Like the way it shows the total cost instead of daily rate only and can be confusing when you are in a hurry. Didn’t want the hassle of shuttle out of airport, and could pick up in terminal without... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I found this site very easy to navigate and inclusions were clearly spelled out - e.g unlimited kms or otherwise, extra named driver, standard insurance plus daily cost for full insurance cover which... もっと見る
企業が回答しました
Presentation of vehicles was great. Choosing one to suit my needs was made easy by the number of vehicles available. Securing the vehicle was completed very quickly - pads of paperwork no longer the... もっと見る
企業が回答しました
So far so good. I’ll reserve judgement until I get car Just tried to cancel as friends are picking me up and discovered that there no cancelation refund. I thought I read that you could cancel b... もっと見る
企業が回答しました
企業情報
当該企業による記述
Search & compare all the car rental brands under one roof. Find the vehicle to suit your needs, then place an easy online booking at a great low price!
当該企業による記述
- Famous Brands & Local Suppliers
- Our website gives you a great range of rental companies who operate from both on-airport and off-airport (usually providing a shuttle service) depots.
- Toll Free 24/7 Customer Service
- Our team of car rental experts are available to take your calls and answer your questions around the clock, 24 hours a day, 7 days a week.
- Helped with over 3 million bookings
- Our business and leisure customers have trusted us with over 3 million rental car bookings. We have systems and proven experience to ensure your car rental goes as smoothly as possible.
連絡先
Auckland, ニュージーランド
- drive@airportrentals.com
- airportrentals.com.au
4.6
優良
8569件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Quick n easy
2026年3月24日
AirportRentals.com.au からの回答
Hi David,
Thank you for your kind words! We're thrilled to hear that you found it quick and easy booking with us. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^David
Disappointing Experience and Inconsistent Service
Our experience was disappointing overall — although the booking was made for a Toyota RAV4 AWD or similar, the rental process involved multiple vehicle changes, including older models, which resulted in unnecessary inconvenience and disruption during the trip, with one vehicle also developing a fault after a short period of use; while we understand the use of “or similar” classifications within the industry, the level of consistency, reliability, and overall service delivery did not meet reasonable expectations. Notably, the explanation provided in direct correspondence differed from the response given publicly, which further highlights a lack of clarity and consistency in how the situation has been addressed. Overall, the response was overly focused on policy rather than acknowledging the practical impact on the customer experience.
2026年3月14日
自発的なレビュー
AirportRentals.com.au からの回答
Dear TC,
Thank you for your feedback. We’re sorry to hear about your experience, as we understand how frustrating multiple vehicle changes and reliability issues can be during a trip.
From what you’ve described, the concerns relate to the vehicle provided and the service delivered by the rental company. As a booking platform, we facilitate reservations, while vehicle allocation, condition, and on-the-ground service are managed directly by the rental provider.
That said, we’d still like to look into this for you with the rental provider. Could you please provide your booking reference number (starting with IM) so we can investigate further?
Kind regards,
Shin
AirportRentals.com.au からの回答
Hi Alen,
Thank you for your kind words! We're thrilled to hear that you were pleased with the ease of booking with us, and our competitive pricing. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
AirportRentals.com.au からの回答
Hi Brian,
Thank you for your kind words! We're thrilled to hear that you had no difficulty making your boking with us. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Easy to book and good deal
2026年3月23日
AirportRentals.com.au からの回答
Hi Prabin,
Thank you for your kind words! We're thrilled to hear that you were able to find the vehicle you needed at a great price and hard no difficulty making your booking. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
All very easy
2026年3月20日
AirportRentals.com.au からの回答
Hi Gabrielle,
Thank you for your kind words! We're thrilled to hear that you found it so simple to make your booking with us. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
A good way to find a range of car hire…
A good way to find a range of car hire company options then to select and book.
2026年3月22日
AirportRentals.com.au からの回答
Hi Don,
Thank you for your kind words! We're thrilled to hear that you enjoyed the choices we had available and found our booking process easy to navigate. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
AirportRentals.com.au からの回答
Hi Colin,
Thank you for your kind words! We're thrilled to hear that your received great communication and customer service from our team. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Easy and quick process
2026年3月22日
AirportRentals.com.au からの回答
Hi Ray,
Thank you for your kind words! We're thrilled to hear that you found it straight forward to make your booking with us. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Easy to use except for driver's details
2026年3月21日
AirportRentals.com.au からの回答
Hi Veronica,
Thank you for your kind words! We're thrilled to hear that you found the process easy to navigate. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^David
A simple, intuitive, easy-to-follow system
A system that is easy to understand and follow, plus helpful, knowledgeable,friendly staff made the process easy to follow from the point of initial enquiry to making a booking.
2026年3月20日
AirportRentals.com.au からの回答
Hi Geoff,
Thank you for your kind words! We're thrilled to hear that you found the process online easy to navigate. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Chloe
Easy online booking
2026年3月19日
AirportRentals.com.au からの回答
Hi Bruce,
Thank you for your kind words! We're thrilled to hear that you found it easy booking with us. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^David
Very easy to book and price included all costs up front
Very easy to book and price included total insurance coverage up front so no dripfeeding of costs
2026年3月18日
AirportRentals.com.au からの回答
Hi Kylie,
Thank you for your kind words! We're thrilled to hear that you found it easy booking with us and found the prices to be fair. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^David
AirportRentals.com.au からの回答
Hi Seung Soo,
Thank you for your kind words! We’re thrilled to hear you received great service from the team. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated. Kind regards, Alana
Easy process and website
2026年3月17日
AirportRentals.com.au からの回答
Hi Timothy,
Thank you for your kind words! We're thrilled to hear that you found it simple and straightforward to make your booking with us. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
The initial reservation was great
The initial reservation was great, it was just the link for the additional information that followed afterward. I kept entering my addition information (License #, Insurance information, etc.), and everything I entered kept disappearing. I am not sure if the system is actually accepting my entered information and hiding it, or if it is actually disappearing.
2026年3月16日
AirportRentals.com.au からの回答
Hi Clarissa,
Thank you for your feedback. It appears that you may have received an online check-in link directly from the rental provider. We’ll be reaching out to you directly to gather more information and assist where appropriate.
Kind regards,
Shin
AirportRentals.com.au からの回答
Hi Elias,
Thank you for your kind words! We're thrilled to hear that you found our prices to be affordable. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^David
Easy to view all of the various rental…
Easy to view all of the various rental companies, the vehicle sizes and prices, including what size and how many suitcases fit in the boot.
2026年3月15日
AirportRentals.com.au からの回答
Hi Connor,
Thank you for your kind words! We're thrilled to hear that you found it easy navigating our website to find the information you needed. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^David
Smooth transaction
It was very easy to book a rental car. I like the fact of paying a deposit and then the balance when we get there. A very smooth process, I highly recommend it
2026年3月15日
AirportRentals.com.au からの回答
Hi Reuben,
Thank you for your kind words! We're thrilled to hear that you found the booking process smooth and convenient, especially with the deposit and balance option. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
Sophia.
Don’t use airport rentals or the insurance company
Don’t buy insurance from airport rentals. You have to pay the full excess with full insurance cover.
This is not shown in the booking.
Book with the renter as they are cheaper in the end don’t book with airport rentals
2026年3月13日
自発的なレビュー
AirportRentals.com.au からの回答
Dear Warwick,
Thank you for your feedback.
During the booking process, once the vehicle is selected, the protection option from RentalCover is shown on the following page. This page advises the excess amount applied by the rental provider and explains that with RentalCover protection the excess can be refunded in the event of a valid claim, along with certain related fees and personal baggage. This protection is optional and customers can choose to proceed with or without adding it to their booking.
As RentalCover is an independent excess protection provider rather than the rental company itself, the standard excess from the rental provider still applies at the time of an incident. If the excess is charged, a claim can then be submitted directly with RentalCover for reimbursement in accordance with their terms and conditions. If protection is purchased, customers also receive a separate email from RentalCover after booking confirming the protection details and claim process.
While RentalCover protection pricing is dynamic, full excess reduction offered directly by rental providers at the counter is generally available at a higher daily rate.
Kind regards,
Shin
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