Hey!Broadband レビュー 5,224

2nd outage this bank holiday week, First one lasted 3 days, we are on the second day with this one. Maybe 5th one this year, they are very reluctant to compensate for the inconvenience & the interruption to services, and when they do it is always peanuts. I fully intend on returning to my old provider soon as the contract expires in 3 months time.

Yadwinder
All done, nice install

After leaving HeyBroadband I was asked to send the WiFi box back to them at my own cost. Of which I did and kept the proof of posting. I then started receiving emails saying I would be charged £90 as they hadn’t received the box. I then sent them the proof of posting and was reassured that the amount would be taken of my account and I had nothing else to pay. I continued receiving texts, emails and calls. I emailed again asking what was going on as I thought the situation was resolved. They said there had been a system error but my case had been escalated and I would receive confirmation that my account was cleared within 24-48hrs. It has now been 10 days and I am still being bombarded by emails and phone calls. I am STILL awaiting their response on this issue and will be raising this issue further.

Chris ballot was really nice and gave really good service we loved it so much he made things so much easier

I've been with Hey! Broadband less than a week and am currently suffering my second outage in Farnborough. The first took nearly 2 days to fix from report to resolution. We're about to find out how long this will take. If reliability and resilience are this bad I may well exercise my "cooling off period" rights. Approximately 5 outages in 19 years with SKY, 2 in a week with Hey! Broadband 😡.
Addendum . Out since a little after 10:00 this morning they've found another damaged cable. Apparently a team is due out tomorrow to fix it so out for at least 24hrs again 😠
Final Addendum
13:15 30/05/2026 Finally back up. 27 more hours downtime. Thank goodness I no longer work from home. Abysmal reliability and resilience. Seriously considering using my cool off option before I get trapped with this.

Yadwinder was excellent came early and promptly sorted our cable that was twisted in fascias.

We lived in a two-bedroom house and found the connection was reliable downstairs, but disappointing on the first floor, we mostly only use our phone data instead of the home wifi.

The biggest issue, however, is the limited coverage area across the UK. If you need to move home before your contract ends, you will face significant early termination fees (even they cannot provide their service in the new area).

We went through a lengthy and frustrating process with both customer service and the complaints team just to negotiate the fee. During the complaint process, they also continued charging us without pause, which added to the frustration!

With the ongoing cost of living pressures, I would strongly recommend considering providers that offer greater flexibility for customers facing genuine circumstances such as moving to another part of the UK, or moving abroad. It could save you a lot of stress and expense in the long run.

Pedro Brito came today and did an excellent job . He finished the installation professionally. I am very satisfied with his work and approach.

No stars, minus 1 . Hopeless customer support. Still tying to charge £100 5 months after account closed. Requested my details removed & yet still get emails and phone calls. Either utterly incompetent or just trying it on. Avoid.

I'm moving flats within the same postcode, same street, same estate, and Hey Broadband have told me they cannot provide service at my new address. As a result, I'm being charged £300+ to exit a contract for a service they are unable to deliver.

This isn't me walking away. This is them failing to serve a customer who isn't even leaving the area. I find it very difficult to accept that a broadband provider can charge a penalty fee when the issue is entirely on their end.

Outside of this, my experience with Hey Broadband was fine, the service worked, no major complaints. But being hit with a large cancellation fee for such ridiculous circumstances has left a very sour taste.

I'd urge anyone signing up to read the small print carefully around moving, and to ask specifically what happens if they can't serve your new address. Avoid the nasty surprise I'm now dealing with.

I had HB for last 15 months, when the problem started about 3 months back, the ownership on us as its never their fault. I can't believe that in this age, such awful customer service can do business.
I was promised a call to book an engineer within 24 hours and am still waiting even after 72 hours with no luck. When I called, response was to WAIT. Shocking!!.
I was with BT for 6 years and now regret moving to HB.

Your response is not true as you have never called me and yet another 24 hrs passed with no update.

Update after 3 days, nothing from Heybroadband!!! Become frustrated, every 4-6 weeks to have this issue repeat it self. Support team found no issue on by fibre installation, signed op for 1000Mbps, get 100-150Mbps. It absolutely weird with today technology they cant provide a gauranteed service. Support team say it is normal. Complaints department do nothing. @Support, @Complaints, @Carlos Bock Montero. Take note

Home customers be careful

Chris bellott is very professional and very friendly

Chris Ballott was the engineer who came and he did a very good job. Informative and very personable. Also professional, neat, with a lot of expertise and gave us lots of information and advice. Set is up leaving us very happy. Would thoroughly recommend!!
Thank you Chris

The first year with Hey was perfect, now the renewal start, and I refuse to pay more than a new subscriber would, why are UK companies so backwards when it comes to customers? Do you not get the picture that if I am happy with your offer I will not leave... now a month to go and my internet has stopped working. 1 day to wait for a technician to contact you, no feedback or updates... struggling to recommend a company that started so strong... And now I have to wait a full week for someone to come out and check my interent... 7 days with no internet, crazy 🤪

Moving home and tried to move contract over with us. Unfortunately, HeyBroadband don't supply the new address, but say that they want £208.53 for early termination.

I have contested this as it is them who cannot provide the service I am paying for, but just get an automated response to their complaints email saying they take 24 working days to respond.

24 working days!

Appalling customer service
CPL0007250

Pedro Brito carried out a flawless installation, with no interruption to my current service. He was courteous at all times, very quick and cleaned the area of work once finished.

This is my third review of the same matter - Hey!Broadband harrassing us over money we supposedly "owe" them.
We returned their router in March, recorded the packaging, got a proof of postage and delivery and got a confirmation from Hey!Broadband that everything is fine - TWICE.
I literally received the THIRD response stating the collections team won't be contacting us anymore as no debt is due. Just a few houre later I am being contacted by the collections team again.
I can't believe this is happening and this company is allowed to operate.
Stay well clear of them if you don't want to be scammed by them and have your credit score damaged due to their incompetence.

Chris Bellot was the person who done our installation, wonderful person, really nice and done everything perfect