Aptive Pest Control - Jacksonville レビュー 88

Aptive Pest Control - Jacksonville からの回答

4日前

Hi Clay,

Thank you for taking the time to leave a review! We're glad to hear you found your service to be very thorough. At Aptive, we've got this handled means taking the time to provide careful, detailed service, and we're happy to know that was reflected in your experience. Thank you for choosing Aptive, we appreciate the opportunity to help protect your home.

-Jasmine, Aptive Care Team

Aptive Pest Control - Jacksonville からの回答

2026年6月12日

Hi Steve,

Thank you for sharing your feedback. We’re really glad to hear your Aptive service professional was on time, professional, and communicated clearly while treating all around your home.

It’s great to know you had a smooth, positive experience and felt confident in the work being done. We truly appreciate you choosing Aptive and taking the time to leave a review.

-Jasmine, Aptive Care Team

Aptive Pest Control - Jacksonville からの回答

2026年6月12日

Hi Graham,

We’re really glad to hear your Aptive associate took great care of your home and provided a thorough service during the visit.

We truly appreciate you taking the time to share your feedback and for choosing Aptive. It means a lot to know our team is delivering that level of care and attention, and we’re always here whenever you need us.

-Jasmine, Aptive Care Team

Aptive Pest Control - Jacksonville からの回答

2026年6月2日

Thank you for taking the time to explain your decision, Don. While we're sorry to hear you've chosen to move on, we appreciate your candid feedback regarding communication, service consistency, and your expectations for the treatments being provided.

We understand that having a direct connection with the person servicing your home and seeing familiar faces can be important parts of the customer experience. We also appreciate you sharing your perspective on the service itself.

If you'd be willing to discuss your experience further, please email us at socialmedia@goaptive.com with your service address and any additional details you'd like to share. We're here to help in any way we can!

-Alexis, Aptive Care Team

Aptive Pest Control - Jacksonville からの回答

2026年5月27日

Hi Maggie,

Thanks for taking the time to share this, and I’m really sorry to hear about the ongoing frustration. I understand how discouraging it is to continue seeing roaches after months of treatment, especially when you’re expecting noticeable and lasting improvement.

We’d really like the chance to review your service history and take a closer look at what’s going on at your property so we can adjust the approach and better target the issue. Please reach out to socialmedia@goaptive.com directly so we can work through this with you and make sure it’s properly handled. At Aptive, we’ve got this handled, and we want to help get you to a place where you feel confident in the results you’re getting.

-Jasmine, Aptive Care Team

Aptive Pest Control - Jacksonville からの回答

2026年5月26日

Hi Gary,

Thank you for taking the time to share this, and I’m sorry to hear the last two visits did not include interior service as expected. I can understand how frustrating it would be to be home and not see clear signs of service being completed.

At Aptive, we aim for every treatment to be clearly communicated and fully handled according to your plan. We’d appreciate the chance to review your account and get this properly handled. Please reach out to socialmedia@goaptive.com directly so we can look into what happened and make this right.

-Jasmine, Aptive Care Team

Aptive Pest Control - Jacksonville からの回答

2026年6月4日

Hi Tammy,

We appreciate you taking the time to share your feedback, and we’re sorry to hear your experience hasn’t felt as satisfying as it did previously.

At Aptive, we understand how important consistency, thoroughness, and clear communication are, especially when you’ve had a service professional you really trusted in the past. While service professionals may change over time, our goal is always to deliver that same level of careful, detail-oriented service on every visit. As always, we’ve got this handled when it comes to reviewing feedback like yours and working to make sure every service meets the high standard you expect.

-Jasmine, Aptive Care Team

Aptive Pest Control - Jacksonville からの回答

2026年5月19日

Hi there,

Thank you for taking the time to share your experience, and I’m truly sorry to hear about the frustration you’ve had with your roach issue and the lack of results during your time with Aptive. I understand how discouraging it is to still deal with the problem after multiple treatments, and that’s not the experience we want for our customers.

We’d appreciate the opportunity to review your service history to better understand what was happening and whether anything could have been done differently to improve results. In cases like this, treatment approach and follow-up are especially important, and we want to make sure your concerns are fully addressed. Please reach out to socialmedia@goaptive.com when you have a moment so we can take a closer look together.

At Aptive, we’ve got this handled, and that includes taking feedback seriously and working to ensure every customer receives effective support.

-Jasmine, Aptive Care Team

Aptive Pest Control - Jacksonville からの回答

2026年5月15日

Hi Dina,

We really appreciate you taking the time to share such detailed feedback. At Aptive, we’re glad to hear the communication from advance emails to day-of texts has made things easy and predictable, and that your service professional has been responsive to your requests and thorough both inside and outside your home, including the garage.

It’s especially great to hear how effective the service has been in keeping pests under control, that’s exactly what we aim for. When everything runs smoothly like this, it means your home is being handled the right way, and you can feel confident between visits. Thank you for choosing Aptive and trusting us to keep it handled for you.

-Jasmine, Aptive Care Team

Aptive Pest Control - Jacksonville からの回答

2026年5月15日

Hi there,

We really appreciate you taking the time to share this, and it’s great to hear you found our Aptive team responsive and customer service friendly. That kind of experience is exactly what we aim for, making sure you feel supported and taken care of whenever you reach out. That’s what we mean when we say we’ve got this handled, keeping things easy, responsive, and centered around you from start to finish.

-Jasmine, Aptive Care Team

Aptive Pest Control - Jacksonville からの回答

2026年5月15日

Hi Karen,

We really appreciate you sharing this, and we’re glad to hear you’ve been generally happy with the results since starting Aptive service. We also understand how seeing any pests, especially roaches, can be frustrating, even if it’s minimal given the environment in Florida.

If you’re seeing anything at all, we’d be happy to take a closer look and make sure everything is on track and adjusted if needed. That’s exactly what we mean when we say we’ve got this handled, staying on top of things and making sure your home continues moving in the right direction.

-Jasmine, Aptive Care Team

Aptive Pest Control - Jacksonville からの回答

2026年5月7日

Thanks for sharing this, Misty! It's wonderful to hear that our service professional, Allston, has been personable, professional, and knowledgeable throughout your experience. We’re also glad to hear you haven’t noticed any pest activity since starting service. That’s the kind of result we aim for! We really appreciate your trust in Aptive to handle your pest control needs!

-Alexis, Aptive Care Team

Aptive Pest Control - Jacksonville からの回答

2026年5月7日

We really appreciate you taking a moment to share this with us, Barbara! It’s great to hear the service continues to be a consistently good experience for you. That kind of reliability is exactly what we strive for each time we're at your home. Thank you for choosing Aptive to handle your pest control needs!

-Alexis, Aptive Care Team

Aptive Pest Control - Jacksonville からの回答

2026年4月30日

We appreciate you sharing this, Ursula! Even though you weren’t present, it’s great to hear the photos and service details helped keep you in the loop and provided peace of mind about the work completed. Thank you for trusting Aptive to help handle your pest concerns. We look forward to continue protecting your home for years to come!

-Alexis, Aptive Care Team

Aptive Pest Control - Jacksonville からの回答

2026年4月29日

We really appreciate you taking the time to share your experience, Kathleen. It’s great to hear that when something comes up between regular visits, our team has been able to respond quickly and get things taken care of for you. That kind of responsiveness and reliability is something we work hard to maintain.

We’re also glad to know your regular service professional has been personable and kind during your visits. That relationship and consistency can make a big difference in the overall experience.

Thank you again for your thoughtful feedback. We really appreciate you choosing Aptive to handle your pest control needs!

-Alexis, Aptive Care Team

Aptive Pest Control - Jacksonville からの回答

2026年4月27日

Hi Judy,

Thank you for taking the time to share this, we really appreciate it! It’s great to hear that you’ve had a reliable experience and feel kept informed throughout the process. That consistency is exactly what we aim for at Aptive.

We focus on making sure everything is handled the right way from start to finish, while keeping communication clear so there are no surprises. Thank you for choosing Aptive to care for your home, we’ve got this handled for you.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2026年4月23日

Thank you for sharing your experience with us, Jody. It's disheartening to hear the service didn’t meet expectations, especially after you took the time to walk through your concerns. We understand how frustrating it is when part of the yard isn’t treated and when it feels like the service professional wasn’t fully prepared for your needs.

If you’d like this reviewed further, please contact socialmedia@goaptive.com with your service address so we can take a closer look and assist you directly. We'd be happy to help handle your concerns to the best of our abilities!

-Alexis

Aptive Pest Control - Jacksonville からの回答

2026年4月21日

Hi Daniel,

Thank you for sharing this, we really appreciate it. It’s great to hear your service continues to be on time, complete, and delivered by courteous service professionals, that consistency is exactly what we aim for at Aptive. We’ve got this handled, and we’ll keep working to make sure every visit continues to meet that same reliable standard for you.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2026年4月21日

Hi Donny,

Thank you for sharing this, we really appreciate it. We’re glad to hear the advance arrival notice, photo documentation, and proactive communication around any concerns all helped create a clear and comfortable experience for you with Aptive, that level of transparency is exactly what we aim for. We’ve got this handled, and we’ll keep working to make sure every visit continues to feel just as communicative, thorough, and attentive to your needs.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2026年4月9日

Thank you for taking the time to share this with us, Roslyn. We’re glad to hear that Exequias continues to provide such consistently great service and that you’ve been very happy with the treatments he renders. While we cannot promise the same service professional for each treatment, we fully expect every member of our team to provide the same high level of service. Your satisfaction is our top priority, and we're grateful you trust Aptive to handle your pest control needs!

-Alexis