I paid a visit to the Newport (near Telford) branch today and asked about mobility scooters that would fit in my car. The lady that served me had a terrible attitude, she made me feel like I was wasti... もっと見る
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Nick was patient and informative and offered me advice on the type of wheelchair I was interested in. When I expressed interest in 3 types, he showed them to me and explained their features. When I... もっと見る
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I visited the Burton store looking for some advice about my disabled father and his needs. The store itself was spacious, well stocked and clean. Free parking outside was much appreciated. I was... もっと見る
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Recently had need for a new mobility trolley for my sister. Popped into our local Ableworld in Shrewsbury knowing very little about what we needed. The expert assistant manager Mark took excellent car... もっと見る
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企業情報
Ableworld について
当該企業による記述
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
連絡先
Stapeley Technology Park, London Road, CW5 7JW, Stapeley, 英国
- 08000965440
- support@ableworld.co.uk
- ableworld.co.uk
4.5
優良
2064件のレビュー
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
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Good website. Easy to order 100%
Easy website to navigate and order. Received item quickly and kept up to date all the way through the process. A*
2026年3月27日
Ableworld からの回答
Hi, thank you for your kind feedback! We're so pleased to hear that you found the website easy to navigate and that your order arrived quickly. It's great to know you felt well-informed throughout the process. We really appreciate your support and hope to assist you again in the future.
Take care,
Ableworld
Peter and Julie
I was served by peter and Julie i was amazed with their service and knowledge of their products and was able to have a great laugh with them
2026年4月1日
自発的なレビュー
Ableworld からの回答
Hi Fred, thank you so much for your kind review! We’re delighted to hear that Peter and Julie provided such excellent service and that you enjoyed your visit with us. We’ll be sure to pass along your lovely feedback to them.
Take Care,
Ableworld
Very good product and clear lines of…
Very good product and clear lines of communication made the whole buying experience a positive one. Thank you.
2026年3月21日
Ableworld からの回答
Hi David, thank you for your kind review.
We’re delighted to hear that you’re pleased with your product and that our communication helped make your buying experience a positive one.
We really appreciate your feedback and hope to assist you again in the future.
Take care,
Ableworld
Sorry my review is late
Sorry my review is late , I bought a recliner leather chair in Feb , I can’t fault the chair I love it so much thf only thing is I feel the arms are a bit low and the remote needs somewhere u can hang it on , another great sale by Peter and Julie they are amazing , I’ve not given them 5 stars this time cause of the delivery service , the 2 men what came never showed me how to use it or let me try it out they were more bothered about wanting to go for their lunch , they just didn’t seem interested one bit in what they were doing
2026年2月11日
自発的なレビュー
Ableworld からの回答
Thank you for taking the time to share your review, we truly value your feedback.
We’re delighted to hear how much you’re enjoying your recliner chair, and that Peter and Julie delivered another excellent experience in store. We’ll be sure to pass on your kind words to them.
We also appreciate your comments about the chair’s design, particularly regarding the arm height and remote control storage. Feedback like this is incredibly valuable and will be shared with our team. Many of our chairs include a side pocket or a loop under the arm to help keep the remote secure, and your input helps us continue to improve.
That said, we’re very sorry to hear about your delivery experience. This is not the standard of service we aim to provide, and we completely understand how disappointing it must have been not to receive a proper demonstration or support on the day. Your feedback will be passed on to our delivery team so we can address and improve this moving forward.
If you would still like any guidance on using your chair, please don’t hesitate to get in touch, we’d be more than happy to help. You can email us at support@ableworld.co.uk
Thank you again for your honest feedback.
Take care,
Ableworld
Went to view a mobility scooter to hire and …
Ok went to look at a scooter that was available to hire over Easter so the wife could join me out and about as at the moment her mobility is severely limited and she ends up waiting for me in the car so I end up not seeing things that I want to see hence the wish to hire a scooter due to wanting to visit beamish museum. That’s the background of the visit that I hope will help explain the review. Quality of life for us both not just the wife was going downhill and I really didn’t want to get to Beamish for her to say no she doesn’t want to hire a scooter as she has been fighting against the idea of using one for at least 2 years. We were looked after and I mean LOOKED AFTER by Andrea and Julie. We were introduced to and the she had a test drive of the scooter that was for hire and the penny finally dropped that a scooter at this moment is a requirement. So at this point it’s now turning to buy not hire. So now Andrea and Julie are helping with their knowledge of what suits our requirements out of a very good selection of choice and she has a drive of a few others that are for sale not hire. It’s at this point the Mrs has a bit of a moment at the realization that she can’t go on fighting against her needs and that a mobility aid such as a scooter is a requirement to improve both of our quality of life. Due to this moment they sat her down and sorted her out and made her a cup of tea reassured her and and gave her time to compose herself. She is now the proud owner of a scooter and i know that’s going to to make a dramatic difference to us getting out and about. So thank you Andrea and Julie for your help your compassion and your understanding and support today
2026年3月29日
自発的なレビュー
Ableworld からの回答
Hi Fred, thank you so much for taking the time to share your experience with us. It truly means a lot to hear how your visit made such a positive difference during what sounds like a very important and emotional decision for you both.
We’re especially pleased to hear that Andrea and Julie were able to support you with care, understanding, and patience throughout the process. Moments like the one you described can be challenging, and we’re glad they were there to provide reassurance and a comfortable environment while helping you find the right solution.
It’s wonderful to know that your wife is now feeling more confident and that the scooter will help you both enjoy more time out together, especially with your upcoming plans. Improving quality of life is exactly what we strive for, and your story is a powerful reminder of why we do what we do.
We’ll be sure to pass on your kind words to Andrea and Julie, they’ll be delighted to hear them.
Wishing you both many happy outings ahead.
Take Care,
Ableworld
Julie and Peter are stars.
We've been trying to get a recliner armchair that would fulfil my needs for a while and actually bought a Lazyboy suite that was supposed to be chiropractor recommended but was eventually just making things worse. We went into Ableworld in Wigan hoping they could help and they were marvellous, within minutes Julie had found the perfect match for my back support. All the differing positions of what I needed moved independently supporting me in all the right areas, the colour we wanted wasn't in stock and they said it would take 2 weeks to be delivered. 1 week later they rang to say it was ready. the chair was delivered yesterday and it is magnificent. Fits me like a glove.
Julie and Peter couldn't have done more for us. While Julie was showing me different chairs and discovering what I really needed, Peter was busy phoning people to get the chair on order and get one on the way as soon as possible. They really helped to make us feel welcome and showed how the main point of focus was to fulfil our needs.
2026年3月18日
自発的なレビュー
Ableworld からの回答
Hi Paul, thank you for sharing such a wonderful review of your experience with us. We’re delighted to hear that, after some frustration trying to find the right recliner, our team in Wigan were able to help you find the perfect chair to meet your needs.
It’s fantastic to know that Julie took the time to understand exactly what support you required and guided you to a chair that provides the comfort and positioning you were looking for. We’re equally pleased that Peter could assist in getting everything arranged quickly, and that your chair arrived even sooner than expected.
Hearing that the chair is such a great fit and already making a positive difference is exactly what we aim for. Providing the right solution and ensuring our customers feel welcomed and supported throughout the process is incredibly important to us.
We’ll be sure to pass your kind words on to Julie and Peter, they’ll be thrilled to hear your feedback.
Take Care,
Ableworld
There was a problem with the delivery…
There was a problem with the delivery and as I needed the item fairly urgently I had to cancel the order and had my money returned
2026年3月20日
Ableworld からの回答
Dear Mr Mcknight
Firstly, thank you for your review. We’re very sorry to hear that your experience resulted in a 1-star rating.
After speaking with our Internet Sales Manager, we can confirm that some online orders were delayed due to operational changes following the merger of Royal Mail and Parcel Force. While both brands continue to operate separately from a customer perspective, they now share a unified infrastructure. Unfortunately, the timing of your order meant it was affected by these disruptions.
We sincerely apologise for the inconvenience caused and understand your frustration. We are actively working to ensure our delivery processes remain reliable and timely moving forward, and we hope to provide you with a much improved experience in the future.
We truly value all feedback, both positive and constructive, as it helps us improve and continue delivering the best possible service to our customers.
Take Care,
Ableworld
We were attended to by Peter and Julie…
We were attended to by Peter and Julie and they couldn’t do enough for us. Very friendly and courteous and very chatty. Made us feel welcome. Would certainly recommend them to people and would go back there again. Thank you to them both. X
2026年3月27日
自発的なレビュー
Ableworld からの回答
Hi Christine, thank you so much for your kind review. We’re delighted to hear that Peter and Julie made you feel so welcome and provided such friendly and attentive service during your visit.
Creating a warm and supportive environment for our customers is something we take great pride in, so it’s wonderful to know this came across in your experience.
We truly appreciate your recommendation and look forward to welcoming you back in the future.
Take Care,
Ableworld
Excellent Customer Service
My walker had a broken seat that made it unsafe. Unsure if it could be fixed/replaced it, Lloyd preserved with it and manage to get the old one off and replace it with a spare they had in store. We have had previous help and never make us feel like a burden, always providing help where they can cheerfully. Very grateful it was able to be fixed while in store as I rely on my walker. Fantastic customer service as always.
2026年3月27日
自発的なレビュー
Ableworld からの回答
Hi Elizabeth, thank you so much for your kind words and for sharing your experience with us. We’re really pleased to hear that Lloyd was able to repair your walker.
We understand how important mobility aids are in day-to-day life, so it’s great to know the issue could be resolved quickly while you were in store. It’s also lovely to hear that you’ve consistently felt supported and welcomed by our team, we always aim to provide helpful, friendly service and never want anyone to feel like a burden.
We’ll be sure to pass your feedback on to Lloyd, who will be delighted to know the difference his help made.
Take Care,
Ableworld
Fabulous Sevice from Wigan branch
Absolutely outstanding service from Peter and Julie at the Wigan branch. Really helpful and efficient when purchasing a wheelchair, which we are very pleased with. Would definitely recommend, thank you
2026年3月24日
自発的なレビュー
Ableworld からの回答
Hi Suzanne, thank you so much for your kind words! We’re delighted to hear that you had such a positive experience at our Wigan branch. Peter and Julie will be thrilled to know their helpful and efficient service made a difference while choosing your wheelchair.
We truly appreciate your recommendation. We look forward to assisting you again in the future.
Take Care,
Ableworld
Great knowledgeable service
Went into the wigan store looking for a wheeled walker as I'm quite unstable when walking outdoors. Julie helped me choose the right one and demonstrated how to use it. She then showed me a cushion for my recliner chair which is so comfortable and taken away the pain in my lower back when I sit. Peter and Julie where very friendly and engaging and we had a lovely chat and shared stories. I am so pleased with my purchases and the service. No hard selling or pressure to buy other things. Very knowledgeable too.Julie even put the walker into my car for me. I will be back if I need anything and recommend anyone to go there should they need help with mobility aids.
2026年3月24日
自発的なレビュー
Ableworld からの回答
Hi sue, thank you so much for your kind review. We’re delighted to hear that Julie was able to help you find the right wheeled walker and that her demonstration made you feel more confident using it.
We’ll be sure to pass on your lovely comments to both Julie and Peter. Your feedback truly means a lot and we look forward to welcoming you back should you need anything in the future.
Take Care,
Ableworld
Amazing service!!!!
A huge thank you to Julie and Peter at Ableworld Wigan. Julie was very welcoming the moment my daughter and I stepped into the shop and both of them were brilliant helping me out with a set of crutches I was after.
Amazing customer service - I can absolutely recommend them and will definitely use them in the future if we need other mobility aids
2026年2月17日
自発的なレビュー
Ableworld からの回答
Hi, thank you so much for your kind words and for taking the time to share your experience with us. We're delighted to hear that Julie and Peter provided such a warm welcome and were able to assist you in finding the right crutches. Delivering helpful and friendly service is something we take great pride in, so it’s wonderful to know they made your visit a positive one.
We truly appreciate your recommendation and look forward to supporting you again in the future should you need any further mobility aids.
Take Care,
Ableworld
Fast delivery and well packaged
Fast delivery and well packaged. Easy to use heated lap blanket. Warms up quickly.
2026年3月6日
Ableworld からの回答
Hi, thank you for your feedback! We’re really pleased to hear that your order arrived quickly and was well packaged. It’s great to know you’re finding the heated lap blanket easy to use and that it warms up quickly. We truly appreciate you taking the time to share your experience.
Take Care,
Ableworld
Took numerous attempts to get…
Took numerous attempts to get registered on line before being able to place order. Order arrived promptly and fitted quite easily.
2026年3月5日
Ableworld からの回答
Dear Lizzie
Thank you for taking the time to share your review. We truly value all feedback, both positive and negative, as it helps us continue to improve as a company.
We appreciate you highlighting the difficulties you experienced during the registration process prior to placing your order. We have passed this on to our marketing team, who are now working to simplify and improve the process.
We’re also very pleased to hear that your order arrived promptly and was easy to fit.
If there’s anything more we can assist you with, please don’t hesitate to get in touch by emailing support@ableworld.co.uk and a member of our customer relations team will be happy to help.
Take Care,
Ableworld
staff very knowledgeable of products we…
staff very knowledgeable of products we wanted a lightweight transit wheelchair for my mother the very nice lady at the store here in Blackpool was fantastic got a chair i could pick up and which was comfortable for mum she showed me how to fold it down the service was first class would highly recommend staff and store plus the price was reasonable too very pleased
2026年3月20日
自発的なレビュー
Ableworld からの回答
Hi Jeanette, thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that our team in Blackpool was able to help you find the perfect lightweight transit wheelchair for your mother.
Your recommendation means a lot to us, and we’re pleased you felt the service and pricing met your expectations. We’ll be sure to pass your lovely feedback on to the team.
Take Care,
Ableworld
Very good advice when buying rollator
Very good advice when buying rollator. Friendly people - Stuart and Nigel. Good atmosphere in store. Very patient with other customers.
2026年3月16日
自発的なレビュー
Ableworld からの回答
Hi Ray, thank you for your kind feedback! We're really pleased to hear that you found the advice helpful when choosing your rollator. It's great to know that Stuart and Nigel made your experience enjoyable and that the welcoming atmosphere in store stood out.
We always aim to provide patient, friendly service to every customer, so your comments mean a lot to us.
Take Care,
Ableworld
Ableworld からの回答
Hi, thank you for taking the time to share your feedback with us. We really appreciate you letting us know about your experience, as it helps us continue to improve our products and services for all our customers. Your comments are important to us, and we’re grateful for your support.
Take care,
Ableworld.
AbleWorld Broxburn
I used AbleWorld Broxburn to purchase a stairlift. I phoned on the Thursday and an installer came on Friday morning to measure up and give me a quote. Stairlift ordered Friday afternoon and installed the following Wednesday. Fantastic service from start to finish.
2026年3月18日
自発的なレビュー
Ableworld からの回答
Hi Mrs Farrel, thank you for your kind review. We’re delighted to hear that you were happy with the service provided by our Broxburn team, from the initial enquiry right through to installation. It’s great to know everything was completed quickly and smoothly, and that the process met your expectations.
We really appreciate you taking the time to share your experience.
Take care,
Ableworld
Do NOT buy from this company!
I would strongly urge against buying anything of high value from this company!
I bought a riser recliner for £1100 on 3rd October which was delivered to me on 17th October.
I was given a short demonstration once it had been assembled and all seemed fine. However, within a day or so we noticed that there was starting to be a smell coming from the chair similar to stagnant water. The smell became stronger as time went on and so I contacted Ableworld to ask if something could be done.
A manager was sent out to inspect the chair. He arrived and acknowledged he could smell something and so checked it over to make sure it wasn’t a mechanical/electrical smell. He confirmed that it wasn’t and said he would submit a report.
I received a very terse response from Ableworld Head Office saying that the manager had been unable to detect a smell and that therefore they deemed the chair to be working as it should be with no faults!
I am now left with a very expensive, smelly ornament in the corner of my living room. The chair STILL smells and when you sit on it you get a waft of stagnant water.
But apparently that is an acceptable condition to sell a chair in even if it costs £1100.
It seems it’s their word against mine even though I I have to live with this smelly piece of furniture, my opinion is worthless. As a disabled person equipment is expensive and losing money like this really hits hard so to be treated with such contempt by Ableworld is really distressing. If I was able to get rid of this chair I’d have to lose in the region of £800 minimum by selling on eBay and am not in a position to kiss goodbye to that amount of money!
Really VERY disappointed in Ableworld. Most definitely. Won’t be buying from them again and will be advising others not to also.
2025年10月17日
自発的なレビュー
Ableworld からの回答
Dear Mrs Grainger
Firstly, thank you for taking the time to share your feedback. We’re sorry to learn that your experience led to a 1-star rating.
In line with our complaint’s procedure, our Customer Relations Team responds to and works closely with customers who report faults with any of our products. Following on from the store managers visit, we understand that The Customer Relations Team contacted you on 4th November 2025 to follow up on your concerns. However, we did not receive any further correspondence back from you, where you would have had the opportunity to respond direct if you did not are agree with our findings at the time.
Although over 3 months has lapsed since you reported an issue with the chair, you are still welcome to contact our Customer Relations Team at support@ableworld.co.uk
We do genuinely appreciate all feedback, both positive and constructive, as it helps us improve and continue delivering the best possible experience for our customers.
Take Care,
Ableworld
Absolute joke of a company purchased a…
Absolute joke of a company purchased a stair lift for my mum, Batteries broke after 9 months so had to call them out £125 later fixed now only 13 weeks later the lift beeped and because we never rang them immediately say the warranty on the batteries is void. Now want to charge us the same again to come and fit new batteries Avoid this rip off company at all costs
2026年3月16日
自発的なレビュー
Ableworld からの回答
Dear Claire,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
We understand that you have been in contact with the store Director, who has explained the reasons for the engineer call-out charge. Stairlift batteries can naturally deplete if they are not being charged, and we understand this was the cause in your case, which is why the charge was applied.
We provide clear and consistent guidance on charging. We remind all customers that their stairlift provides a constant trickle charge to the batteries and must remain plugged in at all times to maintain the batteries.
We genuinely appreciate all feedback, both positive and constructive, as it helps us improve and continue delivering the best possible experience for our customers. If you require further information on stairlift maintenance, please visit our website or contact our customer service team, who will be happy to assist.
Take Care,
Ableworld
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