Amicus Law レビュー 16

We have had great support in the sale of my mother-in-law's house, the setting up of a property will trust, good advice regarding the need to seek proper financial advice and in dealing with changes to the trust (retirements and appointments).

The whole process from start to finish has involved excellent communication over roughly six months. Many individuals have helped, but on the house sale, Russell Munster has supported us tirelessly and Suzi Koszler-Allen has been equally helpful with the trust matters.

Others who have helped this process include Jena Norrell and Liz Mitchell and apologies to anyone else involved who hasn't had a mention.

I can safely say that all of our interactions with Amicus Law have been positive and reflect well, meaning that I have no hesitation in recommending Amicus Law.

Thank you

Why would I never use Amicus Law Ilminster again? It is not the shoddy nature of their work; you know the drill, asking questions the answers to which we had already given, completely ignoring the file of material that we supplied on hiring them, not realizing our name had been misspelled on documents, the glacial speed at which responses were given, the fact that our conveyancer was never in the office meaning that I spoke to at least five other members of staff in just a six week period which left me with a sense of confusion over who was actually dealing with our case. Or even the fact that our appointed conveyancer – on the one time that I managed to speak with him – told me that the sale had fallen through, which absolutely panicked me, until he realized that he was reading emails from a month prior. None of this inspired me with any confidence that AL was particularly involved or interested in our house sale.
No, it is not really any of those issues that upset me. It was the fact that on the day of completion – a day which is quite probably one of the most stressful that anyone can experience – nobody from the office had the consideration to tell us that their bank had been subject to a power outage and we would not be receiving the proceeds from our sale on that day.
If anyone, anyone, had thought to inform us of something so fundamentally important I think my whole approach to this company would be materially different.
Put yourselves in our shoes. It is lunchtime on the day of completion. Our house is in chaos, we are exhausted, drained and a bit stressed. Someone from the office phones and tells us the sale has been completed. So far, so good. There is absolutely no mention of the problems at Lloyds Bank. Five hours later – it is now nearly the end of the working day (and almost the last working day before Christmas) – we think we ought to check the bank accounts to see if everything has gone smoothly. No money. We ring the office to ask what has happened and are told about the problem with their bank account. We ask when we might receive the money and are told, “Hopefully not too long.” It may have been this lackadaisical approach which represented the straw to the metaphorical camel’s back, but if hundreds of thousands of pounds of your money are floating around in cyberspace and you have no idea where they are or when you’ll get them, I’m sure you might also lose your temper and swear if the people responsible basically shrug.
Long story short, we got the money five days after the sale only due to the hard work and diligence of one of the senior members of the accounts team who seemed to be the only person who realized that we were the clients and actually paying for a service.
We complained.

The response to our complaint was tainted with a sense of irritation, lightly sprinkled with annoyance and with a faint whiff of condescension. In fact, more was made of the fact that my husband lost his temper and used bad language than their error in the first place. We were very much made to feel at fault.
We had plenty of other work for a solicitor – including making wills and Lasting Powers of Attorney. Safe to say Amicus Law will not be getting any of this business.
The company is currently running an advertising campaign which states, “We are on your side.” Trust me. They’re not.

This is my second time that I have used Amicus Law in Bridgewater to do the conveyancing of my sale and onward buy. I cannot sing their praises enough.
Emily House has been simply amazing. So approachable, easy to get hold of, so kind, totally non-judgemental, very efficient and capable in all aspects. Again she has navigated what became (to me) such problem fraught circumstances!
Without Emily and her team….Jane and Chrissie, I doubt that I would have had the strength to push through.
I can’t thank Emily enough. If I should ever have to sell again, there is only one person I would choose!

I’d would prefer to give 0 stars. We used Amicus law for our first house purchase. I wish we had used anyone else….. constantly chasing them for updates, they wouldn’t reply to the estate agents or the seller’s solicitor unless we chased them. I chased multiple times for the property report and only when I asked to pick a copy up from their office was one emailed to me. I was told by one lady, who answered the phone, that she had also had difficulty getting hold of our solicitor. Once I got to speak to our solicitor I was told she had other deadlines…. But had no communication on this. Everyone had agreed to Exchange Monday/Tuesday ,Which was our solicitor’s requirement so we could complete on the Friday, what happened was no communication from our solicitor and later found out the plan was to exchange Thursday and Complete Friday after us chasing once the estate agents said we hadn’t exchanged yet. I will NEVER use Amicus Law again….

My experience with Simon Brimacombe has been profoundly upsetting. In my opinion, his conduct mirrored the same controlling and distressing behaviours often associated with the individuals he represents. Most alarmingly, I encountered him in a clearly designated protective area of the court — a space meant to ensure safety and emotional security — where he approached me directly and, I believe, used intimidation tactics prior to the hearing.

This interaction caused considerable emotional distress before I even stepped into the courtroom and, in my view, demonstrated a lack of regard for the sensitivity of the case and the vulnerable position I was in.

While everyone has the right to legal representation, I expected a higher standard of professional conduct, especially in emotionally charged and trauma-related proceedings. I feel it’s important that others are aware of this kind of behaviour, particularly those seeking trauma-informed or safe environments within the legal system.

We had the unfortunate experience of having Amicus, Weymouth acting for the sellers on a simple freehold purchase we were trying to buy.
It took them weeks to reply to the most simple of emails, our poor solicitor struggled to make any progress.
It made what should have been a very quick transaction painfully slow!

Avoid at all costs

Appalling service. My niece purchased her grandparents house. She had a cash buyer for her own, got a mortgage in place. All paperwork was hand delivered or collected at the Bridgwater Branch. Amicus lost paperwork and said my niece hadn't sent it to them. They told her that her buyer couldn't be located, they had been trying for 2 days, it was to cover up for not being able to find the paperwork. My niece contacted her Estate Agent who located the proposed buyer of her own house without a problem! Avoid these Solicitors. They won't even put your telephone calls through. Go to Lyons Bowe if you live in Bridgwater, Somerset. They are the best.

Very interested to read these reviews. Sadly we had very poor experience on conveying side of simple land transfer. Took six months, had to chase continually, wrong documents sent to buyers solicitor relating to a completely different client, monies not transferred on completion and a week later still waiting for completion statement to explain amounts. Interested to see that Andrea ‘always’ responds. Sadly, she hasn’t responded to our letter asking for explanation. Could never recommend, or use again. Sorry Amicus but one can only speak as you find…

We recently sold our deceased aunt’s flat in an assisted living facility, Gatchell Oaks. Long story short: Painfully slow amateur process including failing to inform us that staff doing the very basic admin was off sick for three weeks, but nothing has changed - multiple complaints later, this pathetic process continues to bob along 5 months after agreeing price with a cash buyer for a one bedroom flat. Terrible.

Rang Martock regarding quote received approx 6 weeks earlier. Asked question ‘if I get the documents from present solicitors could you complete the transfer of property ownership’. Too busy to answer, had to go in for answer. Went in. Did not sit down as awaiting a yes/no. ‘Andrea’ wanted more information from myself (basically wanted me to instruct), I refused as simply wanted my question answering. Answered my question. I left the building, unfortunately ‘Andrea’ was still waving papers at me saying needed more information as I walked across the road. Presumed I was instructing, not why I went in. Emailed to let Amicus know what happened, recieved email back alluding to myself being problem (my memories of what happened is completely false - apparently), I am informed I had conversation to instruct Amicus yesterday. Unfortunately I was not present at that conversation. Was excellent prior to this happening, Am I made out to be a problem as I did not sit and sign everything over to instruct to complete work without asking questions? Did not sit down as was a yes/no question? Trust blown. Walked away. Unprofessional.

Tamara at Amicus Law was great, she was very helpful and professional. My house purchase was very compilated and couldn't go ahead in the end as the survey showed that the house was not insurable, but Tamara was quick to get back to me and chase people up for me. I would use Amicus Law again

Andrea at Martock is highly recommended. How many solicitors do you know get back to you quickly, well Andrea does! She informs you if she is out of the office and her work is thorough, diligent and fast. She is a true professional in all senses of the word. No she isn't paying me and I don't work for Amicus but I have used Andreas services 3 times now and she can't be faulted. I went through a harrowing divorce/house sale and she made things so much easier for me! If I need to I will use her again without hesitation.

I’ve had recent experience of conveyancing work by Tamara and it was absolutely atrocious. My buyer (using Tamara) agreed a completion date and as it got close Tamara seemed to be using stalling tactics. When it came to the crunch, it turned out Tamara hadn’t reviewed documents she’d been in possession of for over 5 weeks. The stress caused by this unprofessional woman was completely unnecessary.

Helen was called upon by one of the nurses caring for my dad that was suffering with mesothelioma. Helen came to see us in person and in the time she had with us she gave dad a true and honest insight into what could happen with his case. Helen did more for us in two weeks than one "big" law firm did for my dad in more than a year. We only wish we had met Helen so much sooner. 6 years on Helen remains a very meaningful individual in our lives. Helen helped with matters outside of dad's mesothelioma case including pension and death in service which weren't even matters my dad had considered. It was obvious she did all she could to help us and we can never thank her enough. A true gold service I wish we were all lucky enough to receive as a bare minimum! No everyone is as lucky as us.

I would like to express my gratitude to Helen Grady and her team at Amicus Law.
I was diagnosed with mesothelioma in 2021. Helen was recommended to me by a colleague I worked with for many years on a respiratory ward at a hospital.
Helen is a specialist in asbestos related diseases .
She took away the stress and anxiety of making a claim for my illness and sorted out all the paperwork and explaining every step of the way which was easy for me to understand.Helen and her team are professional and above all friendly and easy to contact and communicate with.
Thank you so much Helen and your team .
Keep up the good work. Maria

An absolutely awful experience with Tamara that made us stop using Amicus Law and move to another solicitor when buying our house.

Having had a call from Tamara and her shouting down the phone at me and not letting me get a word in regarding a matter that had previously come to light when we first purchased our property. Tamara reduced me to tears and then continued to shout at my husband put the phone down on him and then blame my husband. When asked for the recording of the call it could not be found! Surprise surprise.

If you are looking to use a solicitor give Amicus Law a miss unless you like to be verbally abused.