Alrehlat レビュー 379

Alrehlat からの回答

12時間前

Dear Zaheer Khan,

Thank you very much for your kind feedback.

We are delighted to know that the booking process was easy and simple for you, and that the guidance provided at each step was clear and helpful. Creating a convenient and user-friendly experience for our customers is very important to us, so your words are truly appreciated.

Thank you for choosing our service. We look forward to assisting you again in the future.

Alrehlat からの回答

2日前

Dear Ahmed Allam,

Thank you very much for your kind words and for taking the time to share your experience.

We are truly pleased to know that you had a positive experience with our customer service team and that Ms. Hrytsan Nataliia was helpful and supportive throughout the process. Your feedback is very important to us, and we will be sure to pass your warm words on to her.

We sincerely appreciate your trust and look forward to assisting you again in the future.

Alrehlat からの回答

4日前

Dear Babar Khan,

Thank you for your patience. We truly understand how upsetting and exhausting this situation has been for you, especially after the flight cancellation and the time you have already spent trying to resolve the matter.

We would like to reassure you that, on our side, your refund request has been successfully processed and submitted for further handling. At this stage, we have already sent the refund request to the airline and are currently awaiting their authorization.

Please note that, due to technical processing procedures, we are unfortunately unable to finalize the refund from our side until the airline authorizes the ticket refund in their system. In other words, until such authorization is received from the airline, there is no technical possibility for us to complete the refund process.

We kindly ask for your patience a little longer. As soon as we receive the airline’s authorization regarding your ticket refund, we will immediately inform you by email sent to the purchaser’s email address.

We sincerely regret the stress and inconvenience this situation has caused you and appreciate your understanding while the request is being finalized.

Alrehlat からの回答

6日前

Dear Zreeshh Sree,

Please be assured that your refund request has already been successfully processed from our side. At present, we have submitted the refund request to the airline and are awaiting their authorization. Unfortunately, for technical reasons, until the airline authorizes the refund of your tickets, we do not yet have the technical possibility to complete the refund from our side.

We understand how upsetting it is to wait without the clarity you expect, and we want to assure you that your case has not been ignored. We are monitoring the matter and, as soon as we receive the airline’s authorization, we will immediately inform you by email sent to the purchaser’s email address.

We would also like to note that, as indicated in refund policy, airline approval is required for the refund process and the refund may take up to 3 months: https://alrehlat.com/en/content/manual-refund.html

We sincerely regret the frustration this has caused and kindly ask for your patience while the airline completes its part of the procedure.

Alrehlat からの回答

6日前に更新

Dear Muhammad Abrar,

Thank you very much for your kind feedback.

We are very pleased to know that you had a great experience with our service and that Mr. Felix Turner was able to provide you with a quick and positive response regarding your booking issue.

Your words mean a lot to us, and we will be happy to pass your appreciation on to Felix.

Alrehlat からの回答

6日前

Dear Abir Bouzkri,

Thank you very much for your wonderful feedback.

We are truly pleased to know that Anastasiia Volosianko was able to assist you promptly and that your issue with the online check-in was resolved smoothly within just a few minutes. It is especially gratifying to hear that you found her kind, respectful, and helpful throughout the process.

Your recommendation means a great deal to us, and we will be very happy to pass your kind words on to Anastasiia.

Alrehlat からの回答

6日前

Bonjour Ali,

Nous vous remercions pour votre retour et nous sommes sincèrement désolés pour la situation que vous avez rencontrée.

Nous souhaitons vous expliquer que, au moment de l’émission des billets, nous n’avons malheureusement pas reçu de la compagnie aérienne la confirmation de la disponibilité des places sur le vol au tarif que vous aviez sélectionné. C’est pour cette raison que nous avons été contraints d’annuler votre réservation.

Concernant le paiement, nous tenons à vous rassurer : les fonds n’ont pas été débités par notre société. Ils ont uniquement été bloqués temporairement afin de vérifier la solvabilité de votre carte bancaire. Dès que nous avons constaté que l’émission des billets n’était pas possible, nous avons procédé le jour même au déblocage des fonds sur votre compte bancaire, et ceux-ci devraient déjà être visibles sur votre compte.

Si toutefois vous ne voyez toujours pas les fonds disponibles, nous vous invitons à contacter le service client de votre banque. Nous vous avons déjà envoyé par e-mail un document que vous pourrez présenter à votre banque afin de clarifier le statut de cette transaction.

Nous comprenons parfaitement à quel point cette situation a pu être décevante, surtout dans le contexte d’un nouvel achat à un tarif plus élevé, et nous regrettons sincèrement les désagréments causés.

Si votre question est désormais résolue, nous vous serions très reconnaissants de bien vouloir mettre à jour votre avis et votre note concernant notre société. Cela compte beaucoup pour nous, car nous faisons toujours de notre mieux pour aider nos clients et traiter chaque situation avec sérieux.

Alrehlat からの回答

2026年4月9日 に更新

Dear Mahdi Bayat,

We would like to clarify that your request for a voluntary ticket refund was processed by us in accordance with the airline’s fare rules. The refundable amount was communicated to you as early as November 9, 2025.

We also sincerely apologize for the long waiting time for the refund. Unfortunately, certain technical difficulties occurred during the process. However, we would like to confirm that the refund amount for your tickets has now been returned.

At the same time, we would also like to note that there is no information in our system confirming a double charge for this booking. We also do not see that any supporting documents regarding a double payment were provided to us by email at info@alrehlat.com

If you do have confirmation of such a transaction, please send it to us by email, and we will gladly conduct a repeated detailed review of the payment transactions.

We understand how disappointing this experience has been for you. At the same time, we would like to emphasize that the refund amount was determined in accordance with the airline’s fare rules applicable to your booking, and no processing error was identified on our side.

Alrehlat からの回答

2026年4月8日

Dear Farooq,

We have checked the information regarding your booking and would like to clarify that the flight was not cancelled. According to the information in the system, there was only a 10-minute delay on the airline’s side.

Please note that such a delay is not considered grounds for an involuntary refund.

For this reason, we kindly ask you to update your review and rating about our company, as this situation was not caused by our side.

Alrehlat からの回答

2026年4月6日

Dear Mr. Eric Honoré Labat,

Thank you very much for sharing your experience with us.

We are delighted to know that your trip planning process was smooth and that you found the booking process easy, the information reliable, and the service supportive at every step. It is especially rewarding to hear that our team was responsive and that Khrystyna Lashchsyhyn was able to guide you throughout the process.

We will be pleased to pass on your kind words to her.

Alrehlat からの回答

2026年4月1日

Dear MUHAMMAD ALI,

Thank you for sharing your feedback with us.

We are glad to hear that your booking through Alrehlat was smooth overall.

Your feedback is important to us, as it helps us better understand our customers’ experience and identify areas where we can improve clarity.

Thank you again for choosing our service.

Alrehlat からの回答

2026年3月31日

Dear Adam Al Qubaisy,

Thank you very much for your kind feedback.

We are very glad to hear that Anastasiia Volosianko was able to help you with everything in a polite and professional manner. We will be happy to pass your kind words on to her.

We truly appreciate your trust and your review.

Alrehlat からの回答

2026年3月30日 に更新

Dear Tatiana Al Khoury,

Thank you for providing the information needed to identify your case.

According to the information available in our system, we do not see any emails received from the email address that was used when purchasing the tickets.

Regarding your comments about the work of our WhatsApp and phone support agents, a detailed review of the quality of our customer service will be carried out. We take such feedback seriously, as clear and timely communication with our customers is very important to us.

As for the refund, please note that our company can process the refund only after the airline has authorized it and the mutual settlement has been completed. Your refund request was successfully processed on March 27, and the refund was issued by our side on March 30. Please check your bank account.

We would also be very grateful if, after receiving the funds, you could update your review and rating about our service to reflect the current status of the case.

Alrehlat からの回答

2026年3月27日

Dear ALNZAOWI،

شكرًا جزيلًا لك على مشاركتك هذا التقييم الطيب.

يسعدنا جدًا أن نعلم أن خدمة العملاء كانت سريعة الاستجابة، وأن كريستينا لاششيهين تمكنت من مساعدتك في حل مشكلتك. سنحرص على نقل كلماتك اللطيفة إليها، فمثل هذه الملاحظات تعني لنا الكثير.

نقدّر ثقتك بخدماتنا ونتطلع إلى مساعدتك مجددًا متى احتجت ذلك.

Alrehlat からの回答

2026年3月27日

Hello,

Please tell us in more detail what exactly happened, and also share your booking number or the buyer’s email address used when placing the order, so we can identify your case and check the situation thoroughly.

We look forward to your reply.

Alrehlat からの回答

2026年3月25日

Dear Doha Fraija,

Thank you very much for your kind review. We are pleased to know that you were satisfied with the responsiveness of our customer service.

It is especially valuable for us to hear that Khrystyna Lashchsyhyn was able to help resolve your matter. We will be glad to pass on your kind words to her.

We truly appreciate your feedback and your trust in our service.

Alrehlat からの回答

2026年3月24日

الأستاذ FAHMI،

شكرًا جزيلاً لك على كلماتك الطيبة وعلى ثقتك بنا. يسعدنا جدًا أن نعرف أن تجربتك الأولى معنا كانت جيدة، وأنك كنت راضيًا عن المصداقية وسرعة إتمام الحجز.

نحن نحرص دائمًا على تقديم خدمة واضحة وسريعة وموثوقة، لذلك فإن رأيك الإيجابي محل تقدير كبير بالنسبة لنا ويمنح فريقنا دافعًا كبيرًا للاستمرار وتقديم الأفضل.

نشكر لك اختيارك لنا، ونتمنى أن نحظى بخدمتك مرة أخرى في رحلاتك القادمة.

Alrehlat からの回答

2026年4月7日 に更新

Dear Ms. Meftah,

We have carefully checked the information in our system, including the step-by-step process by which the passenger details were entered by the purchaser during the booking. Based on this review, we did not identify any error on our side.

For your convenience and transparency, we have already sent you a confirmation by email with the relevant information regarding this verification.

Please note that all booking details are processed according to the data entered by the customer at the time of purchase. We understand how important the accuracy of passenger information is, and for this reason we have reviewed your case with special attention.

According to the information in our system, all relevant details had already been provided to you earlier by email. At the same time, we have now received your new letter and are trying to respond as promptly as possible. Please wait for our reply by email.

UPD 03/04
Dear Ms. Meftah,

Thank you for your patience.

We would like to inform you that your request to update the passengers’ personal details has now been successfully processed.

In addition, a refund of EUR 8 will be returned shortly to the purchaser’s bank account via a reverse transaction to the same payment method used to pay for the tickets.

UPD 07/04
Thank you very much for your loyalty and for your patience while we were reviewing your case.

We would like to inform you that the refund was processed on April 7. The funds were returned via a reverse transaction to the purchaser’s bank account.

If your issue has now been resolved, we would be truly grateful if you could edit your review and rating about our company. This is very important to us and means a great deal to our team.

Thank you once again for your understanding and cooperation.

Alrehlat からの回答

2026年3月17日

Dear Mr. Lambert,

We would like to clarify that your flight is scheduled for March 29 and, as of today, it has not been cancelled. According to the airline’s official website, the flight is still shown as active.

We have also checked the request history for your booking and identified your refund request. According to the information available in our system, your tickets are non-refundable under the airline’s fare rules. Please note that before purchasing a ticket, the airline’s fare conditions are displayed transparently on our website, so every customer has the opportunity to review them in advance and understand what to expect in case of changes to travel plans.

If you receive an official confirmation from the airline that your flight has been cancelled, please contact us again. In that case, your refund request will be reviewed once more and submitted to the airline for refund authorization.

Alrehlat からの回答

2026年3月15日

Dear Uday Teja Reddy Pebbati,

Thank you for your feedback.

We have already provided you with a detailed response and full consultation via email regarding your request. If you have received the necessary information, we would be very grateful if you could reconsider your assessment of our customer support service here.

Should you have any additional questions, please feel free to contact us at any time. We will be happy to assist you.