Callum has been very helpful and swift in every aspect of arranging the broadband set up. More of these quality services are needed to make life a little easier and spread the competition in th... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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The young gentleman Tobi that i spoke to today went over and beyond to help me, He was a pure delight to converse with. He tried everything to help solve my problem. I've only ever had to ring 4thutil... もっと見る
企業が回答しました
Received router several days ago and today my broadband became live..so plugged router in and connected everything up and running in ten minutes.. Very pleased with my new Internet service provider �... もっと見る
企業が回答しました
I was searching for a new broadband supplier. I came across Rise on the Internet and gave them a call.I spoke to an operator named Jill. She was knowledgeable and thankfully patient answering all... もっと見る
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4.4
優良
9754件のレビュー
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ネガティブなレビューの 94％に回答しています
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Josh took the time to explain to me…
Josh took the time to explain to me what had happened with my billing and was very reassuring
2026年5月29日
自発的なレビュー
4thutility からの回答
Hi there,
Thank you for your review. We are pleased to hear Josh took the time to explain the billing situation clearly and provided reassuring support 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Callum Taylor has answered all my…
Callum Taylor has answered all my questions and doubts, he was very professional and transparent throughout the process.
2026年5月29日
自発的なレビュー
4thutility からの回答
Hi Pranay,
Thank you for your kind feedback. We are delighted to hear Callum Taylor answered all your questions and was professional and transparent throughout the process 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Very helpful on the phone and very…
Very helpful on the phone and very understanding and helped a very much
2026年5月29日
自発的なレビュー
4thutility からの回答
Hi Daevid,
Thank you for your review. We are pleased to hear the team was understanding, helpful and able to provide the support you needed 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Terrible
Signing up and installation went smoothly, 1gb fibre started well, after a few weeks the connection kept dropping out repeatedly every day, this was using one computer and watching one tv. Very unreliable service, this happened everyday after multiple calls to complain nothing was done. The company even lied about an engineer coming out, after taking a day off they didn't turn up, I called to ask why and they lied and said they sent an email saying it had been cancelled, I then received an email after the phone call.
It took me 1 hour to cancel my service as the guy I spoke to would not accept I wanted to cancel.
After cancelling my direct debit I received and email saying I owed £172.18 and they somehow withdrew this from my bank.
Please avoid this company.
2026年5月29日
自発的なレビュー
4thutility からの回答
Hi Tricia,
We are sorry to read about your experience regarding the connection issues, missed engineer appointment, cancellation process and subsequent billing concerns. We appreciate how frustrating this must have been after repeatedly reporting faults and taking time off to accommodate an appointment.
As you have now left our service, we would still like to review this internally and investigate personally. Please respond to the email you will receive from Trustpilot requesting further details so we can review the service history, cancellation handling and account charges in more detail.
Swift Services
Had trouble with my account due to some personal circumstances, and my new service was active within 20 minutes. Thank you!
2026年5月29日
自発的なレビュー
4thutility からの回答
Hi Morgan,
Thank you for your lovely feedback. We are delighted to hear your service was activated so quickly and that the team was able to help during a difficult time. We really appreciate you sharing your experience 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Connected
Connected. Me live on 28th my live date was to be on the 26th but had wire damage outside thay came to repair it didn't want that long. Will done
2026年5月28日
自発的なレビュー
4thutility からの回答
Hi Paul,
Thank you for your feedback. We appreciate your patience while the damaged cable was repaired and are pleased to hear everything is now connected and working for you 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
⭐☆☆☆☆
⭐☆☆☆☆
Absolutely terrible service from 4thUtility. My internet has not worked for 3 weeks and nobody seems to care at all.
I have spoken to technical support 4 different times, and every single time I was told that a replacement power cable for my router had been posted out to me. Every time this turned out to be false. I still have no cable, no internet, and no real help or communication.
The most frustrating part is the constant lying and lack of accountability. Instead of fixing the issue, they just keep giving empty promises to get rid of you on the phone.
At this point I honestly don’t know what to do anymore because nobody at 4thUtility seems interested in solving the problem. Avoid if you expect reliable service or customer support.
2026年5月28日
自発的なレビュー
4thutility からの回答
Hi Balan,
We are sorry to read about your recent experience and understand your frustrations after being without service for three weeks. We appreciate the concerns you have raised regarding the repeated advice that replacement equipment had been sent, the lack of updates and the impact this has had on you. Please respond to the email you will receive from Trustpilot requesting further details so we can investigate this personally and review why the issue remains unresolved.
Really appreciate the expert support…
Really appreciate the expert support from Martin to resolve my issues very quickly, thanks Martin
2026年5月27日
自発的なレビュー
4thutility からの回答
Hi Marcus,
Thank you for your review. We are delighted to hear Martin was able to resolve your issue quickly and provide the expert support you needed. We will make sure your comments are passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Mike Harrison made the "switch" to 4th straightforward
Mike Harrison made the "switch" to 4th Utility straightforward and easy to understand the pricing etc.
Especially good as having trouble with the OTS and he explained what to do in terms I could follow.
Much appreciated having someone who helped in a friendly efficient way and not just "push" an agenda.
Mike Shepperd
2026年5月28日
自発的なレビュー
4thutility からの回答
Hi Michael,
Thank you for taking the time to leave such detailed feedback. We are delighted to hear Mike Harrison made the switching process straightforward and helped explain the One Touch Switch process in a clear and friendly way. We will ensure your comments are shared with him 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Great comunication and customer…
Great comunication and customer service, nice staff.
2026年5月28日
自発的なレビュー
4thutility からの回答
Hi Asiya,
Thank you for your lovely feedback. We are pleased to hear you received great communication and excellent customer service from our team 🤗
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Was a great phone call and STEVE RALPH…
Was a great phone call and STEVE RALPH was very helpful and professional.
2026年5月28日
自発的なレビュー
4thutility からの回答
Hi Chris,
Thank you for your feedback. We are delighted to hear Steve Ralph was helpful, professional and made the experience such a positive one for you 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Quick service from ordering to…
Quick service from ordering to installation, really pleasant installation guy, and we've doubled our Internet speed and I'm really impressed so far.
2026年5月28日
自発的なレビュー
4thutility からの回答
Hi Matthew,
Thank you for your fantastic review. We are delighted to hear the journey from ordering to installation was quick and smooth and that you are already enjoying the increased internet speeds. We appreciate your support 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
4thutility からの回答
Hi Weifen,
Thank you for your review. We are delighted to hear you had such a brilliant experience with our service 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Excellent customer service
Excellent customer service and I was offered a much better deal on my Broadband as I was on an expensive 30 days rolling contract that I was not aware of. Thank you
2026年5月28日
自発的なレビュー
4thutility からの回答
Hi there,
Thank you for your fantastic feedback. We are pleased to hear the team helped identify a better value broadband package for you and provided excellent customer service throughout 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
The advisor was a great help
2026年5月28日
自発的なレビュー
4thutility からの回答
Hi Shane,
Thank you for your feedback. We are delighted to hear the advisor was able to provide the help you needed and make your experience a positive one 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
very poor costumer service
very poor costumer service
not recommended at all.
have my order placed on 12th may with installation on 19th may. engineer was not appeared they told me to check it why he nit in 24 hrs. I called them back after 24 hrs they said will update in 48 hrs. . called after 48 hrs they said they will response by 26th May. . again no response.
speak to their tech team on 28th to check the status they said it will take 7 to 30 days to check the issue.
I was amazed that even before installation they are saying same what will happen if i actually had their package installed and had problem.
very unprofessional behaviour by Tech team. they just said to me to cancel my order and I did it.
2026年5月28日
自発的なレビュー
4thutility からの回答
Hi Arslan,
We are sorry to hear about your recent experience and understand your frustrations regarding the missed installation, repeated delays, lack of updates and the support you received when seeking answers. We appreciate the disappointment caused, particularly before the service had even been installed. As you have now cancelled your order, we will ensure the concerns you have raised are reviewed internally as part of our ongoing efforts to improve our processes and customer experience.
4thutility からの回答
Hi Terrency,
Thank you for your review. We are pleased to hear you were happy with the communication and support you received from our team 🤗
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
AVOID THIS BROADBAND PROVIDER!
AVOID THIS BROADBAND PROVIDER!
I signed up and was given an installation date. A few days before the installation I received an email telling me it was canceled. I called Rise Fibre (who are the same entity as 4thUtility) and was told that the date was not available and that the system closed the installation. I then took a day off to wait for the router arriving, then another day off work to send it back.
I was then told to sign back up, a new installation date was booked, a new router sent out. I then took another day off work for City Fibre turning up to do the installation but when they did, I was told by City Fibre that they were given a completely different address (totally different building adjacent to mine) so the installation couldn't go ahead again. I then had to take another day off to return the 2nd router.
City Fibre then called me to ask who booked the installation. I told them Rise Fibre (Disguised as 4thUtility), they then told me that my building will never be fibre enabled and that Rise (4thUtility) knew fine well that I couldn't get fibre, because the option for choosing my address would not have been available for them to book. Therfore, City Fibre told me that Rise Fibre (4thUtility) had bypassed this by choosing the next house number above mine that was available, which was a completely different building all together. She told me that I was never going to be able to get broadband with Rise/ City Fibre and that I was not just missold, but there was classic fraud being committed by Rise Fibre in order to push a sale through from the very start, knowing fine well I couldn't get fibre broadband, so they bypassed this by booking the installation for another address completely.
Disgusting!
Im out £120 a day for 4 days worth of wages and absolutely nothing to show for it.
City Fibre have now opened up an investigation on their end at senior level and advised me to start the complaint process with Rise Fibre (4thUtility).
I did this and received a complaint response from Rise (4thUtility) basically telling me "tuff sh*t" and from a "No Reply" email.
I have had to call Rise (4thUtility) and force them to send me a Letter of Deadlock or Final Response Letter signposting me to a regulatory body.
I will now be taking legal action against Rise Fibre (4thUtility) and I will exhaust every single avenue, resource and routes available to me.
AVOID AVOID AVOID
2026年5月27日
自発的なレビュー
4thutility からの回答
Hi Sean,
We are sorry to read about your experience regarding the cancelled installations, incorrect address details, repeated router returns, loss of earnings and the handling of your complaint. We appreciate how frustrating and stressful this situation must have been after taking multiple days off work and receiving conflicting information.
We understand you have already raised a formal complaint and received a final response, however we would still like to review this internally and investigate personally. Please respond to the email you will receive from Trustpilot requesting further details so we can ensure the concerns raised regarding the installation process and account handling are fully reviewed.
Great internet service!
2026年5月27日
自発的なレビュー
4thutility からの回答
Hi Mike,
Thank you for your review. We are really pleased to hear you are enjoying the internet service provided 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
I filled in the 4thutility registration…
I filled in the 4thutility registration form online and then minutes later got a phone call from the sales team.... they offered me a free month if I signed up. When I told them I had already signed up online, they told me I couldn't have a free month and abruptly ended the phone call! I also didn't get any welcome email from you. I eventually rang your help line and found you'd somehow got the wrong email. Other than that, the installation has gone well so far and i'm happy.
2026年5月21日
自発的なレビュー
4thutility からの回答
Hi Mr Kevin,
Thank you for taking the time to share your feedback. We are sorry to hear about the confusion regarding the offer, the abrupt end to the call and the issues with the incorrect email address on the account. We appreciate how frustrating that initial experience must have been.
We are however pleased to hear the installation has gone smoothly so far and that you are happy overall. Your feedback regarding the sales process and communication will be reviewed internally so we can continue improving our customer experience 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
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