Abode Money レビュー 

Abode Money からの回答

2026年9月10日

Hello Abel!

Thanks so much for reaching out to share your experience! $397 is a big win, and we're excited we could deliver on our value promise this year. If you hadn't appealed with us this year, you would've overpaid at least $2,000 by 2030! We can't wait to go to bat again for you next year. In the meantime, be sure to check out our other savings tools! Thanks for trusting us with your home.

Abode Money からの回答

2026年9月9日

Hey Brent!

Thanks so much for sharing your experience. We try to be extremely transparent throughout our process and keep you in the loop with what we're doing. We're glad we hit the mark! Looking forward to helping you save even more in the months to come.

Abode Money からの回答

2026年9月9日

Hey Baris!

Thanks so much for sharing your experience with our team! Everyone was so glad to see that you appreciated the hard work we're doing to save you money. $448 is a great win, and we're glad we could deliver some relief for you and your family. Thanks for trusting us with your home.

Abode Money からの回答

2026年9月8日 に更新

Hey Glenn!

My name is Noah Bongiovanni, I'm a Customer Experience Manager at Abode Money. Thanks so much for sharing your feedback! I want to address your concerns directly.

After reviewing your email and SMS history, it looks like you unsubscribed from our text messages, which is why you weren't receiving them.

As for emails, we've sent one about every 4 weeks throughout the appeal process, but the status on our end is that those were delivered but not opened by you. It's possible they landed in your spam folder, or that they ended up in a "promotions" inbox. I can see that you got our appeal results email letting you know that we saved you $860 this year, so that's great!

Just so you feel confident we're here for you, as you did a few months ago, you can email us at support@abodemoney.com at any time and we'll always get back to you promptly to address your concerns. Thanks for trusting us with your home! We'll have your second appeal's results as soon as the county contacts us to let us know the outcome.

Abode Money からの回答

2026年9月10日

Hello Licheng,

My name is Noah, I'm the Customer Experience Manager at Abode Money. I completely understand your disappointment. You hired us to lower your property taxes, we handled your appeals, and unfortunately, we weren't able to secure the reductions we were hoping for. I know you're frustrated. We are too.

Each year, we successfully secure millions of dollars in property value reductions for our customers, but unfortunately, we can't win every appeal. Brazos County in particular can be a notoriously challenging jurisdiction for property tax appeals. We've seen strong evidence packages that might earn reductions elsewhere get rejected without a clear reason why. We still research each property, build the strongest case the evidence supports, file the appeal, and advocate for a reduction, but ultimately the county has the final say.

I do want to address the suggestion that an unsuccessful result means the work wasn't actually performed. We completed the appeal process on your behalf and advocated for the reductions we believed the evidence supported. Unfortunately, the county didn't agree. That's certainly not the outcome either of us wanted, but I can assure you your appeals were filed and serviced with the same dedication as everyone else's.

Situations like this are exactly why we created our Savings Guarantee. We don't think customers should simply be out their money when we don't deliver savings. Since we weren't successful this year, your next year of service is on us. We'll have new assessments, new sales, and new evidence to work with, and hopefully a much better result for you next time around. If not, you'll receive a full refund, no questions asked.

We completely understand why you're disappointed with this year's results, and we hope we have the opportunity to deliver a better outcome for you next year.

Best wishes,

Noah
Customer Experience Manager
Abode Money

Abode Money からの回答

2026年9月8日

Hello Gaurav,

My name is Noah, I'm an Operations Manager at Abode Money.

Thank you for sharing your feedback. I'm sorry the savings from your appeal weren't as substantial as you had hoped.

We were able to successfully reduce your property's market value this year, although we certainly understand that the resulting savings were smaller than you expected. Property tax appeal results can vary considerably based on the available evidence, the property's valuation, and the county's decision. In this case, we were pushing for a much larger reduction, but ultimately the county did not rule the way we wanted them to. Appealing is unfortunately not an apolitical process.

I do want to clarify that since you enrolled in our Full Service offering, our team handled the entire appeal process on your behalf, including researching your property, preparing the evidence, filing the appeal, negotiating with your assessor, and attending your hearing. These actions were taken by us to minimize the amount of time you needed to spend doing appeal work yourself.

We also stand behind our Savings Guarantee. Because the savings from your appeal were limited, we'll provide your service next year completely free of charge and try again with a new year of market data. Our hope is that we can build on this year's reduction and deliver a more meaningful result for you next time around.

We appreciate the feedback and look forward to another opportunity to save you more next year.

Best wishes,

Noah
Operations Manager
Abode Money

Abode Money からの回答

2026年9月22日

Hello Julio,

My name is Noah, and I'm a Customer Experience Manager at Abode Money. I've reached out to you several times privately to try to resolve your concerns, but since we haven't heard back, I'd like to clarify the facts here for prospective customers reading this review.

You signed up for Abode Money's property tax appeal service on January 22. In the months that followed, we sent regular updates regarding your appeal. When you previously expressed concern that you hadn't heard from us, I also personally contacted you to explain that your annual appeal window had not yet opened and that we were still on track to work on your property when it did.

Once the filing window opened, our property tax expert analyzed your home and found evidence supporting an appeal. We then notified you several days in advance of the $50 county filing fee required to proceed. This is a county-madated fee required to file your appeal. This was not another Abode Money subscription charge or an attempt to repeatedly charge your card. We make no profit on filing fees. As I shared with you, most counties don't have these fees, but in counties that do, we wait to charge them until we're sure we have a strong appeal case.

When you contacted us and said you did not want to proceed, our team responded within approximately 30 minutes, canceled the appeal, reversed the $50 charge, and refunded your initial sign-up fee. We subsequently confirmed that there were no other charges pending on your account.

Since then, I've personally reached out several times to make sure your concerns were resolved and to give you an opportunity to discuss anything you believe remains outstanding. Those messages have been delivered, but we have not received a response.

We take allegations of fraud extremely seriously. When you raised your concerns, we responded, canceled the service, returned your money, and I repeatedly attempted to contact you personally afterward. At no point have we tried to keep money for a service you told us you no longer wanted.

I'm sorry that your experience this year was disappointing. If there's anything else I can do to make it right, please reply to my emails and I'll be happy to discuss with you.


Best wishes,

Noah
Customer Experience Manager
Abode Money

Abode Money からの回答

2026年9月8日

Hello Peter!

Thanks so much for reaching out to share your experience. We appreciate you taking the time to confirm that we met your expectations, and we're excited to go to bat and deliver you another win in 2027.

Abode Money からの回答

2026年9月4日

Hey Don!

Thanks so much for sharing your experience! $625 is a great win in and of itself, but a 15% overall reduction is the mark of appeal expert doing a great job. Your agent, Tiffany, fought hard and delivered on this one! We're honored you trusted us with your home, and we can't wait to help you win again next year! In the meantime, check out our other savings tools in your dashboard to get even more money back in your pocket. We appreciate you!

Abode Money からの回答

2026年9月4日

Hey Jasmine! We're so excited that your experience surpassed expectations. We pride ourselves on exemplary customer service and keeping you in-the-loop throughout the appeal process, so it means a lot to know you were pleased with the process and the outcome. We can't wait to save you more money next year!

Abode Money からの回答

2026年9月4日

Hey Mabry!

Wow! We're so grateful you took the time to share your journey through the appeal process with us. We've been devoting a lot of attention to our customer communications in the hopes that everyone feels fully informed as the appeal progresses. It's great to hear that staying in the loop was a highlight for you. We're also very excited that making the switch saved you money on home insurance as well! As we continue to offer new savings opportunities, our focus is on reducing the recurring cost of all your bills, not just taxes. Enjoy these wins! We'll be monitoring your insurance and assessment ahead of next year, and we'll let you know when we spot another opportunity to get some money back in your pocket.

Abode Money からの回答

2026年9月4日

Hey Rachel! Wow, thanks so much for taking the time to share your experience! We're thrilled we could win you a big reduction this year. Thanks for trusting us with your home! Be sure to check out our other savings tools ahead of next season to save even more across home insurance, exemptions, utilities and more!

Abode Money からの回答

2026年9月4日

Hey Hyeok!

Thanks for taking the time to shout us out and share your $541 win this year. We're honored you trusted us with your home. The appraisers in Denton County are fierce negotiators, but we're proud of how your expert agent battled and secured you a great reduction. Be sure to check out our insurance, exemptions, and utilities monitoring tools to keep saving this year!

Abode Money からの回答

2026年9月3日

Hey Taylor!

Wow, thanks for sticking with us! Over the last few years we've grown a lot, and we're so incredibly grateful for our customers who have stuck with us and trusted us to deliver meaningful value for their families. We're honored you've trusted us two years in a row, and it means the world to deliver $1,600 in direct savings over the last two years. Had you not appealed in either year, you would've overpaid by $8,000 in the next 5 years! Customers with outcomes like yours are wonderful examples of the importance of appealing every year. Looking forward to the 3-peat we'll deliver you in 2027!

Abode Money からの回答

2026年9月2日

Hey Matthew!

Congratulations on your appeal victory! $596 in savings is a big win! Thanks for trusting us with your home. We're thrilled to hear you're recommending us to your friends and family. Make sure you have them sign up with your unique referral link. You can make $100 for each person who signs up, and they'll get 20% off their first year! If you have any trouble finding your link, email our support team and we'll send it to you.

Abode Money からの回答

2026年9月2日

Hello Amine!

We're glad your first few weeks with us have been a good experience! We're excited to hear that you're happy about the early savings you've found with our insurance monitoring tool. We're looking forward to fighting for a reduction when we file your appeal as well. Stay tuned!

Abode Money からの回答

2026年9月2日

Hello Mukund,

My name is Noah, I'm an Operations Manager at Abode Money. Thanks for sharing your honest feedback. Truly! I'm grateful for perspectives like yours. I'd like to share a bit about your results to help contextualize things.

Firstly, we reduced the value of your apartment by $33,187, which saved you $664 this year. On our flat fee plan of $99, you're netting $565 back in your pocket. Of all the tens of thousands of appeals filed in your county, the size of your tax reduction places you solidly in the 86th percentile. By this I mean that only 14% of people in your county will see a bigger reduction than you this year; the rest will save less money or save no money at all.

Second, your appeal was filed and protested by one of Texas's best property tax experts. She holds a rare "Senior" Property Tax Consultant license, an MBA, and has won thousands of appeals over her 20 year career. Our agents always act in your best interest and try to win the largest possible reduction.

Finally, it's important to remember that the final verdict is entirely out of our control. We make our case to the appraisal review board, and hearings are not an apolitical process. Sometimes they hand down an unfair ruling, even when we do everything right. However, in this case, we feel confident that the county's ruling was accurate. A search of popular real estate listing sites suggests that your property could sell for over 43% more than it's currently valued by the county, including the reduction we won you. This is typically a sign that your agent did a great job with your protest.

I'm sorry we couldn't deliver the level of savings you were hoping for. The good news is we're committed to chipping away at your property value in the years ahead. Appealing annually is important to keep costs low, and with another reduction next year, and the year after that, we're confident we can get your tax bill where you want it to be.

If you have any questions, don't hesitate to reach out to our team. We're at your service!

Best wishes,
Noah
Operations Manager
Abode Money

Abode Money からの回答

2026年9月2日

Hey Liam!

Congratulations on your savings this year! One of our goals is to cater our level of involvement based on every customer's preferences. Some people want to know everything about the appeal process, and others are content to know we're going to handle it all.

Since you were on our Full Service plan, you got to focus on what really matters while we fought your taxes. We're glad your experience was simple and carefree. Enjoy your $689 back!

Abode Money からの回答

2026年9月2日

Hey Zach!

We're so glad that you had a great experience working with our expert advisors. Tiffany fought hard to win you this reduction, and her hard work earned you $547 in savings this year! Thanks for trusting us with your home, and for recommending us to the potential customers who will see your experience, too!

Abode Money からの回答

2026年9月2日

Hey Caitlin!

Congratulations on your appeal win this year! Every victory shows the county that you're paying attention. We'll aim to compound on this win with another protest next year. In the meantime, check out our other savings tools to get even more money back.