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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Very poor internet connections kept going down and even worse customer service I left this company two years ago and was told that I had nothing to pay and then out of the blue I get a bill for near... もっず芋る

䌁業が回答したした

5぀星のうち3の評䟡

Had an account 6 years ago. The service went down, and I told them, " I will need to get a different provider if not fixed" It was never fixed, and I got a new provider. 5 years later, I get a bill fo... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I have been a customer a few years. Initially very good, followed by very poor. After several ping pong conversations yesterday it all got fixed. A very knowledgeable young lad Micheal deserves top ma... もっず芋る

䌁業が回答したした

5぀星のうち4の評䟡

Theyre not a bad company, the customer services people are helpful and insightful, even when given intense questioning. We had a few issues when we first signed up, mainly cos they somehow duplic... もっず芋る

䌁業が回答したした

3.3

たあたあ

TrustScore 5段階評䟡の3.5

1328件のレビュヌ

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この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 95に回答しおいたす

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レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

3.3

すべおのレビュヌ

(1,328)

過去12か月のレビュヌ数: 46ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち1の評䟡

Awful service

Awful service, internet down and customer contact number also down.

2024幎5月16日
自発的なレビュヌ
6ginternet ロゎ

6ginternet からの回答

Hi Amaanat. We are currently experiencing a high volume of calls due to an unforeseen incident due to a third-party service strike.
If you are experiencing any broadband service issues, please unplug the router and leave unplugged for minimum of 30sec and then reconnect your router to wall socket, this should resolve the issue.
If you are still experiencing any service issues please contact us. We apologise for any inconvenience.

5぀星のうち1の評䟡

Poor network service.no internet since


Poor network service.no internet since 11am today all there customer service and technical support number not working call don’t get through.online chat service not working long waiting time I will not recommend this company waist off time and money.

2024幎5月16日
自発的なレビュヌ
6ginternet ロゎ

6ginternet からの回答

We are currently experiencing a high volume of calls due to an unforeseen incident due to a third-party service strike.
If you are experiencing any broadband service issues, please unplug the router and leave unplugged for minimum of 30sec and then reconnect your router to wall socket, this should resolve the issue.
If you are still experiencing any service issues please contact us. We apologise for any inconvenience.

5぀星のうち1の評䟡

Can't get in touch with them half the


Can't get in touch with them half the time to resolve issues....4hrs waiting only to be kicked out, can't contact by phone as most of the time don't get an answer...sick and tired of this company ..Will never use them again...

2024幎5月16日
自発的なレビュヌ
6ginternet ロゎ

6ginternet からの回答

Hi Anthony. We are currently experiencing a high volume of calls due to an unforeseen incident due to a third-party service strike.
If you are experiencing any broadband service issues, please unplug the router and leave unplugged for minimum of 30sec and then reconnect your router to wall socket, this should resolve the issue.
If you are still experiencing any service issues please contact us. We apologise for any inconvenience.

5぀星のうち1の評䟡

Customer service non existent

Internet has been down for 3 hours so far. Chat function is not moving at all I have been in for 2 and a half hours!!! Both the customer service number and the sales numbers dont work they just ring and then cut. Shambles of a company. Can't wait to cancel and change over to BRSK.

2024幎5月16日
自発的なレビュヌ
6ginternet ロゎ

6ginternet からの回答

Hi Yasin. We are currently experiencing a high volume of calls due to an unforeseen incident due to a third-party service strike.
If you are experiencing any broadband service issues, please unplug the router and leave unplugged for minimum of 30sec and then reconnect your router to wall socket, this should resolve the issue.
If you are still experiencing any service issues please contact us. We apologise for any inconvenience.

5぀星のうち1の評䟡

“World’s poorest internet I ever had

“World’s poorest internet I ever had. It’s been 8 months since I had it but I reported hundreds of complaints thats it’s not working properly, couple of days ago they sent a guy who put another rooter for £5 extra per month and renew contract to suffer another 24 months. We still have no internet today. I will never recommend anybody to get this headache.

2024幎5月16日
自発的なレビュヌ
6ginternet ロゎ

6ginternet からの回答

Hi S, I'm sorry to hear this, please accept my apologies. I'd like to help get this issue resolved as soon as possible so I have sent a request for your details so that I may get in touch with you.

5぀星のうち5の評䟡

Great service

Contacted the online chat service regarding a poor connection, this was solved quickly whilst i was on chat.

2024幎5月14日
自発的なレビュヌ
6ginternet ロゎ

6ginternet からの回答

Hi Elaine, thank you for the positive review. We are so happy to hear that we quickly resolved your connection problem.

5぀星のうち1の評䟡

Worst experience, very unprofessional

Its been nearly 6 months since my speed dropped and i made several complaints and even left a review here as well after which they asked for my details and i provided, but nobody contacted me. They’re the worst internet providers. Worst customer service.

2024幎5月3日
自発的なレビュヌ
6ginternet ロゎ

6ginternet からの回答

Hi Roger, I'm sorry to hear that you've been suffering from connection issues and that no one has been in contact. I've sent a new request via Trustpilot so that I may follow this up personally.

5぀星のうち1の評䟡

Router problem

2-5-24. Router problem. Very polite, helpful and clear instructions from Denzil to resolve.

10-05-24 UPDATE. Promised a new router would be dispatched 3-5 working days, still awaiting delivery. Internet continually dropping out and unreliable. Supposed to be 100Mbps, currently running at 5-10Mbps or less. Been told by the tech operator that there is NO RECORD of a new router being dispatched, so someone is lying and it is not me.

2024幎5月2日
自発的なレビュヌ
6ginternet ロゎ

6ginternet からの回答

Hi Paul, thank you for leaving us an excellent review. We are so happy to hear that Denzil resolved your router problems.

5぀星のうち5の評䟡

Absolutely excellent service

Absolutely excellent service

2024幎4月25日
自発的なレビュヌ
6ginternet ロゎ

6ginternet からの回答

Hi Craig, we appreciate you taking the time to leave us a positive review. We are glad to hear that you are getting an excellent service from us.

5぀星のうち4の評䟡

1 year in nearly

So our 6g experience has been good but to customers who say about low speeds there are 2 different GHz bands you have 2.4 GHz and 5GHz, both Xbox and PlayStation are setup on the 5Ghz band with speeds up to 100mb but never below 75mb and the rest of the devices at home i.e phones and Google home are set on the 2.4ghz with speed ranges of 24mb to 52mb. Don't think in the time we have had 6g we have had a disconnect it's been constantly on as far as I know.

So Before you call Customer services try using the 5ghz band of the router I think you will be surprised how good the speed and connection is.

2024幎4月25日
自発的なレビュヌ
6ginternet ロゎ

6ginternet からの回答

Hi Michael, thank you for taking the time to leave us a positive review. It's so good to hear that you've had strong speeds from us.

5぀星のうち5の評䟡

Absolutely great service Denzil made


Absolutely great service Denzil made the whole process easy a credit to the company

2024幎4月23日
自発的なレビュヌ
6ginternet ロゎ

6ginternet からの回答

Hi John, we appreciate you for leaving us an excellent review. We are so happy to hear that Denzil did a good job

5぀星のうち1の評䟡

If you listen to one thing then avoid these

Be warned - didn’t get a good signal - cheaper and more reliable services available with leading providers - don’t go to these back street people.

Also giving these money is making towns look cr@p as they put them stupid poles up everywhere.

2024幎4月9日
自発的なレビュヌ
6ginternet ロゎ

6ginternet からの回答

Hi Simon, I'm sorry to hear that you feel this way. If you are not receiving good signal this could be down to a number of issues. I've sent a request for you information so that I may find out more and look into this.

5぀星のうち5の評䟡

Good job by Aidan

Good job by Aidan, really fast speeds and works perfectly

2024幎4月19日
自発的なレビュヌ
6ginternet ロゎ

6ginternet からの回答

Hi Tj, thank you for leaving us an excellent review. We are so happy to hear that Aidan did a great job in installing your internet.

5぀星のうち5の評䟡

Install was very good.kamen was very


Install was very good.kamen was very helpful, he connected everything up for us and explained everything in detail. Very smooth process

2024幎4月17日
自発的なレビュヌ
6ginternet ロゎ

6ginternet からの回答

Hi Mohammed, thank you for the positive review. We are very happy to hear that Kamen did a good job at getting you installed.

5぀星のうち5の評䟡

Really good service from Aiden

Really good service from Aiden was really friendly and easy to talk to helped out amazingly speeds all perfect.

2024幎4月16日
自発的なレビュヌ
6ginternet ロゎ

6ginternet からの回答

Hi Michael, thank you for leaving us an excellent review. We are so happy to hear that Aiden did an excellent job when getting connected.

5぀星のうち4の評䟡

Very helpful

Very helpful and chatty my daughter has difficulty with loud noises and they were warning her when they were drilling so she could put her ear defenders on

2024幎4月16日
自発的なレビュヌ
6ginternet ロゎ

6ginternet からの回答

Hi Vicky, we appreciate you leaving us a positive review. We are so happy to hear that our installation engineers were kind, chatty, and accommodating to your daughter's needs.

5぀星のうち1の評䟡

BEWARE AWFUL COMPANY

BEWARE AWFUL COMPANY
can’t get through on the phone if you do you will be told they will call you back they don’t
Told our internet would be live on the 1st
Received our router tried to connect and nothing
Finally managed to get through to them eventually to be told the order had been cancelled. Now left with no internet till I can sort something else
THE WORST COMPANY EVER.

2024幎4月15日
自発的なレビュヌ
6ginternet ロゎ

6ginternet からの回答

Hi Katie, I'm sorry to hear that this has happened. I've sent a request for your details so that I may personally look into this.

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