The chair that was "in stock ready to ship" was cancelled after I waited 60 days for it. They said they can't get the chair but it's still listed on their web site. I do wonder if my order was cance... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Product quality was great and once the product shipped the 3rd party shipping was fabulous. The Alchemy customer service was less than desirable. Product was to take 2-3 weeks to ship it said. No upd... もっと見る
Vanessa and the style fix team were incredibly helpful in furnishing the apartment of my dreams. They made the process fun, collaborative and exciting. Vanessa was attentive to detail, my wish list an... もっと見る
企業が回答しました
I love the fact that Alchemy Fine Home offers free design assistance and that they were able to help me bring all of the details together without having to go hire a designer. They listen to me and go... もっと見る
企業が回答しました
企業情報
Alchemy Fine Home について
当該企業による記述
Alchemy Fine Home is a luxury home decor company specializing in curated furniture collections, modern tabletop and home entertaining essentials and inspired home decor accessories.
We travel the globe to find the best artisans and designers to offer you an unparalleled selection of luxurious hand-curated treasures. We offer quality American heritage brands like Four Hands, exotic hand-made furniture from Noir and CFC, and global luxury brands like Eichholtz. From French Limoges porcelain, Dutch cast-iron cookware, Italian Murano glassware, Scottish wool throws, and Portuguese linens, we jump from continent to continent to find you the finest-crafted furniture and decor. Explore our hand-picked top brands from Europe, Asia and the USA.
We know finding exactly what you want isn’t always easy, that’s why we offer complimentary design services via our Home Style Fix
where our Design Concierges suggest simple tailored solutions to your home design projects. Need some help figuring our a floor plan that would work in your home or need help finding the right pieces for a smaller space? We work with customers and designers to simplify their design process and save you time searching online. See what our Design Concierges will suggest for you!
Based in San Diego, California, Alchemy Fine Home works with the best designers and artisans world wide to bring you a curated collection of elevated furniture, decor and tabletop with unparalled customer service. Alchemy Fine Home is striving to constantly blend technology, customer service and design to create an unparalled unique experience tailored to each of their valued customers.
連絡先
6749 Calle Ponte Bella, 92121, San Diego, 米国
- 1-844-456-5333
- orders@alchemyfinehome.com
- alchemyfinehome.com
3.5
まあまあ
137件のレビュー
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Horrible return policy for supposed…
Horrible return policy for supposed luxury products! I wanted to try one of an item before buying 5 more and could return it at all.
2022年7月11日
自発的なレビュー
Alchemy Fine Home からの回答
We do have products clearly listed if they are final sale or not or if they have a restocking fee when returned. We are passing on the costs that we also receive from our suppliers, we are not profiting from this. In addition, we are extremely accommodating with sample and swatch requests to help in making your decision. When it comes to shipping luxury furniture, we offer complimentary shipping, which is very expensive. Furniture is not an item you can simply try and send back without incurring a lot of costs unfortunately. We are always happy to help in any way we can to avoid an unwanted purchase.
Just Appalling Customer Treatment
Wow. I bought several items from this very expensive home goods store, including a tissue box cover. When I received it, the cover would not fit over the tissue box. I tried to set up a return and was asked to provide measurements of the box (nope, this is not Nordstrom or Amazon customer service, people!). I was then informed that if I returned it I would be charged a shipping fee AND a 25% restocking fee! BUYER BEWARE! They do not stand behind their products, and will put you through a lot of hassle to get 75% of your money back. I will never shop there again. There are plenty of other stores which treat their customers with courtesy and respect. Perigold and Kassatex, for instance, would never do something like this, and their products are great. I am appalled.
UPDATE
In response to their reply, the “restocking” fee is 40%, which was not clear before purchase. They hit me with that before asking for information. It was very rude and abrasive to begin the conversation that way. I buy most home items online and have never encountered such a rigid and expensive return policy. I decided…as I am sure they wanted…to keep the item and fix it myself. If that’s what you want to do, by all means take the chance. But look at the amount of time that elapsed between my review and their reply. That should tell you all you need to know about their interest in customer satisfaction.
2021年7月9日
自発的なレビュー
Alchemy Fine Home からの回答
Hello Suzanne,
First off, I apologize for your experience. I did however look into this and saw a clear chain of emails where we politely asked for a photo to make sure what size of tissue box you were trying to use as tissue boxes come in various sizes. We clearly listed the dimensions on the website for this tissue box, and had Kim Seybert, the designer of this product, send a photo for you showing you what box fits inside of it and even sent you a link to Amazon & Target showing you the correct size of tissue box to buy as its a very popular size. If an item is ever faulty or damaged we 100% stand by our products. We clearly list that if its buyers remorse that there is a restocking fee. We go above and beyond for our customers and pride ourselves on customer service however when you wouldn't let us help you by confirming the size you were using, we couldn't be of much help. Best of luck! Also, it's a 15-20% restocking fee, not 40%.
The reason for the lapse in time in replying to your oringal review was that we did not have a professional Trustpilot account so there was no way for us to be notified.
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