Active Era レビュー 414

Der Kundensupport ist einsame Spitze. Nachdem unser Luftbett ständig Luft verlor, wurde uns vom Support geholfen.
Da wir kein Interesse an einen Tausch hatten, wurde uns der Kaufpreis rückerstattet.
Vielen lieben Dank dafür.
Den Kundenservice können wir sehr empfehlen.

The service is excellent. No problem at all.

So the air mattress I received deflated twice within an hour on both occasions.
I contacted active era who are now sending me a replacement. I spoke to some one called Eklis who has kept me informed at all times and dealt with this matter in a timely manner. Thanks Eklis. Shame other companies aren’t like these 10/10 for customer service 👍

Orderd a great mattress , it is very comfortable. I seem to have had a slight fault in the 1 I received and a split in the seam happened after about 3 months of use. But Angelica helped me go through trying to fix it, then when the seam wouldn't fix they sent out a free replacement straight away. 10/10 customer service such a smooth process.

Really happy with both the product and the customer service.

We did have an issue with the first mattress, as it was losing air overnight from the start. However, once we contacted the company, they were very responsive and helpful. After a quick check and providing some details, they arranged a replacement without any hassle.

The new mattress works perfectly and holds air as expected.

Mistakes can happen, but what matters is how a company deals with them – and in this case, they handled it very well. Highly recommend.

I was amazed by how quickly Active Era responded to my message about how the last airbed I purchased had completely deflated and also at how they immediately replaced the airbed and delivered it a few days later.

All went smooth, product (sleeping bag) is good quality and best price I found on the internet, also customer service is helpful

Toller Kundenservice. Mir wurde direkt bei meinem Problem geholfen.

Very comfortable air bed mattress. Good service good result as well.

Good quality product. Easy to inflate and deflate and store away for next time. Perfect for putting up visitors for a few days. Fast delivery thank you. Would recommend this company.

Good and safety

Had to replace our airbed. Swift response and quick delivery of new item. Highly recommend this company

I can't praise this company highly enough, I damaged my newish air bed and although it was entirely my own fault, Active Era are sending me a NEW one as a gesture of goodwill. The customer services are excellent, my original query was answered within minutes and the whole matter dealt with well before the end of the day. I bought the single bed size, it is very easy to set up and comfortable to sleep on. It is also easy to deflate and packs away nicely for storage when not in use.

My airbed was deflating. I reported the issue to the active era and received the replacement.

My original order was unfortunately apparently "lost in transit" which was not the suppliers fault, it was the courier company ... but I had some amazing help from Grace in the suppling company to quickly and without hesitation to get this situation investigated and rectified, I then had my item promptly re-ordered.

Thank you for your help.

Service was very good. Cannot rate on effectiveness of product as not yet been used

Active Era are a great company to deal with, not just the supply of goods but most importantly customer services which is very good.
My first air bed had an undetectable leak so I contacted them after trying to find the issues, which I couldn’t, so within six days of my initial contact I had a replacement.

I have a single air bed which is very comfortable and surprisingly supportive, so I get a good nights rest on it.

May now buy a double for when i go camping as they are so good.

Definitely use this company again, it’s not just sales it the after sales service which is so important these days.

Our air bed arrived quickly and well packed. We tested inflation and deinflation and was very efficient. Have yet to use overnight but seems very comfortable. Will be sleeping on it for 6 weeks while camping so hope it stays that way!!

Fast dispatch and delivery. This air bed seems very well made compared to more expensive ones I've had, not much air has come out by morning and I've had no puncture yet, I've been using this air bed as a regular bed due to circumstances for a month , although it's not recommended to use as a permanent bed obviously. It's a 5 star from me

How quick you sorted out my problem and sorted me a replacement