Active Era レビュー 414

I bought an air mattress from the brand Rate Active on Amazon, which broke after 8 months. I then contacted the manufacturer. Without any hassle, they refunded the full purchase price. My inquiries were always answered quickly – I even received replies on Sundays.

Purchased an 'Active Era Luxury Campbed'. On it's second use the tiny and (now I see) fragile plastic nipples which make the 'bayonet fitting' of the blow-up tube secure simply snapped off when the bed was being inflated. Inflation is now a 2 person job... one person to inflate and one person to hold the connection so the air actually blows in.

MASSIVELY dissapointing, as we were delighted with the first time we used it as the idea of using of the storage bag to blow the mattress up works so well and is rather easier than having to carry a stirrup pump everywhere! Wish I'd have known how fragile this item is before purchase :-(

Had some issues with the initial airbed but Myra was nice enough to help me with my issue and eventually replaced it. Thank you!

After buying a mattress, I reached out to Active Era for assistance and was met with Excellent service from Daniela. She was prompt, professional, and genuinely attentive-making the entire experience smooth and reassuring. It’s rare to find such thoughtful customer care. Daniela truly went above and beyond, and I’m grateful for her support.

Highly recommend Active Era for their commitment to excellent service.

The customer service i have received is amazing!

The mattress i purchased kept deflating during the night and I would wake up on the floor.

I reached out to active era and they were more than happy to help and they have arranged a replacement to be sent.

Bon service après vente

good quality, fast shipping

Super amables y me resolvieron el problema de inmediato. Despues de un año no me funciono el colchon hinchable y me han mandado uno nuevo sin costes y sin ningun problema.

Amazing customer support by Shine!
Shine was fast, efficient, and gave me all the support I needed. Shine has been following up on my issues and I really appreciate the promtness. I really like Active Era and its products, and getting a custome experience like this makes me want to choose Active Era in the future without a second thought.

big issue, huge tear in a king size bed. very fast email replies, very clear communication, very accomodating to situations

Best Night camping so far. So I normally used a military style tent being very tight for space and little breathing room creating condensation alot of the time. This active era tent was a blessing to pop up and peg out with just a few lines to keep it rooted to the ground. Lots of head hight so very little condensation at all and I was able to dress and undress comfortably in this tent. Packed away fairly well even though I had to look at youtube to see a person pop it back into the bag. There are diagrams stitched into the bag so that is handy as a refresher. Looks a nice tent also with blue and white colours.

I have already done a
Review. Thanks

Bought an Active Era air bed, a fantastic item but it developed a leak which I couldn't find anywhere. Contacted customer services as I was just within the warranty period, received a very prompt response requesting more details. Once I'd done this and sent photos, I had another very prompt response arranging a replacement to be sent out to me. Really good communication, fast resolution of the problem and excellent customer service all round.

Very good customer service, I was having a terrible time with the blow up King size mattress however after getting in touch and sharing footage of my air bed. I was able to get a replacement all thanks to Filip.

3rd Party courier left original parcel on the front step of a busy road & it was stolen. Grace @Active Era sorted the problem efficiently and despatched a replacement

The Bed arrived on time and well packed. Fist thing I did was to inflate the bed. It was up for 2 nights and all looks good. It will have its first outing this weekend and then I will be able to give a more Trusted response

Contacted for information on a small leak. Leak could not be traced so product replaced. Excellent timely communication. The requested information was exchanged and replacement product arrived the next day. Outstanding service.

We had a problem with the product we bought and this was resolved very quickly and efficiently and a replacement was sent out immediately.
All the correspondence we had with them was courteous and helpful.
Thank you for all your help.