Activewear Group レビュー 2,109

AVOID!! I can not stress this enough.. ordered some items was told 3-4 days delivery this was weeks ago. Still no items received. Emails sporadic and full of annual leave excuses like other reviews here. I asked for order to be cancelled as it was still not showing as despatched. They declined saying they items are picked and packed etc, which is absolutely rubbish. As no email has been received for despatch yet.
Save yourself the headache and go elsewhere.
I used this company a while ago, had the same issues but thought it was a genuine problem, so gave them another chance. That was a mistake.
I will NEVER shop with them again. I will contact the bank now as they are literally thieves!!!!

ZERO - the Owner has huge debts. Business has some dodgy refinancing in place since about January 2026. Looks like all Orders are rarely delivered to paying Customers. Looks like a CON... bit unfortunate that the Business Owner lives just a stone's throw from where I actually grew up. Been fobbed off with the same 'it went out of stock' line, then reassured it's on its way to them, then nothing again for more than another week. Written off the spend. IT'S A FAILED BUSINESS WITH HUGE DEBTS AND IF IT KEEPS 20% OF ALL INCOME FROM SALES IT DOESN'T FULFILL, THAT'S A NICE LITTLE ANNUAL EARNER FOR KERRY THE OWNER.... TRADING STANDARDS ON THEIR WAY

Have used this company in the past, had some hiviz clothing,they were quite good that time, so ordered again but this time very poor, have been trying to get a reply to my emails since about 7 days from my order date, as I've not received any items yet, this is nearly at a month since ordering, I've asked for updates and a cancellation of the order, not had a reply to anything, I've now contacted my bank for help on this, will definitely NOT be ordering again from these

Terrible company to work with, totally unhelpful and lacking compassion, I wish I had also read the reviews before dealing with them.
I ordered a top on 18.02.26 for my Granddaughters birthday on 28.02.26. Paid for a 3-5 day postage.
Obviously it didn't turn up on time! I sent several emails, they were no help, I was offered 10% on my next order (like I was ever going to use them again!)
I said I would like to cancel the order but was told it would cost me 20% restocking fee!!
It eventually turned up on 4th March. Luckily my granddaughter loves it, as I was not looking forward to the returns process!!

Doesn't deserve the one star.. order placed over a month ago and still nowhere near being despatched. I requested a refund and was advised it would be subject to a 20% handling charge !!
Like others, wish I'd read the reviews prior to ordering.
AVOID AT ALL COSTS
**UPDATE** ORDERED 13TH FEB - STILL NO SIGN OF ORDER 2 MONTH LATER**

I would repeat what has been said on here, someone did reply and said if I cancel my order because it's been picked it will be a 20% charge on the order. I'm going to go to my bank for a dispute, but seems a mess and a long wait for something I'd win. Very weird company I don't know how they can trade.

I put one star because you can't leave 0!! Wow, avoid this lot. I've been waiting 2 weeks for my order, no communication, no replies to emails, it's a scam not a service. I can't get my money back!!

SCAM

Save your money, don’t deliver and don’t refund.
Will have to charge back through bank

Absolute disgusting shit show of a company why the hell are they still been allowed to trade and rip people of,do not order from them you have been warned.

Disgusting been conned should have read reviews £43 down the drain

Appalling service. Rip off company. Take your money and don't deliver. Item over a month late. No communication until after three weeks. Would not allow cancellation or refund. Still no item or communication when asked for clarity of delivery date.

Shocking company took payment and no response from company.

Clearly a corrupt company , ive reported the thieving bastards.

Will never go anywhere what for my supplies, and I never experience anything but top class service! Great quality items and always a pleasure to order from. Great website and so easy to use! 5* company!

Still waiting for my goods to arrived after numerous emails sent and little response and after paying for speedy delivery, even requested a refund, but offered me 10% off my next order! Wish I’d read these review first before using them.

Not received order and no reply from them from numerous emails. Terrible service

Wish I had read the reviews before ordering from this company, everything that has been said by others is true,avoid at all cost,still being fobbed off by excuses that order not in stock,emails I sent ignored ,email from Emily after my constant emails to apologise and that my order on its way,still waiting

Like every one eles the same line waiting on work boots that never came sent a few emails have to bring in credit card company we all get a bit to complacent on line check reviews if you are using a new website just a con artist

I hate to be the one who says 'if I could leave 0 stars I would', however the service is shocking. The wait times are insane. We have been fobbed off constantly. They are very quick to contact you when you create an account, but as soon as you place an order...NOTHING. We have been waiting 2-3 weeks for 1 item. Everytime we request info on the order, we are told 'it's a supply issue'. AVOID AVOID AVOID. Shocking company!

Like so many people here, I wish I had read the reviews before placing my order for £247 and a subsequent order for £13.99.
I contacted them after a week of placing my orders to find out the delivery status and Emily-Jane, Customer Services Manage, said I should have received an email to say the items had gone out of stock (blaming their systems..) but the good news was they had become available again and were on the way to Activewear, who are only a ‘middleman’.
This was rubbish because 5 days after that (after more prompting from me) they admitted the items were discontinued, so how could they have been on their way to them?
I chose to receive a refund which they said would take 5 days to process. I contacted them after 10 days to find out what was going on. They didn’t reply but refunded the smaller amount of £13.99.
Eventually Emily-Jane contacted me 6 days ago to say she needed authorisation from her manager to approve refunds over £200. I know, it’s laughable isn’t it!
I have been sending regular emails ever since but it’s all gone very quiet.
If you look on their social media, they don’t enable any comments, interestingly.
I will be putting in a formal complaint when it hits 30 days this weekend since initial order and following it up via Citizens Advice and probably Resolver.
I’m also going to report it to my banks fraud team.
This company are nothing but scammers, continuing to take people’s money on items they don’t even stock. From looking at the comments, this has been going on for a long time, it’s not a blip. They are just a middleman. Big lesson learnt.

I am very disappointed with my experience. I placed an order and paid for a service (1-3 working day delivery) that I still have not received. What has made this even worse is the complete lack of communication from the company. I replay a week after the order should have replied telling me that the items were out of stock with their supplier and that i should have received an e-mail but there was an issue with their system so i didnt receive it
I emailed multiple times, to Emily-Jayne the "customer service manager" asking for an update, especially since the delay was caused by an issue on their own system — yet every message has been ignored. It’s incredibly frustrating to be left without the product I paid for and without any response or support.
After going through this, I now understand why the company has such a low Trustpilot rating. If this is the level of service i have received from their "Customer Service Manager" i can only imagine how bad the rest of the team is. Unfortunately, my experience has been no different, and I feel compelled to add to that rating so others are aware of the ongoing issues.
I would strongly advise caution before placing an order.