Active Era レビュー 414

Der Kundenservice ist eine 10 von 10!
Schnell, freundlichen und absolut kompetent!
Danke dafür!

I had bought a set of digital scales a while ago, but the charging cable had been damaged. I could not find anywhere to buy a replacement, so i emailed their support team to ask if I could purchase directly. They quickly responded to apologise that they had nooption to buy parts, but asked me to provide derails and photos. Two days later, they had sourced a spare cable and mailed it to me free of charge. Definitely above and beyond expectations, very impressed!

Ayant eu un souci avec mon lit gonflable j’ai contacté le service client qui a été très réactif et a trouvé une solution positive a mon problème.

I had a problem with a recently purchased air bed...It developed a leak.....I emailed the company with my problem and they instantly replied. They were most helpful and did not hesitate in sending me a replacement bed.
Wonderfull customer care...
Thank you ..... GRACE.....

The bed arrived very quickly,and,unusually these days is just as shown in the adverts. Bought for a visit of my grandson in september,so hasnt been tried yet,but has been inflated for over a week and is still firm,so am sure it will be fine. Just the job for these occasional visits.

Easy to order, the bed is really comfortable, just wish it had a 12 volt option on the integral pump.

Best airbed- worked well. Highly recommended.

I recently purchased an air bed which unfortunately after a couple of months started to deflate. On checking the air bed I could not detect a leak anywhere. I contacted the Customer Services Department who responded to my initial email immediately. I was then contacted by Abi who asked if I could send in photos and provide product code which I did. Within less than 48hrs I received an email from Abi saying that they would be replacing the air bed free of charge which I was absolutely thrilled about and will be receiving the new air bed in less than 6 days from my initial email. I cannot fault the service I have received from this company and it certainly has not put me off having another air bed from them as I found the quality of the product to be brilliant and the aftercare exemplary. I would have no hesitation in recommending this company to my family and friends.

Active Era customer service is one of the best I’ve encountered. They responded quickly and dealt with my issue efficiently and sent a replacement out asap.

Excellent customer service. I had no issues and the team happily replaced my air bed.

Excellent product, used on the day I received it and very comfortable.

I am writing this to warn others not to expect professional support from Active Era if a product fails. Despite the company admitting my King Size Air Bed has a manufacturing defect and approving a replacement back in early December, they have turned a simple warranty claim into a multi-month saga of incompetence. The delays between individual emails have been unacceptable; it took 3 days for a first response , 5 days for a follow-up , and another 4 days for the replacement offer. They took forever to dispatch the item, and when I informed them I would be away for Christmas, they agreed to send it after my return in January. However, when I reached out on 10 January to confirm I was back, they ignored me for 17 days, before sending a response completely unrelated to this claim.

The level of internal disorganisation is staggering and seemingly built into their process from the start. I discovered that as early as 26 November, the support team had actually been replying to a completely different email chain regarding an older, unrelated purchase. This initial error meant the entire conversation was held under the wrong record, which is likely why their virtual assistant, Myra, eventually sent me tracking details for that old, closed purchase instead of my current claim. As a customer, I have provided every piece of evidence requested, only to be met with broken promises and "ghost" tracking numbers because they cannot even manage their own email folders. This is a clear failure to provide a remedy within a reasonable timeframe as required by my statutory rights. I have now been forced to escalate this with my payment provider to get any form of resolution. I am still waiting any kind of response from a human.

Wir haben insgesamt 3 Active Era Luftbetten. Nach fast einem Jahr war ein Bett defekt. Da es ein Jahr Garantie auf den Artikel gibt, meldeten wir den Schaden. Gracia nahm sich den Fall an und bearbeitet diesen sehr zügig und professionell. Wir bekamen innerhalb von zwei Wochen Ersatz geschickt.
Einziger Wermutstropfen, die neuen Betten sind in der Höhe 20 cm niedriger.
Ansonsten, alles Bestens.

Quick delivery

I had a problem with an air bed the first time i used it (which was months after i actually purchased it) The company were still so understanding and went out of their way to resolve the issue for me and send me a replacement. So helpful, friendly and efficient. I can recommend this a as a company with amazing customer service.

I bought this airbed in June 2024 for use at Xmas only..3 nights use during Xmas 2024..deflated significantly each night. I read the info about the material needing to stretch so gave it the benefit of the doubt.
Used it once more over three nights this Xmas 2025...significantly deflated, woke up my son.
Inflated it last night overnight without anyone sleeping on it, significantly deflated today.
I bought this airbed because I had slept on my friend's one which was so good. I presume this is a faulty batch.
I am really not happy about not receiving a replacement mattress as my one has barely been out of the bag and has consistently deflated.Quite honestly after the first disappointing Xmas use in 2024 I forgot about it until I had to use it again at Xmas 2025. I am upset by this so feel compelled to write a negative review.

Great quick services!

I would not hesitate to recommend this company, excellent top quality products and customer service is fantastic.

Firstly, my experience wasn't great. 3 days after the initial inflation of the the bed, the bed decided to leak quite badly around the on/off knob. I contacted Active Era who requested the Invoice & batch numbers which I sent. They then requested a photo of the leak?? They then told me it would take at least 3 days for their technical dept to investigate. In all fairness I received an email off them saying a new bed was being despatched which duly turned up. No problems since.

Absolutely brilliant. So comfortable and strong.