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Placed an order at the beginning of March, I chased this after a few weeks and was told âsorry for the delay, itâs now back in stockâ I still havenât received the order and no contact back whatsoever.... ãã£ãšèŠã
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Absolutely terrible from beginning to end. They took my money, didnât deliver the item I'd paid for, agreed to a refund but then havenât delivered that either. Still waiting for my money back nearly a... ãã£ãšèŠã
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Absolutely shocking company! 2 months after ordering Iâm still waiting for my order or a refund. Contacted multiple times, very slow response times, if they even respond at all. Keep getting fobbed of... ãã£ãšèŠã
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Ordered on 14/04/26 it's now the 30/04/26 and still no order has arrived! Emailed numerous times to see where my blanks were no dispatch email so clearly hasn't left yet also no tracking number to tra... ãã£ãšèŠã
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Activewear distribute branded products at the lowest prices and operate from our distribution centre based in the heart of England.
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Delivery was so late it was a complete joke. Now, having returned the item for a refund, no communication or response at all after nearly 4 weeks. Avoid this company at all costs. I shall be taking legal action.
Activewear Group ããã®åç
Weâre very sorry to hear about your experience and understand your frustration regarding both the delivery delay and the lack of communication surrounding your refund.
This is certainly not the standard of service we aim to provide, and we sincerely apologise for the inconvenience and disappointment caused. We take comments like yours seriously and are currently reviewing this matter with our customer service and returns teams to understand what went wrong.
Please get in touch with us with your order reference beginning with âSâ so we can look into this further and work to get this resolved for you as quickly as possible.
We appreciate you bringing this to our attention and regret that your experience has left you feeling this way.
I wish Iâd seen the reviews prior to ordering. Absolutely shocking customer service, given plenty of opportunities to make it right and communicate with me. Initially had responses but the order was massively delayed despite paying for next day delivery and the item showing as in stock on their website. It was not. I had to source blanks elsewhere and they still have my money.l and are saying to cancel (which I tried to do when it transpired they didnât have the stock) would in fact cost me - who doesnât matchup to their T&Cs as the product had not been dispatched by that point by their own admission. Frustrating and out of pocket taking up a lot of my time. Do not order from here.
Activewear Group ããã®åç
Weâre very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide, especially when you trusted us with an urgent order and paid for next day delivery.
We sincerely apologise for the delays, the lack of clear communication, and the inconvenience this has caused you. We appreciate you giving us multiple opportunities to resolve the situation, and we regret that we did not meet your expectations.
We would like the opportunity to review this properly and work towards a fair resolution for you, including investigating the cancellation and refund concerns youâve raised in relation to our terms and dispatch process.
Please contact us directly with your order details at enquiries@activeweargroup.com so a senior member of our team can personally look into this matter as a priority.
Thank you for your feedback, itâs incredibly important and helps us improve both our service and communication moving forward.
Wish I had read the reviews before placing an order, as sadly my experience has been very similar to others it seems. My order took weeks to be delivered, despite being for 3 standard (non-customised) items and paying £10 in postage. When the order eventually did turn up, one item was missing.
I have tried contacting activewear multiple times to arrange return of the two I did receive (no longer needed after the delay) and to get a refund for one the I never recieved.
All comms have been ignored, and now when trying to email the address on their website it is just saying failed to send.
I would avoid at all costs and not use this site!
Activewear Group ããã®åç
Thank you for taking the time to share your feedback, and we are very sorry to hear about your experience with your order and the communication difficulties you encountered.
We completely understand your frustration, particularly regarding the delivery delay, the missing item, and the lack of response when trying to resolve the matter. This is not the standard of service we aim to provide.
The operational issues that affected some orders and response times have now been fully resolved, and our systems and communication channels are working normally again. We are currently working hard to resolve any outstanding cases as quickly as possible.
Please contact our customer service team directly with your order details so we can urgently investigate this for you, arrange the appropriate refund, and resolve the missing item issue without further delay.
As a gesture of goodwill and apology for the inconvenience caused, we would also like to offer you a 10% discount on your next order with us.
We sincerely apologise again and appreciate the opportunity to put this right.
My first time ordering from this vendor. the next day I received an email: "Good news! Your order has been reviewed and released!" No updates after. Sent an email asking for tracking information/ETA delivery. Nothing. Contacted my bank. Refund is processed.
What a terrible way to conduct business! Never again. I should have come here first.
Activewear Group ããã®åç
Weâre very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide at Activewear Group.
It appears there was a breakdown in communication regarding your order and tracking updates, and we sincerely apologise for the inconvenience caused. We appreciate you bringing this to our attention, as feedback like this helps us improve both our response times and customer support processes.
Although your refund has now been processed, weâd still welcome the opportunity to look into what happened internally. Please feel free to contact us directly with your order details so we can investigate this further.
Again, we apologise for the disappointment caused and appreciate your feedback.
Iâve been waiting weeks for my order. No response and no delivery. AVOID!!!
Activewear Group ããã®åç
Weâre really sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide.
Please send us an email with your order number so that we can investigate this for you as a priority and work towards resolving it as quickly as possible.
Thank you for bringing this to our attention.
Absolutely shocking. I pitches 9 items from this company. At first they seemed very helpful (when talking money ). Then after 3 weeks I was still missing an item I returned one for a larger size and asked the kissing item be refunded as I had to source elsewhere..
I was assured they had the required size I paid over £10.00 delivery. I was never sent the exchange and no refund for the missing item.
I am out of pocket around £35.
They have ruin the theme for my friends hen do and caused so much stress. It is not to late to source matching items elsewhwte.
They have now taken to ignoring my emails!!.
This has been going on since Feb 2026
Activewear Group ããã®åç
Weâre very sorry to read about your experience and understand how disappointing and stressful this must have been, especially for such an important occasion.
We have located your order and are currently reviewing the issues raised regarding the missing item, exchange and refund. We sincerely apologise for the delays in communication and for the frustration caused.
An update on this unscrupulous bunch of scammers.
In addition to Trading Standards and the National Fraud Office I have now notified NatWest Bank in case any more decent customers are faced with an impasse when trying to recover monies; their own Fraud Division will "Red Flag" any of the Activewear Group transactions in such cases - they also work closely with Lloyd's Bank. Unfortunately, where a Credit Card has been used the customer is covered under Section 75 Consumer Right Act 2015 only if the transaction is more than £100. Let us hope that these crooks are soon forced out of business.
Activewear Group ããã®åç
Weâre sorry to read this and strongly dispute the claims being made. Activewear Group does not scam customers, and we take both customer service and consumer rights extremely seriously.
We always encourage any customer experiencing an issue with an order, refund, or delivery to contact us directly so we can investigate and work toward a resolution. We cooperate fully with banks, payment providers, and relevant authorities whenever required.
Unfortunately, public accusations of fraud and criminal behaviour are inaccurate and unhelpful, particularly while matters are still being reviewed. If you would like us to revisit your case, please contact our support team directly with your order details and we will be happy to assist further.
Ordered 4 shirts, 2 weeks later, no item or tracking. The company has no contact number. I have emailed them 5 times, sent them messages on their Facebook page, and their online system ignores everything. Stay well clear. Had to claim my money back via Amex.
Activewear Group ããã®åç
Weâre sorry to hear about your experience and understand how frustrating delays and lack of communication can be.
We do aim to respond to all customer enquiries as quickly as possible, but during particularly busy periods response times can unfortunately be longer than usual. We also apologise if tracking information was delayed or not received as expected.
Weâre glad your payment provider was able to assist, though we would have welcomed the opportunity to resolve this directly for you first. If you would still like us to investigate what happened with your order, please send us your order details via email or direct message and weâll look into it for you.
Do not buy from this company. They took my money and never sent the goods, refused a refund. Got a charge back from my bank.
Activewear Group ããã®åç
Weâre sorry to hear you were unhappy with your experience.
We do not intentionally withhold orders or refuse legitimate refunds, and we regret that this situation resulted in a chargeback through your bank. Delays and stock issues can occasionally occur, but we understand how disappointing this can be when communication does not meet expectations.
If you would still like us to review the matter further, please contact us directly with your order details and we will be happy to investigate.
Ordered over 4 weeks ago, £160 order. Nothing. No communication to say it's delayed, contacted numerous times, no replies!
Have ordered twice previously a couple of years ago and there were no problems at all, hence why we used them again! Wouldn't mind the wait if they actually responded and explained why there is a delay. No response is a worry.
After reading the reviews, seems like it's a common theme, no items and no communication or responses.
Edit: 27/4/26 - Received Items. Pleased with the clothing. Just a shame it took so long to arrive. If they had emailed or responded explaining the situation, It wouldn't have been so bad.
Order with caution
Activewear Group ããã®åç
Thank you for taking the time to update your review, and weâre pleased to hear you were happy with the quality of the clothing once your order arrived.
That said, we sincerely apologise for the delay and, more importantly, for the lack of communication throughout the process. We completely understand how frustrating and concerning this would have been, especially after previously having positive experiences with us.
Your feedback is fair, and we recognise that clearer updates and timely responses could have significantly improved your experience while you were waiting for your order. We are actively reviewing our customer service and communication processes to ensure customers are kept informed at every stage moving forward.
We truly appreciate your continued support and the opportunity to put things right. Thank you again for your honest feedback.
My experience is exactly the same as everyone else, simply the same old story. Place order, don't hear anything. Chase them up, still nothing. Chase again, get lies about stock issues. Cancel and get ignored. Send more emails, still get ignored. Still don't receive refund, have to go through bank.
This "company" is an absolute joke. A complete and utter disgrace. Do not order anything whatsoever from them. You'll go through exactly the same headache as everyone else. 47/48 reviews for Activewear were 1 star in March. At time of writing this, 26/26 are 1 star for April.....says it all.
Activewear Group ããã®åç
Weâre very sorry to read your feedback and sincerely apologise for the frustration and disappointment caused by your experience.
We understand your concerns regarding the delays, communication issues, and refund process, and we regret that we did not provide the level of service you expected from us. Customer satisfaction is extremely important to us, and we appreciate all feedback as it helps us identify where improvements are needed.
We would welcome the opportunity to investigate this matter further and work towards a resolution. Please contact our customer service team directly with your order reference so we can review your case and assist you as quickly as possible.
We apologise again for the inconvenience caused and appreciate you taking the time to share your experience.
On April 1st 2026 I paid for an order of two fleeces. Order # S373490. In spite of contacting them on three seperate occasions since then, for any updates, especially delivery updates, I haven't received a single reply. Their Customer service just doesn't exist. I live about two miles from their company headquarters so not exactly a delivery problem for them and more fool me I paid extra for a rapid delivery as the fleeces were to be a present.
I have obviously been scammed. How do I get a refund, I don't know but I won't give up until I get my money back from these con artists.
Activewear Group ããã®åç
We are genuinely sorry to read about your experience and completely understand your frustration, particularly given the lack of communication youâve received regarding your order.
We appreciate you providing your order reference, and we would like to reassure you that your concerns are being taken seriously. We sincerely apologise that your order did not arrive within the expected timeframe, especially as the items were intended as gifts and you had paid for an upgraded delivery service.
Please contact our customer service team directly quoting your order number so we can urgently review the status of your order and work towards a resolution for you as quickly as possible.
We regret that your experience has left you feeling this way and appreciate you bringing this matter to our attention.
Purchased an item in February and still not received. Several emails sent to customer services; only one reply advising me they had a stock issue.
Subsequent emails sent and still no reply. I will now be raising a payment dispute with my bank.
Poor. Do not use this company.
Activewear Group ããã®åç
Weâre very sorry to hear about your experience and sincerely apologise for the delay and lack of communication youâve encountered.
We completely understand your frustration, especially after waiting since February and not receiving the level of support or updates you should have expected from us. While stock issues can occasionally arise, we recognise that this should have been communicated more clearly and followed up properly by our customer service team.
This is not the standard of service we aim to provide, and we regret the inconvenience and concern this situation has caused you.
Please contact us directly with your order details at enquiries@activeweargroup.com, and we will ensure a senior member of the team reviews your case as a priority to work towards a resolution as quickly as possible.
Thank you for your feedback, we take comments like this seriously and are actively working to improve both our response times and customer communication.
iam totally disgusted with Active wear my wife purchased a tunic from yous on the 28/3/2026 for the sum of£17.99 &she has not Recived it yet the funds have been taken out of her account *her item has still not been delivered so iam telling everybody to avoid this company I have also left alot of messages for Emily jayne &she has still not replied to my telephone messages I gave you a 1star rating for this reason.
DO NOT ORDER FROM THIS COMPANY.
Waiting over two months for a product that never turned up. Contacted 'customer services' multiple times, mostly to be ignored. The item was marked as shipped when I complained, yet when I queried this was told they were still waiting for stock. Eventually had to submit a refund claim via PayPal and hopefully get my money back.
Shockingly bad. 8 weeks for trousers that they said were âin stockâ.
Turns out they werenât and so the wait beginsâŠ
Non existent comms, then excuses. This feels like a scam. Absolutely avoid!
I have still not received my item which was ordered 6 weeks ago!!! No customer service apart from if I cancel they will charge me 20%. DO NOT ORDER FROM THIS COMPANY
There more chance of the straight of Hormuz opening than receiving your order. Spent £50 on my order and had nothing .
Utterly disgusted with this company!! Placed an order in January, didn't receive any communication so I got in touch with them. I was told my items were out of stock, but not to worry they were back in stock with the supplier, and I should receive them soon. After much back and forth I was told last month they would refund me in 3-5 days. The refund never got issued and so far they have ignored my attempts to get on touch about this. Would avoid at all costs. Not to be trusted.
Activewear Group ããã®åç
Thank you for your feedback, and we are very sorry to hear about your experience and the frustration this situation has caused.
We completely understand your disappointment regarding the delays, stock issues, and the lack of communication surrounding your refund request. This is not the level of service we aim to provide to our customers.
The issues that previously affected some orders and response times have now been resolved, and we are actively working through any outstanding cases to ensure they are dealt with as quickly as possible.
Please contact our customer service team directly with your order reference number so we can urgently investigate your case, confirm the status of your refund, and work towards resolving this matter for you promptly.
As a gesture of goodwill and apology for the inconvenience caused, we would also like to offer you a 10% discount on a future order with us.
We sincerely apologise again and appreciate the opportunity to put this right.
Terrible dont use.
30 days plus waiting on items
Wont refund unless I take
20% deduction to order.
Numerous emails asking for refund.
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