4thutility レビュー 9,739

Bernie O'Dowd made things very easy to understand and follow he is an asset to you, very good service

Khanyisa was extremely polite, friendly and professional. Khanyisa has fantastic customer service and people skills. My matter was resolved in a very fast and efficient manner and I am very happy with the interaction I had with Khanyisa this evening.

If I could give lower I would absolutely shambles people you should avoid. Fantastic pre sales called me immediate gave me an amazing package promised me all sorts them I signed up and after this Callum the guy who promised me day 1 was plug and play goes missing when there is a query as it’s not plug and play I need an appointment. I can’t change the appointment so I call on hold for 20mins on hold for 30 mins promised it would be sorted and is not. I email Callum and he goes missing what a surprise. Cancelled now anyway and disgusted with this company

Hi,
Liam was very prompt in introducing the Broadband service and very convincing througout the entire process. It is really great to interact with him on my Broadband connection. Look foeward for a speedy activation of the service too.

Dealt with Mishka for a refund when internet was down for 4 days. She was super professional and friendly, handled the issue efficiently and provided an account credit for loss of service

ORIGINALLY I WAS WITH RISE WHICH IS PART OF THIS FRANCHISE. RISE COULDNT ORGANISE A P***UP IN A BREWERY

It was really great that how quickly Callum was able to spot on what exactly I was looking for. He patiently helped with all the queries and helped me to choose the right package for me. Thanks a lot man

STEVE RALPH was super helpful and made the process very easy. Thank you

Brandon is a lovely person and made the experience a pleasure- gave me exactly what I needed

Bernie was very efficient and very helpful with all the questions that I asked her about getting fibre broadband installed in my home.
Thank you

What made my experience great can be answered in two words STEVE RALPh! I didn't tell him I am blind but he took a relaxed approach to taking my order on the phone. I usually feel rushed and like I need to let the customer adviser get onto the next person so they can wrack up the commission. STEVe, made me feel relaxed and valued making sure I got the plan I wanted and was incredibly patient without asking him to be while I retrieved my details to setup the Direct Debit. He also assured me moving over would be easy with my own router and there would be support available if I needed it from technical on my go live date - this is night and day with my current provider (Vodafone) who refused to offer any troubleshooting what-so-ever unless I used their piece of equipment.

All of this before 0830hrs when he was officially supposed to start. I hope my experience of 4th Utility continues the way it's started.

The agent was very helpful and very informative.

Sara was lovely !! Dealt with her twice now and really helpful/friendly both times !!

Martin went out of his way to answer my questions and solve my issues.

Apart from a few hiccups sorting out installation appointment they have been very good. However the people used for the installation need better training. No attempt to reduce brick dust or clean up after themselves.

Was very friendly and helpful. Managed to sort out my questions and change my direct debit date.

Lawrence was helpful today. Took his time walk me through the process to renew my contract. His a nice guy

Received router several days ago and today my broadband became live..so plugged router in and connected everything up and running in ten minutes..
Very pleased with my new Internet service provider 👌

This is my second review on Trustpilot about this awful company. At this point, it feels like harassment. I had issues with 4th utility when my services went down due to rats chewing through the cables in the high rise block I live in.
4th utility kept fobbing me off saying that the council had to deal with the problem, and promised I wouldn't have to pay for the services I didn't receive.
Fast forward two months now and I have left them after so many phone calls and complaints to their email and they said they'd waive any payments "I owe" due to leaving them. They emailed me a few weeks ago saying "I still owe" them an overdue payment, even though this had apparently been waived. I called about this AGAIN and they apologised and and said they had updated this for me... Yet still, I am receiving emails saying I am still in debt with them and they're threatening to take it to debt collectors.

4th utility.. you are terrible!
Do better!

Adriaan was attentive and helped me with my request, he explained so well and resolved my issue.