Like the way it shows the total cost instead of daily rate only and can be confusing when you are in a hurry. Didn’t want the hassle of shuttle out of airport, and could pick up in terminal without... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I found this site very easy to navigate and inclusions were clearly spelled out - e.g unlimited kms or otherwise, extra named driver, standard insurance plus daily cost for full insurance cover which... もっと見る
企業が回答しました
Presentation of vehicles was great. Choosing one to suit my needs was made easy by the number of vehicles available. Securing the vehicle was completed very quickly - pads of paperwork no longer the... もっと見る
企業が回答しました
So far so good. I’ll reserve judgement until I get car Just tried to cancel as friends are picking me up and discovered that there no cancelation refund. I thought I read that you could cancel b... もっと見る
企業が回答しました
企業情報
当該企業による記述
Search & compare all the car rental brands under one roof. Find the vehicle to suit your needs, then place an easy online booking at a great low price!
当該企業による記述
- Famous Brands & Local Suppliers
- Our website gives you a great range of rental companies who operate from both on-airport and off-airport (usually providing a shuttle service) depots.
- Toll Free 24/7 Customer Service
- Our team of car rental experts are available to take your calls and answer your questions around the clock, 24 hours a day, 7 days a week.
- Helped with over 3 million bookings
- Our business and leisure customers have trusted us with over 3 million rental car bookings. We have systems and proven experience to ensure your car rental goes as smoothly as possible.
連絡先
Auckland, ニュージーランド
- drive@airportrentals.com
- airportrentals.com.au
4.6
優良
8569件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
seamless system
2026年4月11日
AirportRentals.com.au からの回答
Hi Terry,
Thank you for your kind words! We're thrilled to hear that you found it easy using our website. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^David
AirportRentals.com.au からの回答
Hi Julie,
Thank you for your kind words! We're thrilled to hear that you found our website straightforward to use. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Quick and easy great price!
2026年4月9日
AirportRentals.com.au からの回答
Hi Ryszard,
Thank you for your kind words! We're thrilled to hear that you found it easy to book with us and enjoyed our competitive pricing. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
DO NOT USE Airport Rentals.
They are just a booking platform who took a $95 deposit which the car company we rented from (East Coast Rentals), said that they had never received from Airport Rentals.
We paid Airport rentals for insurance but were then charged more by East Coast Rentals who said Airport Rentals never honour the insurance. We had to buy further insurance from East Coast as the insurance we bought through Airport Rentals was worthless.
East coast said Airport Rentals is an overseas firm that they had never been able to collect from.
I should have just gone straight to a local company like Budget, East Coast Rentals or Hertz and skipped Airport Rentals. My mistake, one I will never make again.
2026年4月3日
自発的なレビュー
AirportRentals.com.au からの回答
Hi Allison,
Thank you for your review. We’re sorry to hear about your experience, however we have not received any booking details from you and are therefore unable to locate or verify this reservation in our system.
We would also like to clarify that we are not an overseas company. We are a New Zealand-based business with offices in multiple locations, and we have been working in partnership with East Coast Car Rentals for over a decade. We will be following up internally to understand why incorrect information may have been communicated to you.
In relation to insurance, our website & confirmation emails clearly outline that the protection purchased is provided by a third-party insurer (RentalCover). This policy is designed to refund your excess in the event of damage, and customers are not required to purchase additional protection offered by the rental provider. However, rental companies may still offer their own cover at the counter as an optional extra.
We would appreciate the opportunity to review this further. Please provide your booking reference starting with an IM or the name the reservation was made under so we can investigate and assist you directly.
Thanks
Tanya
Site is easy to use
Site is easy to use, would recommend fuller description of type of vehicle being hired eg air conditioning etc
2026年4月4日
AirportRentals.com.au からの回答
Hi Sydney,
Thank you for your kind words! We're thrilled to hear that you found it easy navigating our website. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
David
Simple quick
2026年4月3日
AirportRentals.com.au からの回答
Hi Bruce,
Thank you for your kind words! We're thrilled to hear that your experience was simple and quick. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
Sophia
AirportRentals.com.au からの回答
Hi Julie,
Thank you for your kind words! We're thrilled to hear that you found the online process easy and affordable. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Chloe
Very courteous and helpful consultant…
Very courteous and helpful consultant on the phone. Very efficient service
2026年1月4日
AirportRentals.com.au からの回答
Hi Evan,
Thank you for your kind words! We're thrilled to hear that you received excellent customer service and communication from our team. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Nice and straightforward
Quick, easy and straightforward.
Selected the size of vehicle I required, looked at the choices and booked once I'd made my selection.
2026年3月31日
AirportRentals.com.au からの回答
Hi There,
Thank you for your kind words! We're thrilled to hear that you found booking with us quick and straightforward. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Kayla
Easy to book services I require
2026年4月1日
AirportRentals.com.au からの回答
Hi There,
Thank you for your kind words! We're thrilled to hear that you found booking with us easy to navigate. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
Kayla
AirportRentals.com.au からの回答
Hi David,
Thank you for your kind words! We're thrilled to hear that you found it easy and efficient booking with us. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Kayla
Thank you
Updating my review.
I initially experienced a few issues, but Manager Shin Woo stepped in and resolved everything quickly, professionally, and with genuine care. The level of dedication and follow-through was truly outstanding.
I can honestly say this is one of the best customer service experiences I’ve ever had. Really impressed and very grateful for the support.
2026年3月31日
自発的なレビュー
AirportRentals.com.au からの回答
Dear Jack,
Thank you for sharing your feedback. We’re sorry for the frustration this experience caused and appreciate the opportunity to clarify.
After reviewing your case, we’ve identified that the price difference was related to an after-hours service fee. This fee is applied based on the selected pick-up and drop-off times once a vehicle is chosen, and applies when collections or returns fall outside standard operating hours at airport locations.
We agree that these fees should be clearly visible upfront. As this may not have been sufficiently clear during the initial search stage, we understand how this could be confusing when comparing prices. We’re currently reviewing how this information is displayed to improve transparency for our customers.
Thank you again for bringing this to our attention. Our team will be reaching out to you directly shortly to help resolve your concerns.
Kind regards,
Shin
simple and easy
2026年3月30日
AirportRentals.com.au からの回答
Hi There,
Thank you for your kind words! We're thrilled to hear that you found it easy booking with us. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^David
AirportRentals.com.au からの回答
Hi Kevin,
Thank you for your kind words! We're thrilled to hear that you found it easy to make your booking with us and enjoyed our competitive pricing. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
This is the first time I've used this…
This is the first time I've used this and it was easy and understandable to book a car
2026年3月29日
AirportRentals.com.au からの回答
Hi Mark 😊
Thank you for your kind words! We're thrilled to hear your first booking experience was easy and straightforward. We strive to make the process as simple as possible, and your feedback is greatly appreciated.
Kind regards,
^Sophia
VERY EASY COMPANY TO DEAL WITH
Easy to cancel our booking with Kathrina’s assistance and make a new one that is a vehicle more suited to us
2026年3月28日
AirportRentals.com.au からの回答
Hi Michael,
Thank you for your kind words! We’re thrilled to hear that you found our team very helpful and that changing your booking was a straightforward process. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^David
Very helpful and assisted to secure the…
Very helpful and assisted to secure the best quote for our vehicle type
2026年3月28日
AirportRentals.com.au からの回答
Hi David,
Thank you for your kind words! We’re thrilled to hear that you found our team very helpful and that we were able to assist you in securing the best quote for your vehicle type. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Sophia
AirportRentals.com.au からの回答
Hi Kristina,
Thank you for your great review! We’re thrilled to hear you found the process quick and easy and were happy with the price. We really appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
^Sophia
AirportRentals.com.au からの回答
Hi Leighann,
Thank you for your kind words! We're thrilled to hear that you found booking with us so straightforward and that you were so pleased with the range of vehicles available. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
EasyEverything worked and I got what I…
Everything worked and I got what I wanted without fuss
2026年3月26日
AirportRentals.com.au からの回答
Hi Stephen,
Thank you for your kind words! We're thrilled to hear that you found it easy booking with us and that everything you wanted was accommodated for. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^David
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