The trains look great--colorful and perfect for our nephews! Also really appreciate the customer service--I had accidentally ordered the wrong style of caboose and they sent me the caboose I intended... もっと見る
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レビュアーのコメントを見てみましょう
Saw this in a Vermont store while traveling, wanted it for a 3 year old’s birthday present, but I needed a letter not in stock at that store. This merchant is the manufacturer. Prompt delivery, good... もっと見る
First the Puzzle Stool is very cute. Wish they had better communication on their website when ordering, ordered the Jewel color for boy stool, no place to add comments while ordering. I sent a email r... もっと見る
We received an alphabet name train for our daughter as a gift and I loved it so much that I ordered three for my good friends who have childrens birthdays coming up. Through a mail delivery mix up, I... もっと見る
企業情報
当該企業による記述
Alphabet Trains & Toys is a retailer of high-quality educational toys made from sustainable materials. Most of our toys are made in the US and safety-tested according to the highest standards. We carry Name Trains, personalized name puzzle stools, personalized books, Montessori and educational toys, etc. We pride ourselves in our outstanding customer service, no-hassle return policy, and our FREE shipping program
連絡先
P.O. Box 1702, 94526, Danville, 米国
- 8775467467
- sales@alphabet-trains.com
- alphabet-trains.com
4.3
優良
181件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
This is the second alphabet train I…
This is the second alphabet train I have ordered. The first has lasted for more than two and a half years of a very rambunctious boy playing with it. It is still in great shape. This is why I ordered another for his brother. Thanks
2023年10月17日
Exceptional Quality of Alphabet Blocks
The 16 block set of alphabet blocks were higher quality than I expected for the price. Made of maple, smooth edges, child could stack all 16 in a tower! Highly recommend!
2023年10月16日
Puzzle arrived as ordered
Puzzle arrived as ordered. Colors are as represented. Great quality. Would order again.
2023年9月30日
5 stars
Saw this in a Vermont store while traveling, wanted it for a 3 year old’s birthday present, but I needed a letter not in stock at that store. This merchant is the manufacturer.
Prompt delivery, good price, sturdy construction, pleasing appearance and appropriate size— fits other wood toy tracks. It was a big hit! 5 stars
2023年10月9日
Clear coated light wooden name trainI am very pleased with the name train I…
I am very pleased with the name train I purchased for my grandson. It is an expensive item. However, it is very well made, arrived very fast, and is so cute! I would purchase again for sure.
2023年9月20日
Excellent quality
2023年8月30日
Very unique and practical for a small…
Very unique and practical for a small child. Good quality for the price. Delivery was fast and efficient.
2023年9月7日
First and last time shopping here
Was sent the wrong letter and since this was a gift that I needed before leaving town I asked that it be expedited or shipped to the address I would be at. The request was ignored, I didn't even receive a response back, and I had to pay extra to ship it myself so the kid could have a complete present with his name spelled correctly.
UPDATE - There are some inaccuracies in the reply from the company. I received the order with an incorrect letter on a Wednesday and contacted the company telling them I needed the correct product by Thursday as I was leaving town Friday morning before the mail arrives. They then chose to ship it USPS Priority which is 1-3 day service, not 2 day as they stated. They "promptly" shipped out the replacement using a service that they knew wouldn't arrive in time for me to receive it. I have all the emails with this info. After seeing the tracking number showing it would arrive after I left, I THEN contacted them requesting it be changed to a new address which they DID NOT accommodate or even acknowledge. It's easy to reroute packages with carriers, it can even be done online without even calling. The fact that they would reply with lies just shows what a terrible company they are. This was a present for a child's birthday, it was pretty embarrassing to have to give him a misspelled gift. Avoid at all costs.
2023年8月3日
Alphabet Trains からの回答
We appreciate your update and the additional details you've provided. We sincerely apologize for any inaccuracies in our initial response and any frustration caused by the situation. It's clear that we fell short of meeting your expectations, and for that, we genuinely apologize.
We understand the urgency of your request and the disappointment of not receiving the correct product in time for the occasion. Our intention was to address your needs promptly and efficiently, and we acknowledge that there were missteps along the way.
In light of this situation, we want to offer a solution to make things right. We do accept returns free of charge, and we would be more than willing to provide a full refund or exchange for the incorrect product you received. This way, we hope to alleviate the inconvenience you've experienced.
Your feedback is taken seriously, and we will use it to review our processes and improve our services to ensure a more seamless experience for all our customers. We understand the significance of this situation, especially as it involved a special gift for a child's birthday.
If there's anything else we can do to make amends or assist you further, please don't hesitate to reach out. We value your feedback as an opportunity for growth and improvement. Thank you for bringing these concerns to our attention.
long tiem for prosseing the order
2023年7月19日
Alphabet Trains からの回答
Thank you for your feedback. We encountered some issues with the payment method provided for your order. Your credit card was declined numerous times. We made several attempts to reach out to you via email to address this but did not receive a response. As a result, your order was never processed.
We always strive to ensure our customers have a smooth experience, and we're here to help if you'd like to revisit your order or have any questions.
I love the alphabet trains <3
I love the alphabet trains <3 I still have the ones I got when I was little and I'm so happy my nephew now has a set of his own!
2023年5月28日
I had to return the trains for a…
I had to return the trains for a refund. All of them expect one either had the paint chipped, or one of them had green paint on the yellow car, the engine had a ding in the front of it where you could see the exposed wood, etc. Not at all the quality that I expected. The transference of paint wouldn't be caused by this, but the dings might-and that is they weren't rapped tightly or individually with bubble wrap. One piece of it was wrapped around all of them. In shipping it had dislodged and they just banged together. Needs a lot of work on at least the shipping and quality control as well. Shouldn't have green paint on a yellow car.
2023年4月26日
Alphabet Trains からの回答
Thank you for your honest review. We are extremely sorry to hear about your negative experience.
We try to do our best while packing the toys so that the no damage befalls them in transit. However, some couriers do not take utmost care while handling package and sometime packaging becomes loose and merchandise is damaged during transit.
Unfortunately, this is a normal fact of life however, we completely guarantee our customer shopping experience. That is why upon hearing about the problem from you we offered either a replacement or a full refund upon the return of the product.
We then supplied you with FREE return label and refunded your money in full once we received the package back from you.
We hope that you had no problem in returning the item and the process was as smooth as possible.
Thanks again for your review. We will try to do better in the future if it is within our power to do so.
Gifts were received promptly.
2023年4月5日
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