AliveCor レビュー 90

AliveCor からの回答

2026年4月2日

Wir entschuldigen uns aufrichtig für die Verwirrung bei der Einrichtung und die Verzögerung beim Erhalt Ihres Rücksendeetiketts. Wir möchten gerne einige wichtige Punkte klären.

Erstens ist das KardiaCare-Abonnement für 99 € komplett optional. Sie können Ihr KardiaMobile 6L nutzen, um unbegrenzt EKGs aufzuzeichnen und Vorhofflimmern, Bradykardie, Tachykardie und normalen Sinusrhythmus völlig kostenlos zu erkennen. Zweitens, was Ihre Daten betrifft, nehmen wir den Datenschutz sehr ernst und halten uns an strenge Datenschutzrichtlinien (einschließlich der DSGVO), um sicherzustellen, dass Ihre Gesundheitsdaten sicher behandelt werden.

Wenn Sie das Gerät dennoch zurückgeben möchten, wollen wir dies umgehend für Sie lösen. Bitte senden Sie eine E-Mail an unser globales Team unter support@alivecor.com und erwähnen Sie diese Bewertung, damit wir den Versand Ihres Rücksendeetiketts beschleunigen können.

AliveCor からの回答

2026年4月2日

We sincerely apologize for your incredibly frustrating experience with our product, the clinician review service, and our support team. This is absolutely not the standard we strive for, and we want to make things right. Please call our consumer support team directly at 855-338-8800 so we can immediately escalate your case and address your concerns.

AliveCor からの回答

2026年4月2日

We sincerely apologize that your device stopped working after only a few uses. We understand how frustrating this is, and we stand behind our products. Often, a quick battery change or a simple Bluetooth reset can resolve this immediately.

We want to make this right. Please call our consumer support team directly at 855-338-8800 so we can help troubleshoot the issue or evaluate your device for a warranty replacement if it is faulty.

AliveCor からの回答

2026年4月2日

We sincerely apologize for your frustrating experience and that your device stopped working after a single use. We want to assure you that all devices shipped directly from AliveCor are brand new, but we completely understand your anger if you received a defective unit.

We absolutely want to make this right and investigate why your refund request was denied. Please call our consumer support team directly at 855-338-8800 and mention this review. This will allow us to immediately look into your account, review your KardiaCare and hardware refund status, and ensure you are taken care of properly.

AliveCor からの回答

2026年4月2日

We sincerely apologize for your frustration. Having your device fail right after a battery change and receiving a dismissive response from our support team is incredibly disappointing and not the level of care we strive to provide.

While your device is outside the standard warranty period, we want to review your case to see if we can help troubleshoot the battery issue or offer a better solution. Please call our consumer support team directly at 855-338-8800 and mention this review so we can take another look and help make this right.

AliveCor からの回答

2026年4月2日

We sincerely apologize for the frustration you experienced with our returns process and the delays in communication. We understand how stressful it can be when a product isn't the right fit and you are waiting for a response.

We have reviewed your case and can confirm that your device order has already been fully refunded. Depending on your bank, it may take a few business days for the funds to reflect on your original payment method.

It is never our intention to make returns difficult, and we are actively working to improve our email response times so this does not happen to future customers. If you have not yet seen the refund post to your account or need any further assistance, please call our consumer support team directly at 855-338-8800.

AliveCor からの回答

2026年4月2日

We sincerely apologize for the frustration with your device and the poor communication you experienced with our support team. We understand how irritating it is to receive unhelpful responses after taking the time to do the troubleshooting steps yourself.

We would like to clarify that the "higher than normal volume" message you received was because you were reaching out during our busy holiday season, rather than a spike in product defects. However, that certainly does not excuse our team misreading your initial messages, and we are very sorry for that lack of attention to detail.

AliveCor からの回答

2026年4月2日

We sincerely apologize for the frustration regarding your subscription charges and the deeply disappointing experience you had with our phone support. It is never our intention to make you feel unheard or disrespected, and we take your feedback about our team's communication very seriously.

We also want to provide some clarity regarding your billing. Please be assured that we do not, and would never, reactivate a customer's subscription after it has been canceled. If you continued to see charges, it is most likely that the initial cancellation process was not fully completed or confirmed in our system.

If you are still in need of assistance, please call our consumer support team directly at 855-338-8800 and ask to speak with a specialist.

AliveCor からの回答

2026年4月2日 に更新

We are incredibly sorry to hear about this terrifying experience during your holiday. While we are glad to hear the KardiaMobile previously helped diagnose your AFib and tachycardia, having the device fail to connect and display a "no signal" error when your heart rate spiked is unfortunate.

A "no signal" message usually indicates a depleted battery or a connection issue with your phone (such as Bluetooth needing a reset or microphone permissions being blocked), but in a critical moment, you need a device you can rely on instantly. We want to investigate what happened and make sure you have a fully functioning, dependable device going forward.

Please call our consumer support team directly at 855-338-8800 and mention this review so we can immediately troubleshoot this issue or replace your device if it is faulty and still has an active warranty.

AliveCor からの回答

2026年4月2日

Wir bedauern Ihre Frustration mit den Sechskanal-Messungen sehr. Verbindungsabbrüche am Knie oder Knöchel entstehen häufig durch trockene Haut. Ein leichtes Befeuchten der Haut mit etwas Wasser vor der Messung verbessert das Signal meist sofort und verhindert Abbrüche.

Wir möchten sicherstellen, dass Ihr Gerät zuverlässig funktioniert. Bitte kontaktieren Sie uns unter support@alivecor.com und erwähnen Sie diese Bewertung, damit wir Ihnen bei der Fehlerbehebung helfen oder bei einem möglichen Defekt einen Austausch veranlassen können.

AliveCor からの回答

2026年4月2日 に更新

We sincerely apologize for the long delay in our response and the frustration you’ve experienced with both the device and our phone support. We understand that "unreadable" results are particularly stressful when you are feeling symptomatic.

Sometimes, a specific device or its signal processing simply isn't a good fit for a user’s unique heart rhythm during tachycardic episodes, and we want to ensure you are not out of pocket for a product that doesn't work for you.

Please email us at support@alivecor.com and mention this Trustpilot review along with your Trustpilot username. This will allow us to locate your support ticket immediately and reach out to you directly with a return-postage-paid label and assist with your full refund.

AliveCor からの回答

2026年4月2日

We sincerely apologize for the frustration caused by your phone model losing compatibility and the issues you experienced during registration. We understand it is very disappointing when a device you purchased no longer works with your phone.

We also understand your annoyance regarding the return request. To clarify, requiring the physical device back is a standard procedure to process any hardware refund, regardless of the reason for the return. We just need the physical unit back in our inventory to finalize the transaction and return your money.

We want to make this as easy for you as possible. Please contact our support team directly at support@alivecor.com or call us at 855-338-8800 so we can provide you with a return label and get your refund processed immediately.

AliveCor からの回答

2026年4月2日 に更新

We sincerely apologize for the discomfort. The standard KardiaMobile communicates with your phone via an ultra-high frequency audio signal. While most adults cannot hear this frequency, some people with sensitive hearing can.

Our KardiaMobile 6L device connects via Bluetooth and operates completely silently. Please contact us at support@alivecor.com or 855-338-8800 and mention this review so we can help you return your current device and discuss switching to the silent 6L model.

AliveCor からの回答

2026年4月2日

We sincerely apologize for the frustration. It is disappointing when a device stops working after a battery change, and we’re sorry if our support team's focus on the warranty felt dismissive.

We want to make this right. Please contact us at 855-338-8800 and mention this review so we can escalate your case, help troubleshoot the battery issue, and find a better solution for you.

AliveCor からの回答

2026年4月2日

Ci scusiamo sinceramente per l'esperienza negativa e per il ritardo nella nostra risposta. È inaccettabile che il dispositivo abbia smesso di funzionare dopo un solo giorno e che lei non abbia ricevuto il supporto necessario.

Vogliamo risolvere questa situazione immediatamente. La preghiamo di inviare un'e-mail a support@alivecor.com inserendo nell'oggetto "Escalation Recensione" o di chiamarci al numero 855-338-8800. Faremo in modo che il suo caso venga gestito con priorità per organizzare la sostituzione o il rimborso.

AliveCor からの回答

2026年4月2日

We sincerely apologize for the confusion and any misinformation you received. To be clear, AliveCor is not shutting down our products. We continue to fully support and sell the KardiaMobile, KardiaMobile 6L, and KardiaCard, and we remain the leader in personal EKG technology.

Regarding the protection case, while specific accessories may occasionally go out of stock or be refreshed, our core devices are very much part of our long-term mission. We would like to clarify this with you and help you find the accessory you need. Please contact us at support@alivecor.com or 855-338-8800 so we can correct this and assist you further.

AliveCor からの回答

2026年4月2日

We sincerely apologize for the significant billing errors and the frustration this has caused. We understand how alarming it is to see multiple unauthorized charges on your statement.

Our billing department has investigated your account and can confirm that all six charges, totaling $414, have been fully processed for a refund. Depending on your bank’s processing times, you should see these funds reflected in your account shortly.

We take these issues very seriously and are reviewing what caused this error to ensure it does not happen again. If you have any further questions, please contact us directly at 855-338-8800.

AliveCor からの回答

2026年4月2日

We appreciate your feedback and understand your skepticism, as heart health is a serious matter. We would like to clarify that "medical-grade" refers to the fact that our devices are FDA-cleared and have been clinically validated in numerous peer-reviewed studies to accurately detect arrhythmias like AFib.

While a 12-lead EKG in a doctor’s office provides more data points, the KardiaMobile (Single-Lead) and KardiaMobile 6L are designed to capture medical-quality data in the moments you feel symptoms at home—data that can then be shared with your physician for professional interpretation. Regarding being the "first," AliveCor created the first FDA-cleared personal EKG over a decade ago.

We always recommend using our devices as a tool to supplement, not replace, your doctor's care. If you have further questions about our clinical validation, please contact us at 855-338-8800.

AliveCor からの回答

2026年4月2日

We sincerely apologize for the frustration with our marketing emails. Please be assured that we respect your privacy preferences; if our unsubscribe link failed to process, it may be due to a technical syncing error. We would like to manually ensure you are removed from all marketing lists immediately.

Regarding your data, we take data security very seriously and comply with global privacy standards (including GDPR) to protect your identifiable information.

Please contact us at support@alivecor.com so we can confirm your email opt-out and address any specific concerns regarding your data.

AliveCor からの回答

2026年4月2日 に更新

We sincerely apologize for the frustration of going through three devices in a single year. This is certainly not the experience we want for our customers, and we understand your anger regarding the cost and the difficulty reaching our team.

While our devices are designed for long-term use, certain factors like battery seating or signal interference can sometimes cause issues that appear like a hardware failure. We want to investigate why this keeps happening for you and ensure you have a reliable device.

Please contact us directly at support@alivecor.com or 855-338-8800.