased to hear you are happy with the broadband speeds, reliability and value for money ð
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
This company was efficient andâŠ
This company was efficient and professional fitting it in . It would have been nice if they had checked all the connections We had to go and buy boosters and still have trouble with Wi-Fi within the house ð©
2025幎10æ11æ¥
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4thutility ããã®åç
Hi John,
Thank you for your feedback. We are pleased to hear you found the installation process efficient and professional. We are however sorry to hear you have experienced WiFi coverage issues around the house afterwards.
As this review is over 4 days old, if the issue is still ongoing please respond with further details so we can look into this personally and see what support options may be available.
Called to alert 4Utility that due toâŠ
Called to alert 4Utility that due to moving my existing contract would have to be brought to an end. This process was made incredibly easy with the help of David who outlined the necessary steps and provided fantastic service throughout the call.
2026幎5æ22æ¥
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4thutility ããã®åç
Hi Matt,
Thank you for your feedback. We are pleased to hear David made the moving and cancellation process straightforward while providing fantastic service throughout the call ð
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
I have a problem with this provider forâŠ
I have a problem with this provider for some time I should have a speed of internet 1000 mbs but what I am having max 55mbs I wanted make a complain but " submit" button doesn't work. Don't buy it it's a scam!!!!!!!!
2026幎5æ24æ¥
èªçºçãªã¬ãã¥ãŒ
4thutility ããã®åç
Hi Michal,
We are sorry to read about the speed issues and difficulties submitting your complaint. We understand how frustrating it must be receiving speeds far below expectation and being unable to raise the issue successfully.
If the issue is still ongoing please respond with further details so we can investigate this personally, review the reported speeds and assist with the complaint process as quickly as possible.
Knowledgable and efficient help given
Sara was really helpful. Her suggestion for troubleshooting worked perfectly! Very happy with how the call went!
2026幎5æ24æ¥
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4thutility ããã®åç
Hi Jack,
Thank you for your kind review. We are delighted to hear Saraâs troubleshooting advice worked perfectly and that you were happy with the support provided ð€
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
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