Like the way it shows the total cost instead of daily rate only and can be confusing when you are in a hurry. Didn’t want the hassle of shuttle out of airport, and could pick up in terminal without... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I found this site very easy to navigate and inclusions were clearly spelled out - e.g unlimited kms or otherwise, extra named driver, standard insurance plus daily cost for full insurance cover which... もっと見る
企業が回答しました
Presentation of vehicles was great. Choosing one to suit my needs was made easy by the number of vehicles available. Securing the vehicle was completed very quickly - pads of paperwork no longer the... もっと見る
企業が回答しました
Wow! Very easy to use, comprehensive search results, easy to filter and sort. Found the best deal very, very easily! Fantastic work on a great website. A+++ I've got to say, so many websites out... もっと見る
企業が回答しました
企業情報
当該企業による記述
Search & compare all the car rental brands under one roof. Find the vehicle to suit your needs, then place an easy online booking at a great low price!
当該企業による記述
- Famous Brands & Local Suppliers
- Our website gives you a great range of rental companies who operate from both on-airport and off-airport (usually providing a shuttle service) depots.
- Toll Free 24/7 Customer Service
- Our team of car rental experts are available to take your calls and answer your questions around the clock, 24 hours a day, 7 days a week.
- Helped with over 3 million bookings
- Our business and leisure customers have trusted us with over 3 million rental car bookings. We have systems and proven experience to ensure your car rental goes as smoothly as possible.
連絡先
Auckland, ニュージーランド
- drive@airportrentals.com
- airportrentals.com.au
4.6
優良
8572件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Easy to view all of the various rental…
Easy to view all of the various rental companies, the vehicle sizes and prices, including what size and how many suitcases fit in the boot.
2026年3月15日
AirportRentals.com.au からの回答
Hi Connor,
Thank you for your kind words! We're thrilled to hear that you found it easy navigating our website to find the information you needed. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^David
Smooth transaction
It was very easy to book a rental car. I like the fact of paying a deposit and then the balance when we get there. A very smooth process, I highly recommend it
2026年3月15日
AirportRentals.com.au からの回答
Hi Reuben,
Thank you for your kind words! We're thrilled to hear that you found the booking process smooth and convenient, especially with the deposit and balance option. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
Sophia.
Don’t use airport rentals or the insurance company
Don’t buy insurance from airport rentals. You have to pay the full excess with full insurance cover.
This is not shown in the booking.
Book with the renter as they are cheaper in the end don’t book with airport rentals
2026年3月13日
自発的なレビュー
AirportRentals.com.au からの回答
Dear Warwick,
Thank you for your feedback.
During the booking process, once the vehicle is selected, the protection option from RentalCover is shown on the following page. This page advises the excess amount applied by the rental provider and explains that with RentalCover protection the excess can be refunded in the event of a valid claim, along with certain related fees and personal baggage. This protection is optional and customers can choose to proceed with or without adding it to their booking.
As RentalCover is an independent excess protection provider rather than the rental company itself, the standard excess from the rental provider still applies at the time of an incident. If the excess is charged, a claim can then be submitted directly with RentalCover for reimbursement in accordance with their terms and conditions. If protection is purchased, customers also receive a separate email from RentalCover after booking confirming the protection details and claim process.
While RentalCover protection pricing is dynamic, full excess reduction offered directly by rental providers at the counter is generally available at a higher daily rate.
Kind regards,
Shin
Easy system?
2026年3月13日
AirportRentals.com.au からの回答
Hi Francis,
Thank you for your kind words! We're thrilled to hear that you found our website easy. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Chloe
AirportRentals.com.au からの回答
Hi Ken,
Thank you for your kind words! We're thrilled to hear that you found our booking process easy to navigate. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
AirportRentals.com.au からの回答
Hi William,
Thank you for your kind words! We're thrilled to hear that you found it so simple to make your booking with us. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
AirportRentals.com.au からの回答
Hi Tekotahi,
Thank you for your kind words! We're thrilled to hear that you found our booking process easy to navigate. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
AirportRentals.com.au からの回答
Hi Joanne,
Thank you for your kind words! We're thrilled to hear that you found it a breeze to make your booking and enjoyed our competitive pricing. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Easy process
2026年3月9日
AirportRentals.com.au からの回答
Hi Don,
Thank you for your kind words! We're thrilled to hear that you found our process easy to navigate. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Worst customer service I've ever received.
I didn't have my Physical credit card on me. I was only emailed that I needed it after I got on the plane from Brisbane. I Was told they could accept a credit card number if shown on a banking app. Showed Nathan (manager at Avalon), my ANZ app that had all the numbers of my credit card except the middle four. Rang ANZ but they were unable unlock this on the app to be shown. Sent my Father around to my place in Brisbane who took a photo of my Physical credit card, which naturally matched all numbers on the app and showed the missing four. He unfortunately still wouldn't except this or process it, even though processing would show that the number was valid and mine. This took over 45 minutes, which caused me to, miss the other car rental openings, miss the Skybus to Melbourne and be very late to my meeting in Melbourne. The worst customer service I've ever received.
2026年3月4日
自発的なレビュー
AirportRentals.com.au からの回答
Dear Russ,
We appreciate your feedback and understand the inconvenience you experienced during vehicle collection.
Presenting the physical credit card in the main driver’s name at pick-up is a standard requirement across major car rental companies. This requirement is outlined in the rental terms and conditions and was also included in the confirmation email sent at the time of booking.
Our records show no contact with our customer service team prior to collection, so it appears the information you referenced regarding showing the card via a banking app may have been discussed directly with the rental counter. We have shared your feedback with our rental partner to review and improve the customer experience.
Kind regards,
Shin
AirportRentals.com.au からの回答
Hi Allyson,
Thank you for your kind words! We're thrilled to hear that booking and paying for your rental was quick and simple. We strive to make the experience as easy as possible for our customers, and your feedback is greatly appreciated.
Kind regards,
^Sophia
They dont take responsibility for…
They dont take responsibility for anything. You’re better off booking directly so you only have to deal with one lying cheating company than have 2 layers of it.
2026年3月7日
自発的なレビュー
AirportRentals.com.au からの回答
Dear Shreya,
We’re sorry that your experience did not meet your expectations. Upon checking your booking, we understand your concern relates to the vehicle make or model. Please note that rental companies cannot guarantee a specific make or model unless it is explicitly stated in the listing, which is why all listings show “Or Similar.”
“Or Similar” means the car you receive may not be the exact model shown, but it will be from the same category, with the same size, doors, transmission, and key features. This is standard across car rentals, whether booked directly or through a partner.
Kind regards,
Shin
Fast easy and well priced
2026年3月5日
AirportRentals.com.au からの回答
Hi Tony and Karen,
Thank you for your kind words! We're thrilled to hear that you found it easy to make your booking with us and enjoyed our competitive pricing. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
Very easy and quick
2026年3月5日
AirportRentals.com.au からの回答
Hi Peter,
Thank you for your kind words! We're thrilled to hear that you found it quick and easy to make your booking with us. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^David
AirportRentals.com.au からの回答
Hi William, Thank you for your kind words! We're thrilled to hear you found our website easy to navigate and that our range of cars hit the mark for you. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated. Kind regards, ^Alana
AirportRentals.com.au からの回答
Hi Jane,
Thank you for your kind words! We're thrilled to hear that you found it quick and easy to make your booking with us. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Rhi
AirportRentals.com.au からの回答
Hi there, Thank you for your kind words! We're thrilled to hear your experience was a positive one. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated. Kind regards, ^Alana
AirportRentals.com.au からの回答
Hi Barry,
Thank you for your kind words! We're thrilled to hear that you found it easy booking with us. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^David
AirportRentals.com.au からの回答
Hi Peter,
Thank you for your kind words! We're thrilled to hear that you found it easy booking with us. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^David
Lots of good and helpful info on rental…
Lots of good and helpful info on rental and pickup/drop off
2026年3月1日
AirportRentals.com.au からの回答
Hi Diane,
Thank you for your kind words! We're thrilled to hear that you found the rental, pickup, and drop-off information helpful. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards,
^Sophia
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