Don’t trust any salesperson from this company. They will lie and sign you up for a subscription service even when you only agreed and signed for a specific set of service dates. They will lie sales r... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Their technicians communicate so well with their customer's . Vert knowledgable. They let you know when they will be there ,ask you if you have any problems we need to take care of,take picture's of w... もっと見る
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Today we had Mason as our tech and he did a nice job of explaining what he was about to do and then did it in a very professional manner
企業が回答しました
Aptive is the best pest control service ive worked with, no question. Parker did a great job in helping me prevent another yellow jacket take over this year, quickly, easily and professionally.
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企業情報
当該企業による記述
Get a quote
Welcome to Aptive Pest Control
当該企業による記述
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
連絡先
4671 Alpine Ave NW, 49321, Comstock Park, MI, 米国
- 16165777367
We overthink pests so you don't have to.
4.1
ほぼ満足
145件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Lack of communication
I had my pest control canceled by the technician in February and had no phone contact to set up a new appointment. I was home all day waiting but got a text saying he’d be here late in the afternoon. Then I got a second text after 5:30 saying he’d wouldn’t be able to make it and that they’d reschedule. No one called or rescheduled. Then I got a survey for the technician’s business, so that tells me the communication in your company is lacking.
2026年3月28日
Aptive Pest Control - Grand Rapids からの回答
Thank you for sharing your experience with us, Brooke. We’re sorry to hear about the missed appointment and the lack of follow-up afterward. We understand how frustrating it is to set aside time, receive changing updates, and then not have the service completed or properly rescheduled.
Please email socialmedia@goaptive.com with your service address and details of the appointment so our team can review your account and help handle this for you!
-Alexis
Aptive Pest Control - Grand Rapids からの回答
We really appreciate you taking the time to share your experience with us, Dawn! It’s great to hear the service was professional, thorough, and focused on addressing exactly what you needed during the visit. That level of attention is exactly what we aim to deliver, and we’re glad it made a positive impact for you. Thank you for trusting Aptive to handle your pest control needs!
-Alexis
The technicians are superb
The technicians are superb. When having difficulty with double billing, it was a huge issue. I do feel they have done what is right to make things right. Overall I still give them a 5
2026年3月25日
Aptive Pest Control - Grand Rapids からの回答
Hi Dawn,
Thank you for sharing your experience! We’re glad to hear that our service professionals provided superb service and that we were able to make things right regarding the double billing. At Aptive, we take pride in making sure every issue is handled carefully and professionally, so our customers feel confident their concerns are addressed. We truly appreciate you choosing Aptive and for recognizing our efforts, we’ve got this handled!
-Jasmine
Consistent in their follow up each time…
Consistent in their follow up each time on insect traps they place, informing of what they completed if I'm not at home when they come.
2026年3月17日
Aptive Pest Control - Grand Rapids からの回答
We truly appreciate you sharing your feedback with us! It’s wonderful to hear our service professionals provided attentive, thorough care while keeping your home well protected against those unwanted pests. Clear communication, following directions, and addressing every concern are what we aim for, and it’s rewarding to know it made a difference. Thank you for trusting Aptive and for being such an important part of our community!
-Alexis
Great at the beginning but it didn't last…
They started out strong and quickly fixed the mouse problem. After a few months, I heard less from the company and saw less of their technicians. In December, they did their "treatment" but it wasn't at my house. Their Technician did come here but only because I contacted them by text. When he got here he was at my property for less than 10 minutes, including our conversation at my front door. That's the last time I heard/saw anyone but they still are getting paid every month. It is now almost April. What am I paying them for? I'm disappointed in their maintenance aspect.
2026年2月25日
Aptive Pest Control - Grand Rapids からの回答
We really appreciate your feedback, Ruth. We’re glad to hear that the initial rodent issue was handled quickly, but we understand your frustration with the decreased communication, missed visits, and unexpected charge. We know how important consistent maintenance and follow-through are. Please email socialmedia@goaptive.com with your service address and any details you’d like to share so our team can review your account and help with anything we can!
-Alexis
Great service
Really took care of our bugs and rodents. And I loved the regular cleaning of outdoor window frames, light fixtures, and our attached hose winder to remove any nests those pests wanted to call home.
2026年3月21日
Aptive Pest Control - Grand Rapids からの回答
Hi Mary Beth,
Thank you for sharing your experience! We’re thrilled to hear that our Aptive team was able to take care of the bugs and rodents while also keeping the smaller details, like window frames, light fixtures, and your hose winder, well-maintained.
Providing thorough, attentive service is how we make sure every home is properly handled from top to bottom. We truly appreciate you choosing Aptive and being part of the neighborhood!
-Jasmine
Aptive Pest Control - Grand Rapids からの回答
Hi Terry,
We’re glad to hear our team could provide fast and informative service! At Aptive, we focus on making sure every detail is handled thoughtfully, so you can relax knowing your home is well protected. Thank you for trusting us to get it handled right!
-Jasmine
The Technician contacted me before and…
The Technician contacted me before and after and also took pictures of everything they did. Very through and always on time. Always sends pictures of the work they are doing.
2026年3月18日
Aptive Pest Control - Grand Rapids からの回答
Hi Keith,
Thank you for sharing your experience! We’re thrilled to hear that your service professional stayed in touch before and after your appointment and documented everything thoroughly with photos. That level of attention and transparency is exactly how we like to have things handled at Aptive.
We appreciate you choosing Aptive and being part of our neighborhood. If there’s ever anything more you need, rest assured, we’ve got this handled.
-Jasmine
In my opinion
In my opinion, the treatment provided for my house on the lake does not effectively address the spider webs. Despite the occasional removal and spraying, the webs continue to reappear.
2026年2月27日
Aptive Pest Control - Grand Rapids からの回答
Hi Anthony,
Thank you for sharing your feedback. We understand how frustrating it can be when spider webs continue to appear despite ongoing treatments. At Aptive, we strive to provide thorough and effective pest control for every home, and it’s clear that your experience hasn’t fully met your expectations.
Spider activity can vary based on the environment, especially in homes near water, and some spiders may return as they move around looking for shelter. We want to make sure your home is as comfortable and protected as possible, so if you’re open to it, please reach out to us directly at socialmedia@goaptive.com. We’d be happy to review your account and schedule a re-service to address the spider activity more effectively.
We appreciate you being part of the Aptive family and giving us the opportunity to make things right.
-Jasmine
Representative was one of the best i…
Representative was one of the best i have ever spoken with at any company. Solution focused, customer centric.
2026年2月26日
Aptive Pest Control - Grand Rapids からの回答
Hi Randi,
We’re thrilled to hear about your experience with our team. At Aptive, we aim to be solution-focused and put our customers first, so it’s wonderful to know that our service professional made such a positive impression. Your feedback means a lot and encourages us to continue delivering the high level of care and service our customers deserve. Thank you for being part of the Aptive neighborhood.
-Jasmine
Tech was prompt and took care of our…
Tech was prompt and took care of our needs efficiently.
2026年2月20日
Aptive Pest Control - Grand Rapids からの回答
Hi Norman,
Thank you for sharing your feedback! We’re glad to hear that our service professional was prompt and addressed your needs efficiently. At Aptive Environmental, we take pride in providing reliable, thorough service while ensuring our customers’ homes are well cared for.
It’s wonderful to know that our efforts made a positive impact. Feedback like yours motivates our team to continue delivering professional, high-quality service. We truly appreciate you choosing Aptive!
-Jasmine
I love the ease of communication with…
I love the ease of communication with my technician and the photographic evidence of the areas he addressed around my home. My technician Jay is courteous and friendly as well as efficient.
2026年2月19日
Aptive Pest Control - Grand Rapids からの回答
Hi Donna,
Thank you for sharing your experience! We’re thrilled to hear that Jay’s courteous, friendly, and efficient service has made a positive impact. At Aptive Environmental, we take pride in keeping our customers informed every step of the way, and providing photos of treated areas is one way we make sure you feel confident in the care your home receives.
It’s wonderful to know that our team’s communication and attention to detail are appreciated. Feedback like yours motivates us to continue delivering professional, reliable service that our customers can trust. We truly appreciate you choosing Aptive!
-Jasmine
Service is always important to our…
Service is always important to our needs. Always respectful of our little dogs to not disturb them.
Thank you!
2026年2月18日
Aptive Pest Control - Grand Rapids からの回答
Hi Rob,
Thank you so much for your kind words and for being part of the Aptive community. It’s wonderful to hear that our team continues to provide service that meets your needs while also being respectful of your little dogs and the comfort of your home.
We truly appreciate your trust in Aptive and are grateful for the opportunity to care for your home. Thank you again for taking a moment to share your experience.
-Jasmine
Great Service
Very thorough and I appreciate the photos they include at the end of the treatment.
2026年2月11日
Aptive Pest Control - Grand Rapids からの回答
Hi Ginger,
Thank you for taking the time to share your feedback and for being part of the Aptive community. We’re glad to hear that you appreciate the thoroughness of our service and the photos our team provides at the end of each treatment.
Providing detailed, transparent care is something we take pride in, and it’s wonderful to know it makes a difference for you. Thank you for trusting Aptive to keep your home protected!
-Jasmine
They are so good at communication
They are so good at communication. They let me know when they’re on their way and when they are done. Further, they care about our dogs, instructing which areas to keep them away from ( and for how long). They also give pictures that show where they worked. I’m very happy with their service!
2026年2月12日
Aptive Pest Control - Grand Rapids からの回答
Hi Billie Ann,
Thank you for sharing your experience! We’re thrilled to hear that our team’s communication, attention to detail, and care for your pets have made such a positive impact. At Aptive, we take pride in keeping our customers informed, providing thorough service, and ensuring every home and yard we protect is safe and comfortable.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to provide exceptional service.
-Jasmine
They have done a great job everytime…
They have done a great job everytime they have come out. Devin explained exactly what the application was intended to do in February.
2026年2月10日
Aptive Pest Control - Grand Rapids からの回答
Hi Ted,
Thank you for sharing your experience and for recognizing Devin’s thoughtful explanation during your February service. We’re glad to hear each visit has been handled with consistency and care, and that the purpose of the application was clearly communicated. Providing reliable service and keeping you informed are both important parts of the experience we strive to deliver at Aptive.
We truly appreciate you choosing Aptive and being part of our community. Your trust means a lot to our team, and we look forward to continuing to care for your home.
-Jasmine
Aptive Pest Control - Grand Rapids からの回答
Hi Mike,
Thank you for your feedback! We’re so glad to hear that our team consistently arrives on time and provides great service. Delivering reliable, thorough care is exactly what we strive for at Aptive, and it means a lot to know it’s making a positive impact. We truly appreciate you choosing Aptive to care for your home!
-Jasmine
They are very good at communication…
They are very good at communicating with the customer. As a customer, I really appreciate their keeping me informed of the progress in servicing my property.
2026年2月6日
Aptive Pest Control - Grand Rapids からの回答
Hi Thomas,
Thank you for sharing your experience! We’re thrilled to hear that our team’s communication has made a difference for you. Keeping our customers informed every step of the way is something we take pride in at Aptive, and it means a lot to know it’s appreciated. We truly value you trusting us to care for your home!
-Jasmine
Guy Never Showed Up and Was Still Charged
Jordan was supposed to service my house on Friday, 1/30/26. He never showed up and told me he walked around the whole property and serviced it. I was home, and he was never at my house, so I called him out. He said the directions had taken him to a different house, so I'm not sure if he was lying and never did anything or if he serviced the wrong house. I then texted him it was fine and I just wanted to make sure I didn't get charged, and he never texted back. Pretty horrible experience. I called Aptive today to have my account credited the $110, and they said the best they can do is have a service completed at no charge. So, we'll see what happens on Tuesday this upcoming week. If I get serviced and get charged again, I'm going to cancel my account.
2026年1月30日
Aptive Pest Control - Grand Rapids からの回答
Hi Zach,
Thank you for taking the time to share this experience. I can understand how upsetting and confusing this situation would be, especially when you were home and were told the service had already been completed. That’s not the level of communication or accountability Aptive expects from our service professionals, and I appreciate you calling this out.
I’m also sorry for the lack of follow-up after you raised your concern about being charged. Clear communication is important, and it’s frustrating when that doesn’t happen. I’m glad you reached out to our team so the situation could be reviewed and a no-charge service scheduled to make this right.
We’ll be closely monitoring the upcoming visit to ensure it’s completed properly and that your account is handled accurately. Your feedback is being shared internally so we can address both the service and communication issues you experienced. Aptive values your trust, and we appreciate the opportunity to follow through and deliver the experience you should have had from the start.
Thank you for giving us the chance to correct this and for being part of the Aptive neighborhood.
-Jasmine
They are are reliable
They are are reliable, friendly and willing to address any concerns you may have.
2026年1月27日
Aptive Pest Control - Grand Rapids からの回答
Hi Faye,
Thank you for sharing your experience with Aptive. We’re glad to hear our team has been reliable, friendly, and attentive to any concerns you may have. Providing responsive and trustworthy service is what we strive for with every visit. We truly appreciate you choosing Aptive and for being part of the Aptive neighborhood, and we look forward to continuing to care for your home.
-Jasmine
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