Abbott レビュー 2,086

Voici le mail que j’ai envoyé à Abbott ce matin
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« À 9h40 ce matin
Scan Sur IPhone 14: 1,15 flèche horizontale
Capillaire sur lecteur free style libre 2: 1,61

Normal d’après votre Infirmiere, attendre 10 minutes, résultat va se rapprocher

À 9h49 ce matin scanner sur l’Iphone 14: 1,02 flèche horizontale, ce n’est pas un rapprochement mais un éloignement !

Autre exemple ce matin à 8h08
iPhone 14: 0,53 flèche inclinée vers le bas
Capillaire : 0,89

Toujours normal d’après votre infirmière !

J’attends vos explications. « 

Des explications elles ont été oiseuses et incompréhensibles mais concluent que tout va bien Madame la Marquise, ce capteur fonctionne tres bien

From a personal standpoint, I would not endorse these sensors. Over an extended period, I experienced many issues, which ultimately drove a me to transition away. Despite adhering to best practices around hygiene and prep, sensor adhesion was a recurring failure point.
Additionally, I routinely conducted manual verification to validate accuracy, and there were multiple instances where the variance in readings exceeded an acceptable tolerance.
Support usually would replace, in some cases. But not always?

Two years later, they still haven't fixed the login process and account making process. Site is just aweful. Can you please use a free LLM to correct the errors, please? Two years ago I had rendering problems and couldn't click the login button on firefox and windows... Now, password recovery didn't work, making a new account with e-mail address was not possible because it considered my e-mail address wrong. Tried another e-mail address, I can login on web, but the phone app says my account is locked because of failed attempts.What a mess. Like seriously, even my 14yr old makes better BPM and UI design than you guys. HAHAHA password character minimum is 8 characters on web and 12 on app, go figure.... ridiculous

Their customer support is absolutely horrible. I was on the phone on hold for 36+ minutes (twice) went to chat. Went from number 29 in the que down to 3 in the cue. Then the system dropped me off, and asked if I want to start a new chat? Another 30min waist of my time. Need a replacement for a defective freestyle libre 2 plus. Junk.

Ich warte schon seit zwei Monaten auf meine ersatzsensoren es sind sechs Stück weil die vorlieferung von sechs Sensoren fehlerhaft sind sie sollen alle ausgetauscht werden leider lässt die Firma Abbott sich eine Menge Zeit so dass die benutzten Sensoren falsche Werte anzeigen sollen ja ausgetauscht werden nur wann ?

Données de certains capteurs "Libre 2 Plus" plus que fantaisistes comparées aux résultats des bandelettes; dysfonctionnements réguliers sans remplacement pourtant validé par le service client.

Another failed Libre2 Plus sensor after 10 days. I don't think any of the new 15 day sensors made it 15 days. Abbott has some serious product problems that are affecting us Diabetics who rely on these products. I have rapidly diminishing confidence in Abbott and would advise potential customers and insurance companies deeply investigate what is going on at Abbott.

Abbott corporate should give bonuses to your customer support folks who continue to bail your poor products out with a free replacement that likely also will not last 15 days.

Capteurs FreeStyle libre2
depuis un moment j'ai des résultats douteux ,soient qu'ils sont trop élevés où trop bas,je suis obligé de reprendre mes résultats avec les bandelettes d'où une piqûre au bout des doigts comme auparavant pour confirmer les résultats qui sont vraiment différents du capteur ,je prends donc en compte ces derniers résultats

Soy anciano, diabético y cardiópata.
Llevo más de un mes esperando mis sensores de glucemia; he comprado 6 por 423€. Abbott se ha quedado mi dinero pero no me envía los sensores, y éstos son fundamentales para mi salud.
Les llamo casi todos los días y siempre me dicen lo mismo que van a escalar el problema. Lo cierto es que los sensores no salen de su almacén en Francia o en los Países Bajos.
Juegan con mi salud.
Por favor, ¿Alguien puede ayudarme a denunciar a esta empresa?

Mijn waardes zijn zo onregelmatig en niet vertrouwbaar dat het serieus veel impact maakt op mijn dagelijks leven, en al meerdere keren mij in nood situaties heeft gebracht, en hier word precies NIKS over gedaan. Ze maken een product wat leven met diabetes moeilijker maakt dan het al is, jullie moeten je schamen en opgeven met het bedrijf.

The Abbott Libre3 Plus sensor is highly unreliable; it falls off or stops working on the arm more than 50% of the time. At least every other month I have to spend an hour or more holding on the phone to speak to customer service. Then I'm told to drive my faulty sensor to a FedEx office for return. The low glucose alarm wakes me continuously only for finger sticks to show blood sugar is in a normal range. Abbott's products are horrible. The Libre2 was also terrible. I just told the rep they have 86% 1-star reviews and his reply was "No product is 100% perfect."

I am being a big fan of Libra link and Libra sensors for about 5 years, after 55 years of type 1 diabetes. It is a fabulous technology that is life-changing for people struggling to manage their t1v. I could not be more disappointed in Avid Labs failure to widely communicate to its face of patience/customers that there was a significant problem using Weber length on smartphones that had deployed Android 16 (or One UI 8.0 as it is called). I spent almost 10 days very frustrated with why my reliable Samsung s24fe smartphone was no longer being able to receive info from the sensor or record my results. I went to the expense of switching out sensors a couple of times, as well as uninstalling and reinstalling the labor link. Finally after calling the customer care center, I learned that this was a known bug, and Abbott Labs recommended that customers "not allow auto update on their phones." That would only be a sensible statement if in fact Abbott loves had let their entire customer base know that Android 16 was incompatible!

On top of all that, Abbott Labs has still not given an ETA for an upgrade to labor link allowing use by smartphones on Android 16. They don't seem to be aware that all new phones are actually shipping with Android 16!

So when are your software developers going to get this fixed? Yes, I received your free reader, but the caliber of data collection is nowhere near as robust as LibreView.

Everybody so I have resurrected an older phone, and undergoing the CR S indignities of a scratched screen and a failing battery.

Be better, Abbott labs.

Des capteurs avec des problèmes à chaque foi ce matin je change mon capteurs et ce soir y marche déjà plus une honte on fait que sa de demande des remplacement à quand des solutions pour résoudre les problèmes

Elendig Kundeservice!

Varer kommer overhovedet ikke frem som lovet. De aner ikke i kundeservice hvor forsendelsen er . En medarbejder siger at den er sendt og efterfølgende siger en anden medarbejder at den er på hold.Der er ikke styr på noget som helst.

Utilisé par mon enfant depuis février 2024 de plus en plus défectueux, danger attention ⚠️ je vais demander changement système capteur car trop d erreurs et de fausses données menant à grosses hypers et arrêt système, trop gros écarts jusque 1.3 grammes d écarts entre valeur capteur et valeur au sang, cette entreprise est un danger public

The Abbott Libre 2 Plus sensor is buggy and has constant connection problems with the Omnipod 5. Furthermore, the Libre 2 Plus is incompatible with many android cell phones meaning I have to carry both my cell phone AND a Omnipod controller (2 devices). Furthermore, Abbott does not answer the phone or take sensor replacement requests when their buggy device experiences one of their many failures

These sensors a wildly inaccurate. They give false alarms for both low and high glucose, and the readings bear no relation to a figure-prick result. Don’t waste your money if you have to pay for them.

J'ai enlever mon capteur a 1 heure de la fin et poser le nouveau que le lecteur n'a pas accepter. La demande comme a l'accoutumé, nouveau capteur n'a pas fonctionné. Aprés avoir appelée le 0 800 10 11 56 et une prise de tête avec la personne qui veut changer mon capteur plus 2 en capteur 2, elle m'envoie un nouveau capteur que je recevrais certainement la semaine prochaine....ce qui fait que je vais rester au moins 5 jours sans controle. Ou alors je met de ma poche 50 euro pour un autre capteur.....qui ne fonctionnera pas puisque c'est le lecteur......celle la je ne vais pas le digérer de sitôt

I have had about 50 percent of my lebre 14 day seniors are bad. Customer support is is bad as the sensors. Don't answer the phone just Put u on hold. Forever. I would not recommend this product to anyone. Easier to prick my finger

⸻

⭐ 1 Star
Extremely Disappointed With Libre 3 Support

I’ve used the Libre 3 sensor and expected a reliable product from Abbott, but this experience was incredibly frustrating. My sensor failed, and after spending over an hour and forty minutes on the phone with customer support, I was told they would not replace it—even though the issue was clearly a device malfunction.

I followed every troubleshooting step they asked for, stayed patient, and provided all the information they requested. At the end of the call, they simply refused to stand behind their own product.

A medical device that people rely on for their health should be dependable, and when it fails, the company should take responsibility. Unfortunately, that did not happen here.

I’m posting this so others know what to expect. The technology is good when it works, but if you have a problem, be prepared for long calls, no accountability, and zero resolution