My mum’s water pressure was about 6 bars and the shower would trickle so washing was the worst experience and would take forever. With the water pressure booster the pressure has increased to 9 bars a... もっと見る
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To be honest the pump went wrong on our Grundfos home booster & Glen gave advice freely and was very knowledgeable about how to resolve the situation & even confirm a cost effective way of getting wat... もっと見る
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Great service. Pump arrived promptly after ordering - ordered Monday and arrived on Wednesday later that week using standard shipping although I did ring to check that the pump was in stock before ord... もっと見る
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I received excellent service and very helpful advice from Glen who advised me which pump would be most suitable for my needs. I would highly recommend them
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企業情報
さまざまな外部ソースから提供された情報
The highest quality Industrial, Water and Borehole Pumps in the UK. Order today for FREE UK delivery. Warranty on all products.
連絡先
The Drift, IP3 9QR, Ipswich, 英国
- info@anglianpumping.com
- anglianpumping.com
4.6
優良
1626件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 95％に回答しています
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Anglian Pumping Services からの回答
Good morning,
Thank you for the 5 star rating. The team are working so hard to keep up with our incredible growth and great feedback is really appreciated.
Hope all works well for you.
Best Regards
Glen Denny
Managing Director
Unfortunate currier problems but a…
Unfortunate currier problems but a replacement product arrived and works very well. Well packed and good communication.
2026年5月8日
Anglian Pumping Services からの回答
Good Evening,
Really appreciate the feedback. The team are working incredibly hard in this growth phase to keep up with orders and restocking.
Reliable carriers seem to be an issue. We use DHL and FedEx, both have problems at times and I’m unsure of the fix for that.
Grateful you didn’t knock of any stars for the carrier issue and glad we responded well.
All the best
Glen Denny
Managing Director
Disappointing experience unfortunately
Items were not shipped on time to us which delayed the job we were on. Then they tried to blame the courier company. Thankfully I was refunded and found another company that could deliver to us on time!
2026年3月30日
Anglian Pumping Services からの回答
Good Evening,
Really sorry we have let you down here. It’s been an incredible growth month, stores are in from 6am and working flat out to catch up.
Glad we was helpful on the refund though and that you got resolved.
We have extra staff employed just going to be into next week until we see the benefits.
Best Regards
Glen Denny
Managing Director
Don't ever bother with buying from this company!
We ordered a replacement pump first thing on Monday and paid for next-day delivery, as our existing pump had failed. This pump is responsible for water distribution across our farmyard and supplies water for around 60 animals, so the matter was extremely urgent.
Despite daily contact with Anglian Pumping Services, the pump was not delivered until Friday. During this time, we found the customer support very disappointing. There appeared to be no telephone number available to speak to someone directly, and communication by email did not feel urgent enough given the seriousness of the situation.
We appreciate that courier delays can happen, but the issue was repeatedly blamed on FedEx, with no practical solution offered to us, such as sending out a replacement pump or taking further steps to help resolve the emergency. From our perspective, once payment had been taken, there was very little meaningful support.
This caused us considerable stress and difficulty in providing water for our animals over several days.
We were told that the next-day courier charge would be refunded, but we have not yet received confirmation that this has been processed. A confirmation email would be appreciated.
Overall, this was a very poor customer service experience at a time when we urgently needed help. Sadly, based on this experience, we would be unlikely to use Anglian Pumping Services again.
2026年5月11日
Anglian Pumping Services からの回答
Good Evening,
Sorry we haven’t been our best on this. We are growing very fast and I can only assume because we are doing a better job than our competitors.
We clearly need to be better. We have employed and we are working longer hours so these problems will be gone next week.
Sorry you didn’t have the best experience with us.
Best Regards
Glen Denny
Managing Director
was given company as a recommendation
was given company as a recommendation. It worked well reasonable price and excellent delivery will be using again when in the market
2026年5月6日
Anglian Pumping Services からの回答
Good Afternoon,
Really pleased to hear your were recommended and the team did an excellent job.
Be great to hear from you again.
Best Regards
Glen Denny
Managing Director
Great service
Great service, priced well, delivery on time. Bought from them on multiple occasions and will again. Thanks
2026年5月5日
Anglian Pumping Services からの回答
Good Morning,
Thanks for the 5 star review. Glad the team did well with service, pricing and delivery.
Best Regards
Glen Denny
Managing Director
Great products but terrible service…
Great products but terrible service from Gary. He hangs up the phone when you ask him why it’s taken 4 working days to send an order.
Applying servuce you need to do better Anglian and you will be a great company
2026年5月19日
自発的なレビュー
Anglian Pumping Services からの回答
Good Evening,
Thank you for saying we have great products.
Order placed 10.22pm 14th May, we processed order 15th May. It arrives 4 working days later. Next day was available but not selected from purchaser.
We do not advertise our telephone number on our website. It can be found by google searching but does require some effort. We prefer not to be called for web orders.
We are fine for staff to end calls or remove themselves from situations if it is not beneficial to their mental health or to company productivity.
Ideally would be delivering in 3 working days but also there is that next day option for time critical orders.
All the best
Glen Denny
Managing Director
Anglian Pumping Services からの回答
Good Morning,
Thank you for taking time to review us. Glad we could help with quick delivery and good pricing.
Best Regards
Glen Denny
Managing Director
Thank you for the great service and…
Thank you for the great service and advice and very quick delivery
2026年5月5日
Anglian Pumping Services からの回答
Good Morning,
Thank you for the excellent review. Good to hear the team help with great advice and service. Also stores packing quick.
Appreciate the order.
Best Regards
Glen Denny
Managing Director
Excellent service and price
Excellent service and price, even companies local to me could not match them.
2026年5月7日
Anglian Pumping Services からの回答
Good Morning,
Thanks for the 5 star review. Glad pump arrived swiftly and our pricing was good.
Hope all works well for you.
Best Regards
Glen Denny
Managing Director
Would highly recommend
Would highly recommend, pump arrived as promised on next day carriage. Easy trouble free competitive purchase, many thanks
2026年5月6日
Anglian Pumping Services からの回答
Good Morning,
Thank you for taking time to review us. Glad team doing a great job with packing and delivery.
I know they are under pressure from our growth so really appreciate the extra effort and hours worked from them to keep customers service level high.
Best Regards
Glen Denny
Managing Director
Don’t like the WhatsApp messaging as…
Don’t like the WhatsApp messaging as sometimes I didn’t get a response or questions answered. Would much prefer to speak to someone.
Also didn’t have the pump I ordered in stock, but on the plus side they sorted a different one really quickly and got it out to me.
2026年5月6日
Anglian Pumping Services からの回答
Good Evening,
People seem quite vocal about us removing the phone number however the team have suffered enough abuse over the years and I have taken the view that staff happiness is much better than a few not so happy customers.
We have seen a sales increase since we moved to WhatsApp by over 20% so we are definitely not reversing the change!
Glad the team did well. A happy team is a productive team.
Best Regards
Glen Denny
Managing Director
Anglian Pumping Services からの回答
Good Afternoon,
Thank you for taking time to review us. Glad our website was easy to us and filter arrived swiftly.
Best Regards
Glen Denny
Managing Director
Fantastic efficient service all…
Fantastic efficient service all products are of a high quality
2026年5月5日
Anglian Pumping Services からの回答
Good Afternoon,
Thanks for the 5 star review. Glad the team could help and everything went smoothly.
Best Regards
Glen Denny
Managing Director
Anglian Pumping Services からの回答
Good Afternoon,
Many thanks for your repeat business. Glad the team looking after you well and all comign out on time.
Best Regards
Glen Denny
Managing Director
Anglian Pumping Services からの回答
Good Morning,
Thank you for the 5 star review. Pleased to hear the stores team getting the pump out quick and pricing good.
Best Regards
Glen Denny
Managing Director
Service is terrible
Service is terrible, web chat only and if you ask for the phone number to call them and discuss issues you will be met with comments such as 'talking wont change anything' and a refusal to provide a contact number. Asked for an immediate refund after this poor service.
2026年4月28日
Anglian Pumping Services からの回答
Good Afternoon,
We explained fully delay was caused by manfacturer issues. We are a reseller not the original equipment maker so if they delay, we delay.
I feel communcation was very good. Also if we choose to protect our staff from angry people like yourself, that is also ok.
My advice is conduct yourself in a nicer manor and people will be more willing to talk.
All the best
Glen Denny
Managing Director
Anglian Pumping Services からの回答
Good Morning,
Thanks for the 5 star review, glad we could help.
Hope the pumps works well for you.
Best Regards
Glen Denny
Managing Director
Appalling Service
I am absolutely appalled at the service, how the business survives is beyond me.
Booked for a service of 2 x Dab E.Sytanks, dealt with the Managing Director whose communication was sporadic at best. Organised a date, nobody arrived, phoned the office twice and spoke to two different members of staff who said they would get back to me, neither did. E-mailed telling him of my disappointment of how everything had been handled and needless to say have had no response.
2026年5月8日
自発的なレビュー
Anglian Pumping Services からの回答
Good Afternoon,
I am assuming you are just having a bad Friday?
If we decide not to deal with you because the journey is too long please do not take offence. Sometimes we cannot help everyone but we do our best.
Our business is growing fast and through careful management, choosing correct work we are doing very well. Sorry your work was too much for us in this busy period. Seems to me I choose wisely as you do not appear to be a very nice person.
Best Regards
Glen Denny
Managing Director
I ordered 3 pumps and had confirmation
I ordered 3 pumps and had confirmation, I immediately realised I hade made a mistake so I emailed them to rectify before dispatch in fact moments after I made the order and payment.
I was emailed next day and asked to cancel on a form, so I did the same day, my order and re order the correct items.
I didn’t reorder as I had paid already and was waiting a refund. Next day I was informed that the order was being delivered tomorrow.
I emailed and asked why they were sending it and if they could divert it. It wasn’t delivered.
7 day on I’m still waiting my refund.
2026年4月30日
Anglian Pumping Services からの回答
Good Morning,
Our team our currently working very efficiently from order placed to packing could be 5mins.
At these speed levels its really important for the customer to ensure correct ordering, sorry you made an error.
However if you have made an error, the returns process is very simple and dealt with swiftly.
Best Regards
Glen Denny
Managing Director
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