Alphabet Trains レビュー 

Alphabet Trains からの回答

2026年6月24日

We're sorry for your frustration.
According to our records, this order was placed on April 11 and is a personalized, made-to-order item. During checkout, the production timeframe of approximately 8–12 weeks was acknowledged before the order was submitted.
We understand that waiting for a custom item can be disappointing, and we have provided updates regarding the order status. If you have any questions about your specific order, please contact us directly and we will be happy to assist.

Alphabet Trains からの回答

2026年4月8日

Thank you again for your review. We’ve located your order and want to resolve this as quickly as possible.

Could you please clarify the following so we understand exactly what happened?

• Regarding the colors — did the train arrive with all letters in the same color, or were you expecting them to be the same color?
• For the gift message — was it missing entirely, or was something incorrect?

If possible, a quick photo would help us identify the issue right away.

Once we have this, we’ll take care of a solution promptly.

Best regards,
Alphabet Trains & Toys

Alphabet Trains からの回答

2025年10月27日

Thank you so much for your review and for appreciating the quality of your custom item! 😊 We’re delighted to hear it met your expectations once it arrived. Because each piece is handmade and personalized, our checkout page and confirmation email note the 8–12 week crafting period before shipping. We completely understand that waiting can feel long, and truly appreciate your patience while we create each item with care.

We’re so glad you love your order and hope it brings joy for years to come! 💛

Alphabet Trains からの回答

2025年10月2日

Hi Marilynn,

Thank you for your feedback, and we’re truly sorry to hear about your disappointment with your Name Train order. We’d like to clarify how our colors work so other customers also understand: our Name Trains come in six colors, and while we always make sure no two adjacent letters are the same color, it’s not possible to guarantee that every single letter will be a unique color. This is because two of the colors are produced in smaller quantities, so in some cases, one color may appear more than once within a name.

When you reached out, we explained this policy and offered a full refund if you preferred to return the train. We understand you were hoping for a simple letter exchange instead, but because of shipping and production costs, an exchange for a single letter isn’t practical on our end.

We want every customer to love their order, so we regret that this solution didn’t work for you. Your feedback has been noted, and we’ll continue to review ways to make our product information clearer so expectations are set before ordering.

Thank you again for sharing your experience.

— Alphabet Trains & Toys Customer Care