Der Kundensupport ist einsame Spitze. Nachdem unser Luftbett ständig Luft verlor, wurde uns vom Support geholfen. Da wir kein Interesse an einen Tausch hatten, wurde uns der Kaufpreis rückerstatte... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
So the air mattress I received deflated twice within an hour on both occasions. I contacted active era who are now sending me a replacement. I spoke to some one called Eklis who has kept me informed... もっと見る
Really happy with both the product and the customer service. We did have an issue with the first mattress, as it was losing air overnight from the start. However, once we contacted the company,... もっと見る
Orderd a great mattress , it is very comfortable. I seem to have had a slight fault in the 1 I received and a split in the seam happened after about 3 months of use. But Angelica helped me go through... もっと見る
企業情報
当該企業による記述
Active Era is a leading manufacturer in sports and outdoor products fusing design and function for both recreational and professional use. Active Era’s range of air beds and sleeping bags are fast becoming the new industry standard.
連絡先
Ryland House, 24a Ryland Road, NW5 3EH, London, United Kingdom, 英国
- help@activeera.com
- activeera.com
4.5
優良
414件のレビュー
ネガティブなレビューの 22％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great products and aftercare
Ordered a king size air bed directly from the company, enjoyed the product but it developed a fault (sometimes these things happen, air beds are temperamental!). I contacted their customer care team and Hansen offered the best assistance, providing advice on how to try and locate a fault and ultimately issuing a replacement. Would recommend the company and their team!
2025年7月28日
自発的なレビュー
Despite an order made through decathlon…
Despite an order made through decathlon and send by Active Era on the 27th of June , the supboard never arrived , asked for a refund but nothing received . If the issues is not resolved in 2 days will report to the trading standards
2025年6月27日
自発的なレビュー
Active Era からの回答
Thank you for your feedback. We would love to look into this and resolve this for you. We have now requested some further information to help with next steps.
Excellent value
This blow up double mattress surpassed all expectations. Very comfortable, easy and quick to use (and very durable). It gives a good height off the floor and is so quick to re inflate . We would happily sleep on this every night. Happy to recommend this purchase.
2025年2月26日
Manufactures warranty no longer manufacturers warranty?
Contacted active era regarding a faulty product in warranty. Told was bought from Debenhams so try to sort with them but come back if any issues. Debenhams in liquidation so never received refund. Came back to active era and emails are all replied by their virtual assistant. Saying that they won’t honour the warranty. I’m pretty sure a manufacturers warranty is with the manufacturer and not the retailer. Disappointing another good brand that have lost their core morals by relying too heavily on AI support features.
Initially a 1 star review. However active era have taken the time to resolve the issue personally with me and therefore I have updated my rating.
2025年7月17日
自発的なレビュー
Active Era からの回答
Hi Ben, thank you for your feedback. This is certainly not the experience we strive for. I can see we are in discussion via email and will continue to work towards a resolution.
Alles super gelaufen
Alles super gelaufen. Sehr guter after sales Service. Nur zu empfehlen. Reaktion war sehr schnell.
2025年7月16日
自発的なレビュー
Resolved my issue promptly
Just ordered. There was an issue at checkout that they solved immediately
2025年7月14日
自発的なレビュー
Unfassbar schneller und herausragender Support.
Unfassbar schneller (E-Mail) Support.
Wirkliches Bemühen um eine Problemlösung,
selbstständiges Angebot zu kostenloser Ersatzlieferung. Als sich herausstellte, dass Ersatzprodukt nicht geliefert werden kann, Kaufpreiserstattung innerhalb eines Tages.
Einfach großartig!
2025年7月9日
自発的なレビュー
Active Era からの回答
Hi Christiano, I can see we have replied to your query on the same day. Can you please check all inboxes, including junk and spam.
All the trouble of lost item is sorted
All the trouble of lost item is sorted, replacement is received
2025年6月23日
Problemi col materasso risolti…
Ho avuto problemi col materasso gonfiabile e dopo aver contattato l' assistenza clienti mi hanno prontamente proposto il rimborso, o il cambio che ho accettato. Dopo pochi giorni ho ricevuto a casa un nuovo materasso.
Azienda seria, personale qualificato.
2025年6月9日
自発的なレビュー
Our king airbed developed a fault…
Our king airbed developed a fault started to leak air.
I contacted the customer services, they were very prompt have replaced the airbed under the warranty policy.
Five star customer service from Grace.
2025年6月2日
Active Era からの回答
Thank you for your feedback! We’re glad Grace was able to assist you promptly and that your airbed was replaced under warranty. We appreciate your kind words and your five-star rating!
Active Era からの回答
Thank you for your feedback! We're glad to hear you found it easy to set up, sturdy, and comfortable. Enjoy!
Great Customer Service
After our airbed developed a fault and started to leak air
I contacted the customer services and without any fuss they have replaced the airbed under the warranty policy
Five star customer service from Eklis ⭐️
2025年6月4日
自発的なレビュー
Active Era からの回答
Thank you for your great feedback! We're so pleased to hear Eklis was able to assist you promptly and efficiently. It's wonderful to know your issue was resolved without any fuss—five-star service is what we aim for!
Perfetti perfetti
2025年6月4日
自発的なレビュー
Active Era からの回答
Grazie mille! Felice che tutto sia stato perfetto!
Superb customer survive when I…
Superb customer survive when I registered a problem
no hassle
They replaced the item
Very impressed
2025年5月27日
自発的なレビュー
Active Era からの回答
Thank you so much for your kind words! We're delighted to hear you had a positive experience with our customer service. We're always here to help and glad we could resolve the issue quickly and without hassle. Your satisfaction means a lot to us!
Active Era からの回答
Thank you so much for your recommendation! We’re glad you’re happy with our fast service.
Ordered an airbed,it ripped on topside…
Ordered an airbed,it ripped on topside so couldn't be fixed, they sent a replacement, upon first use the pump motor broke, to their credit they said they were going to refund me full amount as its happened twice now! Said refund would take 3/5 days but a week later I've still not had refund!! Contacted them again but heard nothing other than generic message reply!!
2025年5月16日
自発的なレビュー
Customer Service is excellent
Customer Service is excellent. Our airbed was faulty and they responded promptly and replaced it 😀
2025年5月22日
自発的なレビュー
Active Era からの回答
Thank you for your feedback! We’re sorry for the issue with your airbed but glad we could respond promptly and replace it. Your satisfaction is very important to us!
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