Received router several days ago and today my broadband became live..so plugged router in and connected everything up and running in ten minutes.. Very pleased with my new Internet service provider �... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The young gentleman Tobi that i spoke to today went over and beyond to help me, He was a pure delight to converse with. He tried everything to help solve my problem. I've only ever had to ring 4thutil... もっと見る
企業が回答しました
Apart from a few hiccups sorting out installation appointment they have been very good. However the people used for the installation need better training. No attempt to reduce brick dust or clean up a... もっと見る
I was searching for a new broadband supplier. I came across Rise on the Internet and gave them a call.I spoke to an operator named Jill. She was knowledgeable and thankfully patient answering all... もっと見る
企業が回答しました
4.4
優良
9740件のレビュー
ネガティブなレビューの 94％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
My WiFi router wasn’t working but…
My WiFi router wasn’t working but they’ve fixed it from your end thank you
2026年5月29日
自発的なレビュー
4thutility からの回答
Hi Neil,
Thank you for your feedback. We are pleased to hear the team was able to resolve the router issue remotely and get everything working again for you 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Josh who took my call.( Voucher)
Josh who took my call, was very polite and helpful.
2026年5月29日
自発的なレビュー
4thutility からの回答
Hi Patrick,
Thank you for your kind review. We are delighted to hear Josh was polite and helpful throughout your call 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
This company have obviously worked…
This company have obviously worked really hard to ensure their staff are considerate and understanding of an individual. I have spoken to several staff and they are all professional and very efficient, not to mention friendly. Kane in particular is an asset to you. Thank you very much.
2026年5月29日
自発的なレビュー
4thutility からの回答
Hi Kathleen,
Thank you for your thoughtful feedback. We are delighted to hear you have consistently found our team professional, efficient and friendly. We are especially pleased to hear Kane made such a positive impression and will ensure your comments are shared with him 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Lezra was very helpful in setting up my…
Lezra was very helpful in setting up my account! Everything went according to plan. Lezra was very friendly and patient.
2026年5月29日
自発的なレビュー
4thutility からの回答
Hi Lisa,
Thank you for your lovely review. We are pleased to hear Lezra made setting up your account easy and provided friendly and patient support throughout 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Incorrectly charged and customer service unable to help
I am writing to formally complain regarding both incorrect billing on my account and the poor customer service I have received while trying to resolve the issue.
I currently have a two-year fixed contract with you. The agreed pricing was:
* Year 1: £17.99 per month
* Year 2 (from September 2026): £22.99 per month
However, my latest bill for May 2026 is £20.99, and my account is currently showing that next month’s bill will increase further to £25.99. These charges do not match the contract I agreed to.
I called your customer service team on Monday 24th May to resolve this. Unfortunately, I was on hold for approximately 40 minutes and spent around 1 hour and 30 minutes on the phone in total. The agent I spoke to was unable to resolve the issue and incredibly unhelpful simply repeating the issue back to me.
During the call, I was informed that:
* The agent would speak to their team leader and review the original phone call from when I created the account
* I would receive an email summarising the call and outlining the next steps being taken to resolve the issue
* A manager/team leader would review my case and contact me on Tuesday with an update
None of these actions have happened. I never received the promised email, and nobody contacted me on Tuesday as stated.
I then submitted a complained via the website to follow this issue up, this has not been responded to.
As a result, I am now following this up again with a review as it appears this is monitored better.
I do not feel this issue is being treated with the urgency or seriousness it requires.
I also do not have the time to spend another 1 hour and 30 minutes on the phone and on hold simply to chase an update on a problem that should already be under investigation.
2026年5月24日
自発的なレビュー
4thutility からの回答
Hi Hayden,
We are sorry to read about your experience regarding the billing concerns, the time spent trying to resolve the issue and the lack of follow up after the actions discussed during your call. We appreciate how frustrating this must be, particularly where the charges do not appear to match your understanding of the agreement.
We understand you have already contacted us and submitted a complaint, and apologise for requesting further information again. Please respond to the email you will receive from Trustpilot so we can investigate this personally and review the billing, complaint handling and communication concerns as quickly as possible.
Fast and hassle free
Fast and hassle free , communication was excellent and even connected me up sooner than expected.
2026年5月29日
自発的なレビュー
4thutility からの回答
Hi Andy,
Thank you for your fantastic feedback. We are delighted to hear the process was fast, hassle free and that communication was excellent throughout. It is great to hear you were connected sooner than expected 🚀
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Josh took the time to explain to me…
Josh took the time to explain to me what had happened with my billing and was very reassuring
2026年5月29日
自発的なレビュー
4thutility からの回答
Hi there,
Thank you for your review. We are pleased to hear Josh took the time to explain the billing situation clearly and provided reassuring support 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Callum Taylor has answered all my…
Callum Taylor has answered all my questions and doubts, he was very professional and transparent throughout the process.
2026年5月29日
自発的なレビュー
4thutility からの回答
Hi Pranay,
Thank you for your kind feedback. We are delighted to hear Callum Taylor answered all your questions and was professional and transparent throughout the process 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Very helpful on the phone and very…
Very helpful on the phone and very understanding and helped a very much
2026年5月29日
自発的なレビュー
4thutility からの回答
Hi Daevid,
Thank you for your review. We are pleased to hear the team was understanding, helpful and able to provide the support you needed 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Terrible
Signing up and installation went smoothly, 1gb fibre started well, after a few weeks the connection kept dropping out repeatedly every day, this was using one computer and watching one tv. Very unreliable service, this happened everyday after multiple calls to complain nothing was done. The company even lied about an engineer coming out, after taking a day off they didn't turn up, I called to ask why and they lied and said they sent an email saying it had been cancelled, I then received an email after the phone call.
It took me 1 hour to cancel my service as the guy I spoke to would not accept I wanted to cancel.
After cancelling my direct debit I received and email saying I owed £172.18 and they somehow withdrew this from my bank.
Please avoid this company.
2026年5月29日
自発的なレビュー
4thutility からの回答
Hi Tricia,
We are sorry to read about your experience regarding the connection issues, missed engineer appointment, cancellation process and subsequent billing concerns. We appreciate how frustrating this must have been after repeatedly reporting faults and taking time off to accommodate an appointment.
As you have now left our service, we would still like to review this internally and investigate personally. Please respond to the email you will receive from Trustpilot requesting further details so we can review the service history, cancellation handling and account charges in more detail.
Swift Services
Had trouble with my account due to some personal circumstances, and my new service was active within 20 minutes. Thank you!
2026年5月29日
自発的なレビュー
4thutility からの回答
Hi Morgan,
Thank you for your lovely feedback. We are delighted to hear your service was activated so quickly and that the team was able to help during a difficult time. We really appreciate you sharing your experience 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Connected
Connected. Me live on 28th my live date was to be on the 26th but had wire damage outside thay came to repair it didn't want that long. Will done
2026年5月28日
自発的なレビュー
4thutility からの回答
Hi Paul,
Thank you for your feedback. We appreciate your patience while the damaged cable was repaired and are pleased to hear everything is now connected and working for you 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
⭐☆☆☆☆
⭐☆☆☆☆
Absolutely terrible service from 4thUtility. My internet has not worked for 3 weeks and nobody seems to care at all.
I have spoken to technical support 4 different times, and every single time I was told that a replacement power cable for my router had been posted out to me. Every time this turned out to be false. I still have no cable, no internet, and no real help or communication.
The most frustrating part is the constant lying and lack of accountability. Instead of fixing the issue, they just keep giving empty promises to get rid of you on the phone.
At this point I honestly don’t know what to do anymore because nobody at 4thUtility seems interested in solving the problem. Avoid if you expect reliable service or customer support.
2026年5月28日
自発的なレビュー
4thutility からの回答
Hi Balan,
We are sorry to read about your recent experience and understand your frustrations after being without service for three weeks. We appreciate the concerns you have raised regarding the repeated advice that replacement equipment had been sent, the lack of updates and the impact this has had on you. Please respond to the email you will receive from Trustpilot requesting further details so we can investigate this personally and review why the issue remains unresolved.
Really appreciate the expert support…
Really appreciate the expert support from Martin to resolve my issues very quickly, thanks Martin
2026年5月27日
自発的なレビュー
4thutility からの回答
Hi Marcus,
Thank you for your review. We are delighted to hear Martin was able to resolve your issue quickly and provide the expert support you needed. We will make sure your comments are passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Mike Harrison made the "switch" to 4th straightforward
Mike Harrison made the "switch" to 4th Utility straightforward and easy to understand the pricing etc.
Especially good as having trouble with the OTS and he explained what to do in terms I could follow.
Much appreciated having someone who helped in a friendly efficient way and not just "push" an agenda.
Mike Shepperd
2026年5月28日
自発的なレビュー
4thutility からの回答
Hi Michael,
Thank you for taking the time to leave such detailed feedback. We are delighted to hear Mike Harrison made the switching process straightforward and helped explain the One Touch Switch process in a clear and friendly way. We will ensure your comments are shared with him 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Great comunication and customer…
Great comunication and customer service, nice staff.
2026年5月28日
自発的なレビュー
4thutility からの回答
Hi Asiya,
Thank you for your lovely feedback. We are pleased to hear you received great communication and excellent customer service from our team 🤗
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Was a great phone call and STEVE RALPH…
Was a great phone call and STEVE RALPH was very helpful and professional.
2026年5月28日
自発的なレビュー
4thutility からの回答
Hi Chris,
Thank you for your feedback. We are delighted to hear Steve Ralph was helpful, professional and made the experience such a positive one for you 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Quick service from ordering to…
Quick service from ordering to installation, really pleasant installation guy, and we've doubled our Internet speed and I'm really impressed so far.
2026年5月28日
自発的なレビュー
4thutility からの回答
Hi Matthew,
Thank you for your fantastic review. We are delighted to hear the journey from ordering to installation was quick and smooth and that you are already enjoying the increased internet speeds. We appreciate your support 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
4thutility からの回答
Hi Weifen,
Thank you for your review. We are delighted to hear you had such a brilliant experience with our service 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Excellent customer service
Excellent customer service and I was offered a much better deal on my Broadband as I was on an expensive 30 days rolling contract that I was not aware of. Thank you
2026年5月28日
自発的なレビュー
4thutility からの回答
Hi there,
Thank you for your fantastic feedback. We are pleased to hear the team helped identify a better value broadband package for you and provided excellent customer service throughout 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
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