Aptive Pest Control - Grand Rapids レビュー 147

Aptive Pest Control - Grand Rapids からの回答

2026年2月2日

Hi Zach,

Thank you for taking the time to share this experience. I can understand how upsetting and confusing this situation would be, especially when you were home and were told the service had already been completed. That’s not the level of communication or accountability Aptive expects from our service professionals, and I appreciate you calling this out.

I’m also sorry for the lack of follow-up after you raised your concern about being charged. Clear communication is important, and it’s frustrating when that doesn’t happen. I’m glad you reached out to our team so the situation could be reviewed and a no-charge service scheduled to make this right.

We’ll be closely monitoring the upcoming visit to ensure it’s completed properly and that your account is handled accurately. Your feedback is being shared internally so we can address both the service and communication issues you experienced. Aptive values your trust, and we appreciate the opportunity to follow through and deliver the experience you should have had from the start.

Thank you for giving us the chance to correct this and for being part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2026年1月28日

Hi Faye,

Thank you for sharing your experience with Aptive. We’re glad to hear our team has been reliable, friendly, and attentive to any concerns you may have. Providing responsive and trustworthy service is what we strive for with every visit. We truly appreciate you choosing Aptive and for being part of the Aptive neighborhood, and we look forward to continuing to care for your home.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2026年1月23日

Hi Charles,

Thank you for sharing this feedback. I can understand how discouraging it is to feel like the value you’re paying for isn’t coming through, and that’s not the experience we want anyone to have with Aptive.

Our goal is for each service to feel thorough and worthwhile, so this tells us there may be gaps we need to look into. We’d appreciate the opportunity to review your account, talk through your concerns, and make sure your service plan is being carried out the way it should be.

If you’re open to it, please reach out to us directly at socialmedia@goaptive.com so we can better understand what you’re seeing and work toward a better experience. Your feedback matters, and we truly value you as part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2026年1月23日

Hi Duanne,

Thank you for sharing your experience. We’re thrilled to hear that Johntae was professional, personable, and attentive during your first interior treatment. Noticing opportunities to provide additional solutions, like the UV bug traps, is exactly the kind of proactive care we strive for at Aptive.

We truly appreciate you being part of the Aptive neighborhood and for trusting us with your pest control needs.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2026年1月2日

Hi Michael,

Thank you for sharing your feedback! We’re glad to hear that our team’s promptness and clear communication have made your experience positive. At Aptive, keeping our customers informed and providing reliable service are top priorities, and we truly appreciate you choosing us to care for your home.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年12月31日

Hi Beth,

Thank you for taking the time to share this feedback. We understand how frustrating it can be to be charged for a visit that didn’t fully reflect the services you expected, especially with winter weather and daytime scheduling. We appreciate you noting that this wasn’t the fault of the Aptive service professional.

At Aptive, we want pricing to fairly reflect the work completed, and your request regarding billing is completely understandable. Please reach out to us directly at socialmedia@goaptive.com so we can review your account and make sure this is handled appropriately. Thank you for bringing this to our attention and for being part of the Aptive community.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年12月29日

Hi Kelly,

Thank you for taking the time to share your experience and for being part of the Aptive community. We’re glad to hear that our team has consistently been polite, respectful, and professional. At Aptive, providing attentive and courteous service is at the heart of what we do, and it’s wonderful to know our efforts are reflected in your experience. We truly appreciate your trust and look forward to continuing to serve you.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年12月17日

Hi Pamela,

Thank you for sharing your experience! We’re glad to hear your service professional was pleasant and provided great service. At Aptive, our team takes pride in delivering friendly, effective, and thorough pest control, so it’s wonderful to know we hit the mark.

We truly appreciate you choosing Aptive and being part of our community. If you ever have questions or need anything, we’re always happy to help.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年12月8日

Hi Les,

We’re thrilled to hear about your experience! At Aptive, being courteous and polite while providing effective service is at the heart of what we do, so it’s wonderful to know our team has helped keep your home free of rodents, spiders, and other pests. Feedback like yours motivates us to continue delivering attentive, reliable, and thoughtful service to all our neighbors.

Thank you for choosing Aptive and for being part of our neighborhood, we look forward to continuing to help keep your home protected.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年12月1日

Hi Mike,

Thank you for sharing your feedback. I completely understand how frustrating it can be to feel like your expectations weren’t met, especially when it comes to contract terms and seasonal service. At Aptive, we strive to be transparent and ensure our customers feel informed and supported throughout their service.

I’d like the opportunity to review your account and discuss your concerns, including the contract details and how our service works throughout the year. Could you please reach out to us at socialmedia@goaptive.com and provide your service address? We’d like to make sure you have a clear understanding of your account and explore options to address your concerns.

We appreciate you being part of the Aptive neighborhood and letting us know so we can continue improving the experience for our customers.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年12月1日

Hi Geoff,

Thank you so much for sharing your experience! We’re thrilled to hear that our sales team and service professionals have made a positive impression with their communication and attention to detail. At Aptive, we strive to provide thorough, personalized service, and it’s great to know the little touches, like wiping down spiderwebs, are making a difference for you.

We understand that seeing some pests early in the process can be frustrating, but we appreciate your patience as our treatments continue to work. Your feedback helps us continue delivering the best possible service, and we’re excited to keep your home protected as part of the Aptive neighborhood!

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年11月24日

Hi David,

We’re thrilled to hear that our team provided timely service, clear explanations, and effective results. At Aptive, we strive to make every visit informative and impactful, so our customers feel confident their homes are well-protected. Thank you for trusting Aptive and for being a valued part of our neighborhood!

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年11月19日

Hi Mike,

Thank you for taking the time to share this with us. I can understand how frustrating it must be to feel like the treatments aren’t making a difference, especially during the colder months when pest activity seems lower. You should always feel confident that the service you're receiving from Aptive is actually helping protect your home.

Our year-round treatment schedule is designed to keep pests from overwintering and becoming a bigger issue once temperatures warm back up, but if the service hasn’t felt effective for you, that’s something we definitely want to take a closer look at. You also mentioned telling our team not to come, and if we’ve missed that note on your account, I want to make sure we correct it right away so your preferences are respected going forward.

I’d really appreciate the chance to review your account with you, go over what’s been applied, and talk through options that better match what you’re looking for. When you have a moment, please reach out at socialmedia@goaptive.com so we can make this right and ensure your experience with Aptive feels worthwhile and effective.

Thank you again for sharing your feedback.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年11月12日

Hi there,

Thank you for sharing your experience! We’re glad to hear that our service professional took the time to clearly explain the treatment. At Aptive, we believe that communication and understanding are just as important as effective pest control, and it’s wonderful to know that came through for you. We truly appreciate you being part of the Aptive neighborhood!

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年11月3日

Hi there,

Thank you for taking the time to share your experience and for being part of the Aptive neighborhood. We’re glad to hear that our service professional was not only efficient but also took the time to address your concerns and answer your questions. Providing service that is both effective and personable is something we truly value, and it’s wonderful to know that made a difference for you.

Your feedback inspires our team to continue delivering care that goes beyond just pest control. Thank you for trusting Aptive to protect your home.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年10月29日

Hi Leah,

Thank you for sharing your experience. We’re delighted to hear that Nicholas provided prompt, professional service and delivered a fantastic job. At Aptive, we take pride in service professionals like Nicholas who go above and beyond to make our customers feel confident and cared for. We appreciate you being a part of the Aptive neighborhood and trusting us to protect your home.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年10月27日

Hi Susan,

Thank you for sharing your feedback. We’re thrilled to hear that our team consistently goes the extra mile, is thorough, knowledgeable, and respectful, and makes communication easy whether you’re home or away. At Aptive, we take pride in providing attentive, reliable, and customer-focused service that ensures every home is well cared for.

We truly appreciate you being part of the Aptive community and are so glad you’re pleased with your choice. We look forward to continuing to provide outstanding service for your home.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年10月27日

Hi there,

Thank you for sharing your experience. At Aptive, we take pest concerns seriously and strive to provide effective solutions as quickly as possible. I understand how frustrating it must be to continue dealing with pests despite multiple visits, and waiting several days for the next appointment only adds to that frustration.

We want to make this right and ensure your home is properly protected. Please reach out to us at socialmedia@goaptive.com so we can review your service history and coordinate a solution that addresses the issue promptly.

We truly appreciate you being part of the Aptive community and are committed to restoring your confidence in our service.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年10月27日

Hi Prasanna,

Thank you for sharing your experience. At Aptive, we are committed to providing effective solutions for every pest concern, and I understand how frustrating it must be to continue dealing with moths despite multiple treatments.

We want to make this right and ensure your home is properly protected. Please reach out to us at socialmedia@goaptive.com so we can review your service history and coordinate the next steps to address the issue more effectively.

We truly appreciate you being part of the Aptive community and are committed to restoring your confidence in our service.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年10月23日

Hi Michael and Kay,

Thank you for sharing your feedback! We’re thrilled to hear that our service professional took the time to understand your needs, performed the service efficiently, and provided a clear update afterward. At Aptive, we take pride in delivering thorough, attentive service while keeping our customers informed every step of the way. We truly appreciate you being part of the Aptive neighborhood and for trusting us with your home.

-Jasmine