Aptive Pest Control - Jacksonville レビュー 84

Aptive Pest Control - Jacksonville からの回答

2025年10月27日

Hi Judith,

Thank you for sharing your feedback. We understand that frequent surveys can feel overwhelming, and we appreciate your honest perspective. We’re glad to hear that the service was completed on schedule and that our service professional took the time to address your concerns and provide helpful information.

At Aptive, we strive to balance thorough communication with respecting our customers’ time and preferences. Your feedback is valuable as we continue to improve our service experience. We truly appreciate you being part of the Aptive community and look forward to continuing to provide reliable and professional pest control for your home.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年10月17日

Hi Tina,

Thank you for taking the time to share your feedback. I’m glad to hear that your service professional did a great job and provided clear information during the visit, and I’ll be sure to pass along your 5-star kudos.

I sincerely apologize for the confusion and frustration you experienced with scheduling and communication. I completely understand how inconvenient it was to have appointments rescheduled without notification and to have to follow up multiple times. This is not the level of service we aim to provide at Aptive, and your experience is certainly not the standard we want for our customers.

We take feedback like yours seriously and are reviewing our scheduling and communication processes to prevent situations like this in the future. Your satisfaction is important to us, and we are committed to making your experience smoother going forward.

Thank you again for being a part of the Aptive neighborhood and for giving us the opportunity to improve.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年10月13日

Hi Suzanne,

Thank you for taking the time to share your experience. We’re thrilled to hear that our communication, notifications, and service have met your expectations. At Aptive, we take pride in providing not only effective pest control but also a seamless and informative experience for our customers.

We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年10月6日

Hi Jill,

Thank you for sharing your feedback. I’m very sorry to hear about the inconvenience of your appointment arriving later than expected. At Aptive, we strive to provide timely and flexible service, and I understand how frustrating it can be when our schedule doesn’t align with your day.

We genuinely appreciate your feedback, and I’ll make sure it’s shared with our team as we continue to look for ways to improve scheduling for our customers in Swansboro. Thank you for being part of the Aptive family, and we hope to provide a better experience moving forward.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年10月3日

Hi Sherry,

Thank you for sharing your experience! We’re glad to hear your treatments have been going well so far. We understand how valuable your time is, and we appreciate your feedback regarding the appointment window. While we work to provide flexible scheduling, we’ll review your request to see how we can make your visits even more convenient. We truly appreciate you choosing Aptive and being part of our neighborhood.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年9月29日

Hi Patricia,

Thank you for sharing your feedback! We’re glad to hear that your experience with Aptive has been positive so far. At Aptive, we take pride in providing reliable, thorough, and effective pest control for every home.

We truly appreciate your trust and look forward to continuing to protect your home with the high standards you expect from Aptive.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年9月29日

Hi Ava,

Thank you for sharing your feedback! We’re thrilled to hear that Aptive has consistently provided excellent service and that our service professionals have been professional and courteous. At Aptive, we take pride in delivering reliable, thorough, and high-quality pest control while ensuring our clients feel valued and confident in the protection of their homes.

We truly appreciate your trust in Aptive and look forward to continuing to provide exceptional service for your home.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年9月15日

Hi Ron,

Thank you for sharing your feedback and for being a valued Aptive customer. We’re glad to hear that our service professionals are cordial, thorough, and that our team has been responsive to your concerns. We sincerely apologize for any difficulty you’ve had reaching us by phone and appreciate your patience as we work to improve our communication and scheduling processes. Your input helps us continue to enhance the experience for all our customers, and we look forward to keeping your home comfortable.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年9月10日

Hi Stephanie,

Thank you for sharing your feedback. We’re genuinely concerned to hear that your recent experiences with Aptive haven’t met the high standards you’ve come to expect over the years. We take pride in delivering thorough, professional service, and it’s clear we may have fallen short in your case. We’d like the opportunity to address your concerns directly and ensure your service reflects the quality you remember. Please reach out to our team at socialmedia@goaptive.com so we can review your account and work toward making things right. We truly appreciate your loyalty to Aptive and hope to restore your confidence in our service.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年9月5日

Hi Connie,

Thank you for sharing your experience! We’re glad to hear that our service professional was personable, professional, and thorough in keeping you informed with photos of the areas treated. At Aptive, we take pride in providing detailed, reliable service and it’s wonderful to know that your experience continues to meet your expectations. We truly appreciate you being part of the Aptive neighborhood and look forward to keeping your home protected.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年9月3日

Hi Kriste,

Thank you for sharing your feedback! We’re thrilled to hear that our team keeps you informed before and during service, addresses your specific concerns, and takes care to ensure your pets are safe. Providing detailed updates, including photos, is part of how we strive to deliver thorough, transparent, and attentive service. It’s wonderful to know our efforts are making your experience with Aptive seamless and reassuring.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年9月3日

Hi there,

Thank you for sharing your experience! We're thrilled to hear that our customer service and thorough approach from our service professionals have stood out to you. At Aptive, we’re committed to providing detailed, high-quality pest control with a personal touch, and feedback like yours lets us know we’re on the right track.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年8月25日

Hi Ellen,

Thank you for sharing your experience! We’re thrilled to hear that our outside pest treatments have made such a positive difference on your property in Georgia. At Aptive, our goal is to provide effective pest protection that helps you enjoy your home and outdoor spaces with confidence.

We truly appreciate you choosing Aptive and look forward to continuing to protect your property.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年8月14日

Hi Lisa,

Thank you for sharing your experience with Aptive! We’re thrilled to hear you’ve found our team punctual, reliable, and effective at tackling those pesky bugs. It means a lot that even as a new customer you’re already seeing the results we strive to deliver. We’re grateful to have you as part of the Aptive neighborhood and look forward to keeping your home protected!

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年8月14日

Hi Fran,

Thank you for bringing this to our attention. What you’ve described is completely unacceptable and does not reflect Aptive’s standards or values. We take reports of abusive language, discriminatory behavior, and property damage with the utmost seriousness.

We want to investigate this incident immediately to ensure appropriate action is taken and to make things right regarding the damage to your property. Please contact us directly at socialmedia@goaptive.com so we can gather additional details and address this promptly. We value your feedback and will not tolerate conduct that compromises the safety, dignity, or trust of anyone in the communities we serve.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年8月13日

Hi Denise,

Thank you for sharing your experience. We’re glad to hear that our service professional took the time to listen and address your concerns. At Aptive, we pride ourselves on providing attentive and personalized service, and feedback like yours lets us know we’re meeting that standard.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年7月18日

Hi Jeanette,

Thank you so much for your heartfelt feedback! At Aptive, we truly value listening to our customers and making sure every concern is addressed with care and professionalism. It means a lot to hear that our team’s dedication and polite service have earned your trust. We’re honored to have you as part of the Aptive family and look forward to continuing to provide the great service you deserve!

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年7月14日

Hi Humberto,

Thank you so much for your kind words! We're thrilled to hear that you've had such a great experience with both our service and our team. At Aptive, we pride ourselves on providing exceptional care and attention to every home we treat, and it means a lot to know we’re meeting that mark for you. We’re grateful to have you as part of the Aptive family!

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年7月14日

Hi Lida,

Thank you so much for this thoughtful review! We’re thrilled to hear that our team has consistently provided you with clear communication, professionalism, and a respectful experience—that’s exactly the level of service we strive for at Aptive. Your kind words are a great reminder of why we do what we do, and we're grateful to have you as part of the Aptive family. If there's ever anything more we can do to support your pest control needs, just let us know!

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年7月8日

Hi Scott,

Thank you for your kind words! We’re happy to hear that our team members consistently come across as helpful and considerate. At Aptive, we believe that great service starts with genuine care and respect for our customers. We appreciate you being part of the Aptive family and look forward to continuing to serve you.

-Jasmine