4thutility レビュー 9,764

4thutility からの回答

2026年5月27日

Hi Penny,

Thank you for your lovely feedback. We are delighted to hear Adnan was pleasant, helpful and entertaining during your experience so far. We hope your service setup goes smoothly and that you continue to have a positive experience with us 🌟

If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact

4thutility からの回答

2026年5月27日

Hi Helen,

Thank you for your review. We are delighted to hear Khanyisa provided such helpful customer service and support 🌞

If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact

4thutility からの回答

2026年5月27日

Hi there,

Thank you for your feedback. We are pleased to hear the team was very helpful throughout your experience 🌟

If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact

4thutility からの回答

2026年5月27日

Hi Steve,

Thank you for your fantastic review. We are delighted to hear Martin guided you through everything step by step and stayed on the phone until you were fully up and running. We will make sure your kind comments are shared with him 🌟

If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact

4thutility からの回答

2026年5月27日

Hi Ganesh,

Thank you for your lovely feedback. We are really pleased to hear you have experienced uninterrupted service and reliable connectivity so far 🚀

If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact

4thutility からの回答

2026年5月27日

Hi Jamie,

Thank you for your review. We are delighted to hear David Cordwell handled your changes quickly and helped you feel confident in choosing the right package for your needs 🌞

If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact

4thutility からの回答

2026年5月27日

Hi there,

We are sorry to read about your experience regarding the pricing changes, lack of responses to your complaints and the difficulties progressing this matter further. We appreciate how frustrating this must be, especially where you believe the contract terms have not been honoured.

We understand you have already attempted to contact us multiple times and apologise for requesting further information again. Please respond to the email you will receive from Trustpilot so we can investigate this personally and review the billing and complaint handling concerns as quickly as possible.

4thutility からの回答

2026年5月27日

Hi Abenaa,

Thank you for your fantastic feedback. We are delighted to hear Theo provided such professional and supportive service while helping with your query. We will be sure to pass your kind comments on to him 🌟

If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact

4thutility からの回答

2026年5月27日

Hi Chloe,

We are sorry to read about your installation experience and appreciate how frustrating this must have been after rearranging work and waiting for the engineer appointment. We also understand the inconvenience this has caused regarding your move and working from home arrangements.

As this issue still appears to be ongoing, please respond to the email you will receive from Trustpilot requesting further details so we can investigate this personally and review the missed appointment and communication issues as quickly as possible.

4thutility からの回答

2026年5月27日

Hi there,

Thank you for your lovely review. We are pleased to hear Cole was polite, knowledgeable and made your decision to join us an easy one 🤗

If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact

4thutility からの回答

2026年5月27日

Hi Allan,

Thank you for your kind feedback. We are delighted to hear your address transfer went smoothly and that the installation engineer was punctual, helpful and diligent 🌟

If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact

4thutility からの回答

2026年5月27日

Hi Mr Saleem,

Thank you for your review. We are pleased to hear Sara was a great help throughout your experience 🌞

If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact

4thutility からの回答

2026年5月27日

Hi Richard,

Thank you for your lovely feedback. We are delighted to hear Zara was friendly and extremely helpful throughout your experience 🌟

If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact

4thutility からの回答

2026年5月27日

Hi Laura,

Thank you for your review. We are pleased to hear David Cordwell made your request easy and provided such helpful support 🌞

If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact

4thutility からの回答

2026年5月27日

Hi Toya,

Thank you for your fantastic feedback. We are delighted to hear Adnan was professional and helpful while resolving your broadband connection issues without the need for an engineer visit 🌟

If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact

4thutility からの回答

2026年5月27日

Hi Sharon,

Thank you for your kind review. We are pleased to hear Chris Thorpe helped you choose the right broadband package quickly and efficiently 🤗

If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact

4thutility からの回答

2026年5月27日

Hi Lekan,

Thank you for your lovely feedback. We are delighted to hear David Cordwell helped arrange a quick and smooth switch for your new property. We really appreciate your recommendation 🌟

If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact

4thutility からの回答

2026年5月27日

Hi Lewis,

Thank you for your fantastic review. We are pleased to hear Kane resolved your query quickly and provided such excellent service. Your recommendation means a lot to us 🌞

If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact

4thutility からの回答

2026年5月27日

Hi Maldev,

Thank you for your feedback. We are sorry to hear about the service outage and appreciate your patience while CityFibre investigate the external connection issue. We are however pleased to hear the advisor remained polite and calm while trying to assist you.

As this review is over 4 days old, if the issue is still ongoing please respond with further details so we can look into this personally.

4thutility からの回答

2026年5月27日

Hi Micheal,

Thank you for taking the time to leave your review. We are sorry to hear about the previous issues regarding the cancellation and outstanding balance, however we are delighted Jamie was able to resolve everything quickly and make the process straightforward for you. We will make sure your kind comments are shared with him 🌟

If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact