Alisons Automotive Group レビュー 

Great service

I drove all the way from Sittingbourne to Bristol to get the car and it was worth it ! Ellie new employe has gave the best customer service and everybody was very friendly. Ellie has answered all my questions showed me around the car, offered a coffee. The car is beautiful and amazing I am in love. Thank you all so much you all are great!

Enquired about a car at the start of the week and that weekend I was buying the car. Lia helped from the first phone to the signing over the car,a great experience from a very friendly company

Just picked up my new car today and I was amazed to see the car looked virtually brand new inside and out, very clean.
Service by lia was outstanding from start to finish was made to feel welcomed and made comfortable. Would recommend to anyone looking. So many cars were there even though I couldnt afford the lamborghini, the car I chose turned out to be a nice gem.

Had a great experience with Alisons Automotive Group from start to finish.
I originally went for a test drive which was set up with jack, bust seen a different car which I preferred whilst I was there. Unfortunately someone else had reserved this car however jack informed me that there was a similar car coming in. 10 days later I went to collect the new car, trading my car in for part exchange.
The whole process was stress free and easy, the team were very friendly and helpful, would definitely recommend this company.

Absolutely brilliant service from start to finish. I recently bought a car through this company and the whole experience was smooth, honest, and completely stress-free. Communication was spot on, nothing was too much trouble, and the team made sure everything was ready exactly when they said it would be.

The car itself was immaculate — exactly as described, no hidden surprises, and clearly well cared for. They handled all the paperwork quickly and professionally, and even followed up afterwards to make sure I was happy.

Genuinely one of the best buying experiences I’ve had. Reliable, friendly, and totally customer-focused. Would highly recommend them to anyone looking for a quality motor and proper customer service

I wil keep posting , so you can hide from the truth as much as you want! These are actually AUTO TRADE SOUTH WEST with a new name!!!!
last hearing in a month!
Evidence by an expert engineer and specialist that ATSW had deleted the DPF system from the ECU of my vehicle as well as other fault codes, to try to mask and hide faults with the vehicle which unfortunately had led to the reoccurring faults! These are not allegations!! They are facts! !!! Even though they have changed their name I will continue to review every single review site to warn others, they continue to flag my review as illegal but, it’s not defamatory when it’s the TRUTH!!!!
These people just change company names and keep trading!

For anyone reading the reply they sent for my review, check all my reviews on other platforms, this is the same company. They are all liars! if anyone has been involved with Jack or Matt from Alison’s trading premises, jack is the director of Auto trade south west and Matt was the general manager ( but there is not involvement of any kind mind haha) Jack is also using their Alisons trading premises for correspondence to the court but they are not the same company ;-)

Amazing costumer service, exchanged cars in a day was quick and easy would definitely recommend
Top service

Bought a 21 plate golf R with the help
of Lia. Amazing customer service. Wish her all the best. Thank you 😁

I had an excellent experience working with Lia during my car purchase today. From the beginning, she was extremely insightful and demonstrated a thorough understanding of the entire process, providing clear explanations and thoughtful guidance at every step. Her approachable and friendly demeanor immediately put me at ease, turning what can often be a stressful experience into a smooth and enjoyable one. Lia’s professionalism, genuine care, and attention to detail made a lasting impression, and I truly appreciate the time and effort she took to ensure I felt confident in my decision.

Had a lovely experience buying my car from here. Ellie was absolutely fantastic and efficient. Had all the paperwork and documents ready in no time. Car was ready for me before I even arrived. Thank you guys.

Ellie was very helpful made the process nice and easy. Overall a great experience

I bought a 2015 GTD from them last year, and have had nothing but issues from the get-go. It took WEEKS to get the MOT done on the car, as it had ran out while in their possession.

I had to take a flight from Glasgow to pick the car up, and that’s where the issues started. The MOT still wasn’t done by the agreed pick-up date so I had to cancel and reorganise another flight which I lost money on. Matt done me a ‘goodwill gesture’ and provided me with a 3-month warranty scheme that wasn’t worth the paper it was written on; after counselling with the ombudsman I was told that all dealer-private sales come with a statutory warranty period which often is 3-months - I was mislead into believing this was some great thing he was doing for me when it was supposed to be given to me anyway.

On the day of collecting the car, it had ‘developed faults while testing’ and I waited 6 hours from my arrival till way after closing time because of one issue or another.

The inspection of the car had to be done in pitch back darkness, and it was only the following day when I took the car back to Glasgow I seen all the issues - seats ripped, cigarette burns in the upholstery, lacquer peeling back on the centre trims, alloys scuffed, ALL tyres mismatched with one of them under the legal limit for tread, the front grill was smashed up in bits, rust on the doors and sills, absolutely reeked a smoke inside. I sent emails and messages about this and yet not had a reply. They were willing to let the car go without a proper health check - the timing belt and water pump were inspected at 40k odd but never replaced or serviced - and VWs require the two to be changed between 80-100k.

I paid fees I had no idea even existed, and we’re talking in the hundreds of pounds, and this was after my finance all went through and got sorted.

I got home, and the car had no coolant in it. Something wasn’t right, so straight into a local garage it went and spent close to 3 months in diagnostics. Still dealing with the coolant loss. So far the EGR cooler, Intercooler, heater matrix, and water pump have been changed.

Steve, the salesman was a nice lad, but unfortunately his ethics were driven the company’s greed. Matt, the manager, was very unprofessional and the way he spoke to Steve and myself was appalling.

Avoid, nothing but con men. If I was wiser at the earlier stages I would have taken them to court. This was when they were trading under Autotrade SW.

Great to deal with nothing was to much of a problem

Amazing service, friendly team and they did as they promised, would definitely recommend buying a vehicle from here :)

Ellie was very friendly and helpful. A very smooth process of buying my new car. Thank you!

Great experience and most importantly got a wonderful car of my choice. All thanks to Lia and Alison’s automotive group.

I recently purchased a van and car from Alison’s group. Have to say customer service was fantastic and made buying the vehicles enjoyable and stress free. I would highly recommend

The guys are so professional. They process your paperwork fast and diligently, paying attention to detail. I am now a proud owner of a new environmentally friendly car thanx to them.

Matt and the team at Alison Automotive, Berkley Heath did a great job. The car was ready to test drive when I arrived and I was given time on my own with the car to look at various features. Matt was on hand when I had questions and other members of the team helped with explaining the paperwork. The car was beautifully turned out when I collected it and the whole buying experience was excellent. I would definitely recommend this team.