Allied Express; レビュー 

Worst customer service, meant to receive a delivery, they took it back to depot (no reason why) then you have to wait days for them to reprocess it before it can leave the depot and attempt delivery.... this is going to a business so people are there all day to receive it. Management acknowledge that their processes are crap and agreed, only to say they are sorry I'm not the only one complaining about it, but nothing changes.

So staff agree that this is a crap place to send parcels with.....

Booked through Transdirect as a residential customer.
I ordered for three large heavy boxes to be picked up from me in outer Newcastle and delivered to a Sydney business.
Driver came late afternoon on the booked day, and delivery completed around noon the following day.
Overall, very happy. Allied was by far the cheapest of all the courier options.

The delivery was quick and no issues with the package. However, the driver was supposed to get my signature to drop my package at home but instead he forged my signature and left the package in front of my house.

This company is a scam and they ordered a product on my acct and shipped it to someone elses address, Never do business with this company.....

Allied Express just delivered an order and had badly damaged my package. Not only was there a significant and large hole in the packaging itself but visible damage to the furniture inside. Order TNW2324362455. Avoid companies that used Allied Express or this service directly.

Absolutely disgusted with the service absolutely disgusted with the misinformation over the phone absolutely appalled with the people on the phone that had no knowledge of the job no knowledge of the information no knowledge of their own job descriptions.
Chonel (That's the name she provided whether that's true or not I don't know) from the Sydney office believes it's her responsibility to argue with a customer over the phone not provide service. This buffoon got on the phone to me with no information about the job no information about the customer and not up to speed with the problems and she told me she was a supervisor I'm sorry but she must have been recruited from the pub.

AOE10791133N Initial contact was made in relation to this consignment on the 18th of this month until to date still not resolved and i'm the only one that's making contact!!!! allied couriers nobody has made any effort to contact me in relation to this. Absolutely pathetic.

God oplevelse og god produkt kh Gustav

Recieved a text saying that my Kmart order was onto a driver for delivery today and that if no one was going to be home, follow the link to organise delivery without a signature required. Seeing as it was a bike and accessories for my sons bday, i didnt want it to be left at the front in full view of the street, so I didnt approve authority to leave. 2 days later and still hadn't recieved anything till I got another text saying that they had recieved my goods at their depot, and to allow time for the items to travel through their network. "Our driver will scan items out on day of delivery, and you will recieve a further SMS on the day"...well I didn't recieve an SMS until my mother called saying that all goods had been dumped at front gate! I was lucky my sister got home and seen them leaving, otherwise they would have been left in full view of the street for who knows how long. Despite requesting it to still require a signature for delivery, they decided to print on box sticker that the delivery instructions were 'authority to leave: yes'! If this is Kmarts preferred courier, I will not be ordering again.

Had heavy item delivery from Melbourne to Sunshine Coast. Very fast, arrived before delivery date, and in good condition. Delivery driver was very helpful and managed to bring large item inside. Really happy with service. Live tracking was very good.

if i only know the how this company is doing i will never ever use this. this allied express should ban here in australia!!! don't understand how can you still run this company scammer, i order from ebay and never turn in even it say’s it was delivered!! and now im so stress how to refund my money because they are not giving me proof that they dont deliver it or send it back to the seller.. to allied express mark my word none of my family member will use you as currier!!!

They're perfectly fine for residential. Had a gentleman of character deliver my goods and even assisted me with taking it up the stairs.

Sorry that so many people have had bad experiences with this lot.

After an attempted delivery I had to re-book the delivery at a cost of another $30….seems straightforward until I contacted the depot in Perth and was met with the worst customer service I have ever experienced. I had booked for a DELIVER NOW service with extra costs only to be told NO they’ve already left my area fyi I’m 15min from their yard the lady on the phone proceeded to tell me that it will be sent out again tomorrow but I’ve already paid extra for a delivery now service well within the timeframe given of between 7am-4pm

Placed an order online from a fitness equipment wholesaler. Initial contact on the 8th said due the 9th. It took 4 days after getting from Broadmeadows to their depot in Warrnambool to even make it back onto a truck then after sitting home all day to be here for delivery I get an email saying it’s been delivered to someone who isn’t me and not even at my address. I can and honestly calmly enquire where the expensive purchase is and I’m essentially being yelled at by allied express phone lady while coping serious attitude for their stuff up and told do what u want we can try figure it out but it might take 3 days

My cousin used to work with this company, they fired him without telling me and replaced him with someone else. This company doesn't care about their drivers.

Terrible delivery company with even worse customer service.

I purchased an item from an online retailer that used Allied as their delivery service, on the day of delivery I had a family emergency and had to leave the property so the item wasn't delivered, which is fair enough, the missed delivery was not their fault.

I organised re-delivery using their website, the next day the tracking status updated to "on board for delivery", waited in all day for a delivery that never came. When contacting their customer service team via phone I was told that the item wasn't out for delivery and that I needed to "wait for a text" and that "no one at the company could provide a more accurate delivery window" than that and the agent hung up on me.

Absolute shambles of a logistics company with hands down the worst customer service I've ever experienced. I would implore any customers or businesses to avoid using this company.

If I could give them 0 stars I would. Rude, aggressive staff who don't know if they are Arthur or Martha or even what day of the week it is. I received a text message saying the item would be delivered today. I rang the company to get an ETA and was told that was incorrect and it would be out for delivery tomorrow. I then received a text an hour later saying it was on board for delivery (today) and called Allied Express again, as was away from home. This was at midday and they said that it was still on board and I rushed back home thinking it was going to be delivered. I did ask the representative if they had attempted delivery at the time, as didn't want to rush back for no reason. I was told again it was still on board and they hadn't reached my home yet. Two hours later I rang again as needed to go back out, only to be told that an attempted delivery had been made at 10.30am and there was no way of knowing when it would be reattempted. The representative got very huffy at this point and said that she could not provide an ETA for the next delivery down to a time as it was a day service. When I said I couldn't stay in all day, I was told to go back to the company I ordered it through. I'd go pick it up myself but it's a very large item! I try to empathise with people in these roles, but they are the face of the company and some empathy back would be nice instead of downright rudeness! If you have a choice, don't use them!! If you don't, well all I can say is good luck to you! And good luck to me trying to get my item :-(

we used to use them but too much damage and delays

Booked Transdirect to deliver a package from Cairns to Cannonvale. Transdirect sub-contracted to Allied Express. The package has sat in Allied's Cairns agents depot for a week.
I called Allied last week and today - both times they said it was shipping that day. But to Brisbane! That's from a place a 9 hour drive north of us to a place a 12 hour drive south of us. It's obvious Allied have no idea where the delivery is and I found them to be quite dismissive.
In contrast, we had exactly the same delivery a few weeks ago. This time Transdirect sub-contracted to Aramex. The package was picked up on a Friday and delivered to us mid-morning on the following Monday.

Rude and unhelpful.
Package sitting in their warehouse for two days. Won't allow me to pick up from depot. When I telephoned them they couldn't even find the order, but I could no worries.
Then they blamed bushfires (there are no bushfires), then it was delays during transit and finally they admitted it was in the warehouse, but they would deliver when it suited them.
Rubbish ... steer clear.

Why do I have to give them even one star????
Twice failed to turn up and then when they did get the mattress to me that let it fall out of van and impacted my garage door, denting it and pushing it from tracks, then drove off without even knocking. I saw and heard you you dumb dumbs. You will be paying for my garage door. On top of the door, it’s 50kgs mattress that you left in the middle of my driveway!!! Such pride in your work. Yum what a rubbish company