Aptive Pest Control - Jacksonville レビュー 84

Aptive Pest Control - Jacksonville からの回答

2025年6月27日

Hi Ahmed,

Thank you for bringing this to our attention—we’re sorry to hear about the missed appointments and lack of follow-up regarding the vole treatment. We understand how frustrating it is to voice a concern, be told the product is unavailable, and then not receive any update—especially when your lawn is at risk. That’s not the level of responsiveness or care we strive for at Aptive.

Your time and your property matter to us, and we want to make this right. We’d like to review your account, provide an update on the vole treatment availability, and ensure your next service is timely and effective. Please reach out to us at socialmedia@goaptive.com so we can prioritize this for you.

Thank you for being part of the Aptive neighborhood—we appreciate the chance to regain your confidence and protect your home the way we promised.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年6月18日

Hi Sandi,

Thank you for sharing your experience! We’re so glad to hear that your Aptive service professional kept you informed with detailed photos and a thorough breakdown of the treatment. Transparency and communication are a big part of what we value, so it’s great to know that came through. We appreciate you being part of the Aptive family!

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年6月17日

Hi Nancy,

Thank you for your kind words and for taking the time to share your experience! We're so glad to hear that our team has consistently delivered courteous, knowledgeable, and professional service both inside and outside your home. That level of care is something we take great pride in at Aptive, and your feedback means a lot. We're grateful to have you as part of the Aptive family and are always here if you need anything!

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年6月24日

Hi Kathy,

Thank you so much for sharing your experience! We're thrilled to hear that Joshua went above and beyond—from keeping you updated on his arrival to delivering exactly what was promised. That level of care and follow-through is what we strive for at Aptive.

We’ll be sure to pass along your kind words to Joshua. We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with the same outstanding service.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年6月4日

Hi Brandon,

Thanks so much for the kind words! We're thrilled to hear that our Aptive team is hitting the mark with clear communication and dependable service. It really means a lot to know you feel we're getting the job done right -- we take pride in making things simple and effective for our customers. Grateful to have you in the Aptive family!

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年5月28日

Hi Leslie,

Thank you for sharing your experience, and I'm sorry to hear the service hasn't met your expectations so far. At Aptive, we take pest concerns seriously and want to make sure your home is truly protected. We'd love the chance to review your situation personally and work with you to find the right solutions that make a noticeable difference. Please feel free to reach out to us directly at socialmedia@goaptive.com so we can address this promptly and ensure you get the service you deserve.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年5月27日

Hi Albert,

Thank you for sharing such kind words about Anthony! We’re thrilled to hear he was respectful, thorough, and went above and beyond by spotting those wasp nests. It’s wonderful to know he’s made such a positive impression—he truly is a valued part of the Aptive team.

We’re grateful to have you as part of the Aptive family and look forward to keeping your property protected for many visits to come. If you ever need anything, just let us know—we’re here to help!

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年5月14日

Hi Zach,

Thank you for taking the time to share this. We’re really sorry to hear that your concerns haven’t been addressed despite multiple attempts—this isn’t the kind of experience we want anyone to have with Aptive. While we’re glad to know our service professionals have been polite, it’s clear we’ve missed the mark in other areas that matter just as much. We’d truly appreciate the chance to turn this around and make things right. If you're open to it, please reach out to us directly at socialmedia@goaptive.com and see how we can better support you moving forward.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年5月14日

Hi Lynne,

Thank you so much for your kind words! We’re thrilled to hear that our team has consistently met your needs by providing thorough service, from wasp nest removal to ant treatments and everything in between. At Aptive, we believe in keeping you fully informed, and it's great to know that the updates on services and arrival times have been helpful for you. Your satisfaction is our top priority, and we’re so glad we’ve been able to meet your expectations. Thank you for being a valued part of the Aptive family—we look forward to continuing to serve you!

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年5月14日

Hi Ingrid,

We really appreciate you taking the time to share your experience! At Aptive, we take pride in our professional team, who is dedicated to delivering top-notch service with a personal touch. We're glad to hear that it made a positive impact, and we're grateful to have you as a customer. Thanks for choosing Aptive!

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年5月15日

Hi Vena,

Thank you so much for the kind words and recommendation! We’re thrilled to hear our team showed up right on time and delivered the professional service you deserve. At Aptive, we’re committed to making every visit excellent and ensuring your home stays protected. We truly appreciate your trust and look forward to supporting you for years to come!

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年4月30日

Hi Peggy,

Thank you so much for taking the time to share your experience with us. We truly appreciate your loyalty over the past few years, and we understand how important it is to have consistent, thorough service. We're sorry to hear that not all of your visits have met the high standards we aim for, and we're grateful that you've pointed out Ezequias's exceptional service -- he's a true asset to our team! We'll certainly take your feedback to heart and work on ensuring all of our service professionals deliver the level of care you deserve.

Your satisfaction is our top priority, and we'd love the chance to make things right for you. Please feel free to reach out to us directly at socialmedia@goaptive.com so we can address any concerns or schedule your next service. We value your business and look forward to continuing to serve you.

Thank you again for your feedback, and we hope to earn back your trust.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年4月29日

Hi Rhonda,

Thank you so much for the kind words! We're so glad to hear you've consistently had a great experience with Aptive. It means a lot to us to have your trust, and well keep working hard to deliver the dependable, high-quality service you deserve. We appreciate you being part of the Aptive family!

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年4月23日

Hi James,

Thank you for the kind words! We're so glad to hear your service professional was both friendly and professional -- and that they took the time to walk you through everything. That kind of care and clear communication is exactly what we strive for at Aptive.

We're grateful to have you in the Aptive neighborhood and truly appreciate you choosing us to protect your home!

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年4月17日

Hi Robin,

Thank you for sharing your concerns with us. We understand how important it is to feel confident in the service you're receiving -- especially when you're being charged. Our goal at Aptive is to keep you informed and comfortable with every visit, and it sounds like we've fallen short here. We'd really appreciate the chance to review your account and make sure everything -- from visit frequency to communication -- is working the way it should for you. Please reach out to us at socialmedia@goaptive.com. You're a valued part of the Aptive family, and we want to make this right.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年4月8日

Hi Chastity,

Thank you for sharing your experience! We're so glad to hear that your service professional was on time and friendly. We strive to provide reliable and personable service, and it's great to know we hit the mark for you. If you ever need anything further, feel free to reach out -- we're here to help!

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年4月3日

Hi James,

Thank you for your kind words! We are so glad to hear that you were happy with the work we did and that you had a positive experience with our team. At Aptive, we believe that great service starts with great people, and it is wonderful to know that came through during your visit.

If there's anything more we can do to support you, don't hesitate to reach out. We appreciate your feedback and look forward to continuing to service you! Thanks again for choosing Aptive!

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年4月1日

Hi Cindy,

Thank you so much for sharing your experience! We are so glad to hear that our service professional took the time to listen to your concerns and provided thorough service. At Aptive, we believe in going the extra mile to ensure our customers feel heard and taken care of. Your satisfaction is our top priority, and we appreciate your trust in us. If you need anything else, do not hesitate to reach out!

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年4月1日

Thank you for your kind words! We appreciate you recognizing our commitment to clear communication and dependable service. We strive to make scheduling and service as convenient as possible for our customers, and appreciate having you as a part of the Aptive neighborhood!

-Alexis

Aptive Pest Control - Jacksonville からの回答

2025年4月1日

We understand your frustration with the recent billing issue, Fritz. We would love to look into this for you to ensure it's properly addressed. Please contact socialmedia@goaptive.com including your account details and we'd be happy to help find a solution satisfactory to your needs. We hope to hear from you soon!

-Alexis