Abode Money レビュー 

Abode Money からの回答

7日前

Hey Zack! We're so glad you had a great experience working with us this year! We worked hard to win you this reduction, and we hope you can put the money you're saving to good use! Thanks for trusting us with your home.

Abode Money からの回答

7日前

Hey Isaac! We're thrilled that you're enjoying your user experience so far! Our dashboard is actually in the process of undergoing a significant upgrade! Soon, you'll have even more cutting-edge features and products to help you save money across all your home expenses. Can't wait to help you save money this year!

Abode Money からの回答

2026年9月23日

Hey Matt!

So glad to hear you had a great experience. Our team works hard to make sure you have the most seamless experience possible. We're glad we were able to deliver on the savings you deserve. Enjoy your win, and we can't wait to help you appeal again next year!

Abode Money からの回答

2026年9月22日

Hey Mike! So glad to hear that your experience so far has been seamless! We're working hard on your appeal and we'll be doing our best to win you the reduction you deserve this year!

Abode Money からの回答

2026年9月21日

Hey Ty! Thanks so much for sharing your experience with our team! We appreciate your trust in us, and we hope the money you saved goes towards something special. Can't wait to help you win again next year!

Abode Money からの回答

2026年9月21日

Hey Josh! Thank you so much for your honesty. The smartest homeowners recognize that appealing isn't an apolitical process, and that when the Notice of Value comes out, not every year ends in a savings opportunity. Remember that next year is free with our Savings Guarantee! We appreciate your faith in us, and we're looking forward to saving you money in the years to come.

Abode Money からの回答

2026年9月21日

Hey Hunter! Congratulations on your appeal victory this year! We're so glad we could fight hard to win you this reduction. We hope you can put that money towards the things that matter most. Looking forward to helping you again next year!

Abode Money からの回答

2026年9月21日

Hey Jamey! Congratulations on your win this year! We were so excited to secure that reduction for you. Thanks for trusting us with your home. Be sure to check out our insurance and exemptions tools, and in the meantime, and we'll start working on saving you money in 2027!

Abode Money からの回答

2026年9月21日

Hey Jeffrey!

It makes us so happy to see your enthusiasm! We love delivering moments like these for our customers. We know you'll put that $800 to good use on something that really matters. Can't wait to create more moments like these for you in 2027!

Abode Money からの回答

2026年9月18日

Hey Patrick!

Thanks so much for taking the time to share your experience with us! We're so glad that you enjoyed our hands-off process, and we're thrilled that your experience with our customer support team was seamless as well. We're always here to help you navigate a tough and complex process. Can't wait to save you money next year!

Abode Money からの回答

2026年9月17日

Hey Chirag!

Thanks so much for sharing some feedback about the parts of the product you're enjoying so far! We're continually expanding our suite of savings tools and we'll have a completely redesigned customer experience to showcase for you in the next few months! Thanks for trusting us with your home!

Abode Money からの回答

2026年9月17日

Hello Jeffrey,

My name is Noah, and I'm the Customer Experience Manager at Abode Money. I'm sorry we weren't able to move forward with your appeal this year, but I'd like to clarify what happened with your account for the benefit of anyone reading your review.

As we discussed on the phone, when you signed up a few weeks ago, you received an initial savings estimate indicating that we believed there could be an opportunity to save approximately $800 on your property taxes. This preliminary estimate is based on available real estate sales and broader market trends. Because it is generated before your county releases its final TRIM notice and before an expert can complete a full review of your property, it is an estimate, not a guaranteed result.

Once your TRIM notice was released, your property's valuation came in higher than initially anticipated. We then assembled your evidence package and had it reviewed by your local property tax expert. While there was some evidence on paper that could support a reduction, our expert determined that the county had stronger rebuttal evidence and that proceeding with the appeal was unlikely to result in a reduction.

At that point, we had a choice: collect the county filing fee and proceed with an appeal we didn't believe we could win, or be honest with you about what our analysis found. We chose the latter.

We emailed you with our findings and gave you several options for how you wanted to proceed. You chose a full refund, and your $99 was refunded immediately.

That's an important distinction given the claims in this review. You did not pay $99 and receive nothing, nor did we keep your money after determining we couldn't save you money. You received a complete property analysis and expert review, and when that analysis determined that we could not confidently recommend an appeal, we returned 100% of what you paid.

I completely understand being disappointed that the initial $800 estimate didn't materialize. We would have much rather delivered those savings for you. But characterizing the experience as a "complete ripoff" while stating that your $99 is gone simply does not reflect what happened. You were refunded in full precisely because we weren't able to deliver the savings opportunity you expected.

If there's something beyond the refund that you feel we haven't addressed, please reach out to me directly. I'm happy to discuss your concerns and see what else we can do to make things right.

Best wishes,

Noah
Customer Experience Manager
Abode Money

Abode Money からの回答

2026年9月16日

Hey Beryl! We're so glad you enjoyed our services this year! We're proud to have saved you money and from having to do all that complicated work yourself. Looking forward to saving you money again in 2027!

Abode Money からの回答

2026年9月15日

Hey RB!

Thanks so much for sharing your win this year! $349 back in your pocket is a great win. We're so grateful for our multi-year customers like you who continue to trust us with you home. We're excited to have saved you money several years running, and we're looking forward to doing the same again in 2027.

Abode Money からの回答

2026年9月14日

Hey Abbie!

Thanks so much for taking the time to share your experience! Often times our customers worry that our "File Yourself with Expert Help" package will be too complicated to manage. Your outcome serves as a great example that even in cases where we can't represent you directly, we still help homeowners win their appeal every day! Thanks for trusting us with your home. We're looking forward to helping you win again next year!

Abode Money からの回答

2026年9月11日

Hey Jacob!

Wow! Thanks so much for taking the time to share your journey with us. We know that your initial win of $422, though significant, was less than you were hoping for. We shared your disappointment that the county didn't accept our requested value, which was much lower. As you know, sometimes we fight hard for the reduction we think is fair, and despite all our hard work and best efforts, the county just doesn't do the right thing.

Since we agreed to a board order, your appeal results weren't set in stone. Even though we can't be a part of arbitration ourselves, we were glad to give you everything you need to succeed. Best of luck with continuing your fight this year. If you have any questions, you know where to find us! We can't wait to help you save more money in 2027. We're here for you!

Abode Money からの回答

2026年9月10日

Hello Douglas!

My name is Noah, I'm the Customer Experience Manager at Abode Money. Genuinely, this is my favorite review we've ever received as a company. Thank you so much for sharing your experience with our other prospective customers! I'd love to provide some context here.

As you saw, our savings estimate is an initial scan of your neighborhood's real estate market. We look quickly at both your home and the homes in your area and try to model how much money you could save with a winning appeal. After you sign up, and once your Notice of Value is released, our team compiles your strongest appeal package. The Notice of Value number, once released, can change the size of the savings opportunity available through appeal, which is why the initial savings estimate can differ from the final opinion.

When preparing your appeal, we need to come in lower than your Notice of Value; if we don't, even if we think we can win a reduction, it won't always make sense to file. In your state, the type of reduction we could've won you wouldn't result in cash savings, and it would actually result in you paying MORE taxes if you move within the state. That's why we didn't want to proceed with filing.

Sometimes we can save you money, but that savings would be less than the cost to sign up with us, so we would rather save you the filing fee and have you not file at all.

Finally, in other cases, we have evidence for a reduction that does indeed result in cash savings, but we can look at the comps the county will use for rebuttal and tell that we're not likely to succeed. This involves considering the prevailing "culture" in your county: are the appraisers friendly towards homeowners and work in good faith, or do they ruthlessly defend their valuations? If your appeal expert feels there's little chance to succeed, we'll tell you.

The most important thing I want our customers to take away from your experience is that I will ALWAYS work directly with any customer to resolve their concerns in good faith. Whether you're dissatisfied with the experience, or you just didn't save money, you can reach out to my team and I'll make sure we reach a resolution you're happy with. It never hurts you to try our services thanks to our Savings Guarantee.

Douglas, I'm so grateful for this opportunity you've given me to share with our customers. I want you and everyone else to know that we pride ourselves on white-glove service and happy customers above everything else! If you want us to take another look at your home again next year, don't hesitate to reach out, we'll be happy to do so. In the meantime, the rest of our savings tools (utilities, insurance, and more) are available to you free of charge! Thanks for trusting us with your home, whatever the outcome. We'll always make sure it's worth it.

Best wishes,
Noah
Customer Experience Manager
Abode Money