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5぀星のうち1の評䟡

Very poor internet connections kept going down and even worse customer service I left this company two years ago and was told that I had nothing to pay and then out of the blue I get a bill for near... もっず芋る

䌁業が回答したした

5぀星のうち3の評䟡

Had an account 6 years ago. The service went down, and I told them, " I will need to get a different provider if not fixed" It was never fixed, and I got a new provider. 5 years later, I get a bill fo... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I have been a customer a few years. Initially very good, followed by very poor. After several ping pong conversations yesterday it all got fixed. A very knowledgeable young lad Micheal deserves top ma... もっず芋る

䌁業が回答したした

5぀星のうち4の評䟡

Theyre not a bad company, the customer services people are helpful and insightful, even when given intense questioning. We had a few issues when we first signed up, mainly cos they somehow duplic... もっず芋る

䌁業が回答したした

3.3

たあたあ

TrustScore 5段階評䟡の3.5

1328件のレビュヌ

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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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3.3

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過去12か月のレビュヌ数: 46ä»¶

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5぀星のうち5の評䟡

Durrani

We have talked to many people about our network issues but they don't give any information for what to do but Durrani helped the most.

2024幎6月18日
自発的なレビュヌ
5぀星のうち1の評䟡

Please save yourself time and money

Please save yourself time and money. I've had a horrible experience, and counting down the day till my contract is over. Every 5 -7 days my Internet goes down for the passed 6 months. I've emailed, called, used online chat and sent an website enquiry. All they do is try and get rid of you off the phone, they will lie and say an engineer will have to come out to you. Transfer you till the line goes dead . Online chat isn't much better they just stop messaging you and ignore you. When you mention all this they say there's no notes on your account stating you have an issue. I've spent so much on extra data for my phone ,having to hotspot my family. The first 12 months was great I've never had such stable Internet , I even recommend it to my neighbors,how much of a fool I feel now.

2024幎6月13日
自発的なレビュヌ
5぀星のうち1の評䟡

Worst wifi ive ever had

Worst wifi ive ever had, absolutely horrible support, ive had this for almost a year now and all they have done is swap out the router once and continuously told me that they will get back to us and sort it out, the wifi goes down every other day and when the wifi is up, i get less than 1mbps, i dont understand how my data (hotspotting 3 other devices) is quicker than the wifi itself

2024幎6月4日
自発的なレビュヌ
5぀星のうち1の評䟡

When 6G is working is great - however


When 6G is working, it’s brilliant.
However.
I have lost internet where I live frequently and repeatedly.
Engineers have been out endlessly trying to resolve the issue and have failed.
6G cannot give any reassurance that they can resolve this issue so I’m getting rid of them and going with BT as reliability is paramount and I’d rather pay more for an internet service that isn’t perpetually failing.
One week recently, my internet went off on average 25 times a day for 6 days. I was told engineers were working (yet again) on the transmitter in my area. AFter this work was completed I lost internet repeatedly. I called 6G for the umpteenth time and told the person who took my call that unless someone in a senior managerial position called me within the next 2 days to discuss these issues then I would bin 6G and go with BT.
No-one called.
When the internet 2 days later failed yet again, I called technical and Dorani who took my call said that my experiences were unacceptable and he readily agreed that 6G were TOTALLY INCAPABLE of resolving the issue as to why the internet was persistently failing and could offer no guarantee that the issue woudl EVER be resolved and I could expect this problem to persist as 6g had already spent 6 months trying unsuccessfully to resolve it.

BT are arriving on the 5th of June to install my home broadband at which time I shall return 6G's router back to them.
6G is NOT FIT FOR PURPOSE!!.
Wi-FI internet at 100mbips - great idea - unfortunately 6G does not have the technology to support it.
BE WARNED!!!

2024幎5月28日
自発的なレビュヌ
6ginternet ロゎ

6ginternet からの回答

Hi Ralph, please accept my apologies for the connection issues that you have encountered. I'm sorry we have been unable to provide a satisfactory service. I've sent a request for your details so that I may investigate this further and help find a positive resolution.

5぀星のうち5の評䟡

Excellent service received from Denzil at 6G

Excellent service received from Denzil at 6G this evening to resolve an issue with my internet connection after experiencing problems all week.
He was professional, friendly and efficient in resolving the problem and also ordering me a new router to avoid any further issues.
Very patient talking me through the technical side this evening, thank you !

2024幎5月27日
自発的なレビュヌ
5぀星のうち1の評䟡

The crappies WiFi ever made ,customer


The crappies WiFi ever made ,customer service such a joke ,used to wait on the queue for ages literally 3 hours and just before the get served, they closed the line ,horrible

2024幎5月19日
自発的なレビュヌ
6ginternet ロゎ

6ginternet からの回答

Hi Pavel, I'm sorry top hear that you haven't been able to get through to our customer service to resolve your issue due to long wait times. I'd personally like to help resolve this issue so I've sent a request for your information so that I may personally contact you.

5぀星のうち1の評䟡

The times stated online say Monday to


The times stated online say Monday to Friday until 8pm but you try to call them and they say there offices are closed, the biggest scammers was supposed to call me back at 17:30 that never happened, I'm averaging 30mbps when it's supposed to be 100mbps if you want a consistent connection this company is definitely not it avoid 6gi at all costs really not worth the million phone calls and keep getting fobbed off whilst they tell you your connection is fine, okay so I'm calling all these time for the fun of it 🀣 dogsh*t that's all there is to it 💩

2024幎5月23日
自発的なレビュヌ
6ginternet ロゎ

6ginternet からの回答

Hi Dylan, I'm sorry to hear that you've been suffering from connection issues and I'd like to apologise on behalf of customer service. I've sent a request for your details so that i may personally look into your account to help resolve your connection issue.

5぀星のうち5の評䟡

Helpful and friendly

Had to phone technical support as no Wi-Fi the First Gentleman was very friendly and helpful trying all sorts of things to sort it out but was unable to fix it after a couple of attempts he decided to send out new equipment arrived a while later now working ok. Through out the repair time I found them very helpful and friendly easy to talk to and listen. Thank you.

Up date I was promised a reduction on my monthly bill for not having any Wi-Fi for 3 weeks because of the above after several txt message to them no response and no reduction

2024幎5月10日
自発的なレビュヌ
5぀星のうち1の評䟡

Cheap and fast but absolutely abysmal


Cheap and fast but absolutely abysmal reliability. Nothing but problems since I joined them and I will be leaving as soon as my contract is over.

2024幎5月18日
自発的なレビュヌ
6ginternet ロゎ

6ginternet からの回答

Hi Edwards, I'm sorry to hear that you have been experiencing connection issues this could be down to a number of things. I've sent a request for your information so that we may resolve this as soon as possible.

5぀星のうち1の評䟡

Disgrace!

Disgrace!

No Internet since this morning. Unable to ring as customer service number down. Live chat useless - waited 2 hours in the queue and then they closed the chat. Email service useless.

2024幎5月16日
自発的なレビュヌ
6ginternet ロゎ

6ginternet からの回答

Hi Meraji. We are currently experiencing a high volume of calls due to an unforeseen incident due to a third-party service strike.
If you are experiencing any broadband service issues, please unplug the router and leave unplugged for minimum of 30sec and then reconnect your router to wall socket, this should resolve the issue.
If you are still experiencing any service issues please contact us. We apologise for any inconvenience.

5぀星のうち1の評䟡

Rubbish wifi never recommend to someone

Rubbish wifi never recommend to someone

2024幎5月16日
自発的なレビュヌ
6ginternet ロゎ

6ginternet からの回答

Hi Yasin. We are currently experiencing a high volume of calls due to an unforeseen incident due to a third-party service strike.
If you are experiencing any broadband service issues, please unplug the router and leave unplugged for minimum of 30sec and then reconnect your router to wall socket, this should resolve the issue.
If you are still experiencing any service issues please contact us. We apologise for any inconvenience.

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