The chair that was "in stock ready to ship" was cancelled after I waited 60 days for it. They said they can't get the chair but it's still listed on their web site. I do wonder if my order was cance... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Product quality was great and once the product shipped the 3rd party shipping was fabulous. The Alchemy customer service was less than desirable. Product was to take 2-3 weeks to ship it said. No upd... もっと見る
Vanessa and the style fix team were incredibly helpful in furnishing the apartment of my dreams. They made the process fun, collaborative and exciting. Vanessa was attentive to detail, my wish list an... もっと見る
企業が回答しました
I love the fact that Alchemy Fine Home offers free design assistance and that they were able to help me bring all of the details together without having to go hire a designer. They listen to me and go... もっと見る
企業が回答しました
企業情報
Alchemy Fine Home について
当該企業による記述
Alchemy Fine Home is a luxury home decor company specializing in curated furniture collections, modern tabletop and home entertaining essentials and inspired home decor accessories.
We travel the globe to find the best artisans and designers to offer you an unparalleled selection of luxurious hand-curated treasures. We offer quality American heritage brands like Four Hands, exotic hand-made furniture from Noir and CFC, and global luxury brands like Eichholtz. From French Limoges porcelain, Dutch cast-iron cookware, Italian Murano glassware, Scottish wool throws, and Portuguese linens, we jump from continent to continent to find you the finest-crafted furniture and decor. Explore our hand-picked top brands from Europe, Asia and the USA.
We know finding exactly what you want isn’t always easy, that’s why we offer complimentary design services via our Home Style Fix
where our Design Concierges suggest simple tailored solutions to your home design projects. Need some help figuring our a floor plan that would work in your home or need help finding the right pieces for a smaller space? We work with customers and designers to simplify their design process and save you time searching online. See what our Design Concierges will suggest for you!
Based in San Diego, California, Alchemy Fine Home works with the best designers and artisans world wide to bring you a curated collection of elevated furniture, decor and tabletop with unparalled customer service. Alchemy Fine Home is striving to constantly blend technology, customer service and design to create an unparalled unique experience tailored to each of their valued customers.
連絡先
6749 Calle Ponte Bella, 92121, San Diego, 米国
- 1-844-456-5333
- orders@alchemyfinehome.com
- alchemyfinehome.com
3.5
まあまあ
137件のレビュー
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Wish I could buy everything! Love it all
Love love love everything Alchemy Fine Home offers. Quality, sophisticated pieces for great prices. The customer service is top notch. Highly recommend.
2023年9月27日
自発的なレビュー
Alchemy Fine Home からの回答
Thank you very much for your business and kind review. We look forward to helping you with all of your home design needs!
Best,
Alchemy Fine Home
Alchemy Fine Home からの回答
Thank you for allowing us to be a part of beautifying your home Megan! We look forward to helping beautify your home for years to come.
Best,
Alchemy Fine Home
Customer Service Redeemed
I ordered the Edison sofa in May, received it in July and in September, one of the tufted buttons failed and retracted into the sofa leaving a hole where the button was. And now, several other buttons have loosened. Alchemy just reached out to me and a resolution is being worked on. I am very happy as it is a beautiful couch and very comfortable.
2023年7月3日
Alchemy Fine Home からの回答
Hi Patty,
I'm so sorry to hear this about your sofa. We always stand by the quality of our pieces and would be happy to either fix or replace any sort of damage or defects.
We appreciate your business and want to make sure your sofa is in perfect condition!
Best,
Alchemy Fine Home
I have worked with Alchemy many times…
I have worked with Alchemy many times in my home renovations. They have always been professional and time sensitive to all of my needs. I would recommend them to everyone looking for grace and elegance in their design.
2023年9月15日
自発的なレビュー
Alchemy Fine Home からの回答
Thank you so much for your kind words and your repeat business! We're so proud to be part of making your home so gorgeous and look forward to many more design projects in the future!
Best,
Alchemy Fine Home
Order #12140 placed May 2023
Order #12140 placed May 2023
I’ve placed multiple calls and left voice messages , sent texts and finally spoke with Jerry on Oct 13rh who promised to check ship date for my Starlata mirror
Still waiting. Starting to worry this place may be a scam? Just text me back Jerry please and let me know status
Thank you
2023年5月28日
自発的なレビュー
Alchemy Fine Home からの回答
Hi Deidre, I'm so sorry for the late response from our team. That is unacceptable and we're working on growing our support team to improve communication. I do see your mirror is supposed to ship today or Monday and will personally follow up to make sure it goes out. Apologies and thank you for your patience.
SUPER frustrating experience
SUPER frustrating experience! My order was placed in May for 2 bedside tables that were "in stock and ready to ship" and each time I reach out to check in the ship date continues to get pushed and no one seems to be able to get an accurate shipping date. Customer service has been very responsive but not able to provide me with any actionable plan. No resolution has been reached and it is VERY frustrating. If it is in stock then ship the item, if it is not in stock update the website accordingly.
2023年10月16日
自発的なレビュー
Alchemy Fine Home からの回答
Hi Kristen, I can only imagine how frustrating this could be. We are striving to always get our inventories accurate however sometimes we're at the mercy of our providers and logistics of manufacturing. I am so sorry for the delays and thankfully the team has been responsive however I know this doesn't always help. We're not perfect but trying to improve our inventories and wait times as well as grow so thank you for your business and patience. We will be reaching out to discuss ways to compensate you for your wait.
Obsessed with everything in the Alchemy…
Obsessed with everything in the Alchemy Fine Home store. I have a few pieces and have gifted them to family & friends and they make our spaces extraordinary!
2023年10月5日
自発的なレビュー
Alchemy Fine Home からの回答
Thank you so much Kelsey for your kind review! What lucky friends you have to receive such lovely gifts. We look forward to helping you with any holiday gifting needs!
Best,
Alchemy Fine Home
HIGHLY Recommend!
Couldn't be more happier with my Alchemy Fine Home furniture!! Super quick shipping, quality products and great customer service, highly recommend!
2023年10月2日
自発的なレビュー
Alchemy Fine Home からの回答
Thank you SO much Kevin for your review! It was our pleasure serving you and we hope to help you keep your home looking chic and stylish for years to come.
Best,
Alchemy Fine Home
Not a nice company to work with issues
2023年7月24日
Alchemy Fine Home からの回答
Hello Jackie, I'm sorry you feel that way. I looked up your order and you were politely referred to our return policy on the towels you purchased which said final sale right on the product page. These are high-quality best selling towels made & shipped from Portugal and are final sale. We always accept back damaged or poor quality products.
We wish you well.
Best, Alchemy Fine Home
Sofas looked even better in person
Sofas looked even better in person. Very comfortable. Happy with my delivery.
2023年8月2日
Alchemy Fine Home からの回答
Thank you so much for your kind review Zeinab! Enjoy your beautiful new sofa. We look forward to assisting you again soon!
Best,
Alchemy Fine Home
Alchemy Fine Home からの回答
Thank you so so much Mary for your business and kind review! We look forward to assisting you agian soon!
Best,
Alchemy Fine Home
Order was not shipped or released in a…
Order was not shipped or released in a timely manner and then was lost and shipped incomplete. The shipping was an absolute nightmare and we did not feel that Alchemy attempted to prioritize any of the issues.
2023年7月18日
Alchemy Fine Home からの回答
We understand your frustration Jeffrey and have been working very closely with you to correct this. Unfortunately our shipping partner lost your order, then found it and lost it again! We agree that's frustrating and have made sure to no longer work wtih this shipping partner any further. We ordred a replacement and have done everything in our power to correct it. Thank you for your pateince while the replacement was sent.
Product is beautiful and actual…
Product is beautiful and actual delivery person was helpful. The delivery process was difficult--poor communication, missed delivery dates, company seemed unaware or unable to to tell us where the product was or if and when we would get it.
2023年7月11日
Alchemy Fine Home からの回答
We are constantly trying to improve on our shipping partners and understand how frustrating it can be when dealing with deliveries. We are working on getting real-time updates easier to oversee our shipping partners and have a 95% success rate however it's really frustrating when our valued customers experience this, for that we're sorry and hope to get a chance to deliver a seamless experience in the future.
Best,
Alchemy Fine Home
Order #12101 from May
Order #12101 from May. The manufacture says the product is in stock. Alchemy website shows the barstools in stock, but each week we only get a delayed shipping email. This has gone on for almost 4 months. Nobody answers the phone and text/chats take over a day to respond w/ no answers to the questions.
Follow up... The owner did reach out to me after the review posted and apologized. We received the order 9-14 and it was as described. Thank you!
2023年5月25日
自発的なレビュー
Alchemy Fine Home からの回答
Hi Jeremy, we've been working with you very closly to get your order and look forward to hearing from you once they're delivered. Thank you again for your patience and understanding. We appreciate your business and always strive to do better for our customers as we learn from growing-pains and focus on quality control as our company scales.
Thank you for your business!
Best,
Alchemy Fine Home
Great customer experience! Beautiful art piece!!!
Great customer experience!!! Will definitely be back! Thank you!!
2023年6月28日
Alchemy Fine Home からの回答
Thank you so much Amy for your orders! We hope your clients are just as happy. Thank you for your business and we look forward to helping you on your next project soon.
Best,
Alchemy Fine Home
Beautifully curated pieces for your home
I have ordered many things from Alchemy Fine home over the years from table top decor, furniture and lighting. They have an awesome curated selection of truly beautiful pieces. Not to mention they also carry some hard to find in the US brands like Eicholz. Customer service is great and so is the quality and selection.
2023年7月16日
自発的なレビュー
Alchemy Fine Home からの回答
Thank you so much Jennifer for your kind review and your business! We hope you're enjoying the beautiful pieces you've purchased and we look forward to assiting you again soon!
Best,
Alchemy Fine Home
Jerry is phenomenal
Jerry is phenomenal. He was very diligent and attentive to all aspects of my multipiece order. I appreciate his frequent communication which kept me aprised of the status of my shipments.
2023年6月2日
Alchemy Fine Home からの回答
Thank you so much Crystal for your kind review! Jerry is absolutely phenomenal, we're so lucky to have him on our team.
Best,
Alchemy Fine Home
Chic and high quality furniture
Chic and high quality furniture. Great buy. Highly recommend.
2023年7月2日
自発的なレビュー
Alchemy Fine Home からの回答
Thank you so much for the kind review Sirach! I hope you're enjoying your beautiful new piece. We appreciate your business.
Best,
Alchemy Fine Home
Alchemy Fine Home からの回答
Thank you so much for the kind review Ryan! We appreciate your business.
Best,
Alchemy Fine Home
Great quality and style
I wanted a piece of quality furniture, and this company delivers like a champ. I got genuine, authentic leather in my ottoman chair with a sturdy-looking, thicker-than-usual metal frame. Plus, the design is beautiful.
2023年7月7日
自発的なレビュー
Alchemy Fine Home からの回答
Thank you so much for your reivew Glenn! We're so happy you're loving your beautiful new chair. We look forward to assiting you again soon!
Best,
Alchemy Fine Home
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。