Aptive Pest Control - Jacksonville レビュー 81

Aptive Pest Control - Jacksonville からの回答

2026年3月5日

Hi Stacey,

Thank you for sharing your feedback! We’re thrilled to hear that you enjoy working with Aptive and that our communication has made a positive impact. Providing clear, reliable service is always a top priority, and it’s wonderful to know our efforts have earned your recommendation. We truly appreciate you choosing Aptive to protect your home.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2026年1月23日

Hi Tricia,

Thank you for taking the time to share your experience. We’re thrilled to hear that our team keeps you informed, addresses your specific concerns inside and outside your home, and provides helpful guidance on preventing future pest issues. Being knowledgeable, thorough, and proactive is exactly what we strive for at Aptive, and it’s wonderful to know our efforts have made a positive impact for you.

We truly appreciate you being part of the Aptive neighborhood and for trusting us with your pest control needs.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2026年1月21日

Hi there,

Thank you for bringing this to our attention. We understand how frustrating it can be when scheduled appointments aren’t being kept and when service doesn’t cover all the areas you specifically requested. That’s not the experience Aptive aims to provide.

Our service professionals are expected to arrive within the scheduled time frame, communicate clearly, and treat every area agreed upon during the visit. When that doesn’t happen, it’s something we want to look into right away. Your feedback gives us the opportunity to review what occurred and make sure expectations are aligned moving forward.

We’d appreciate the chance to connect with you directly, review your account, and work toward a better experience. Please reach out to us at socialmedia@goaptive.com at your convenience so we can address this and make things right.

Thank you for being part of the Aptive community and for sharing your experience with us.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2026年1月8日

Hi Eric,

Thank you for sharing your experience! We’re thrilled to hear that Becca is proactive and attentive to your needs. At Aptive, we take pride in providing service that is responsive and personalized, and your kind words mean a lot to our team.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2026年1月5日

Hi Eugene,

Thank you for sharing your experience! We’re glad to hear that our service professionals are taking the time to connect with you in advance and address any special needs or areas of concern. Providing clear communication and transparency, like sharing photos of the work completed, is a big part of how we at Aptive ensure every customer feels informed and confident in the service we provide.

We appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2026年1月5日

Hi Michael,

Thank you for sharing your feedback! We’re thrilled to hear that you consistently receive good service from our team. At Aptive, providing reliable, attentive pest protection on every visit is our priority, and it’s wonderful to know that’s what you’ve experienced.

We truly appreciate having you as part of the Aptive neighborhood and look forward to continuing to care for your home.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2026年1月2日

Hi Matt,

I can understand how disappointing this must have been, especially when the appointment was scheduled specifically to focus on the inside of your home and notes were left ahead of time to make that clear. When expectations are set and not met, it understandably affects trust.

At Aptive, service details and customer notes should guide how each visit is handled, and missing an interior treatment in this situation is not how we want our service to go. Your time and communication should be respected, and we recognize the frustration this can cause.

We would appreciate the opportunity to review your account, understand what happened during this visit, and make sure future services align with your needs. Please reach out to us directly at socialmedia@goaptive.com so we can take a closer look and work toward making this right. Your feedback is important to us, and we want to improve your experience moving forward.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年12月31日

Hi there,

Thank you for sharing your experience! We’re thrilled to hear that Brian was thorough, kind, and kept you informed throughout the visit. At Aptive, we strive to provide attentive and effective service while keeping communication clear, and it’s wonderful to know this was reflected in your experience. We truly appreciate you being a valued part of the Aptive community!

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年12月31日

Hi Tom,

Thank you for sharing this feedback. We understand how discouraging it is to continue seeing activity after multiple treatments, especially when you’re doing everything you can on your end. While increased activity can sometimes happen as treatments disrupt nesting areas, we recognize that continued roach presence after several visits is frustrating and not the outcome you should expect from Aptive.

We appreciate you noting that this isn’t a reflection of the service professional, and we agree that effectiveness matters. We’d like the opportunity to take a closer look at your service plan, treatment approach, and what adjustments may be needed to better address the issue. If you’re open to it, please reach out to us at socialmedia@goaptive.com so we can review your account and work toward a better result. Your feedback helps us improve, and we truly value the chance to make this right.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年12月15日

Hi Timothy,

Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand your frustration. At Aptive, we strive to provide excellent service not only through our service professionals but also in every interaction with our support team. Clearly, we didn’t meet your expectations in this instance, and we sincerely apologize.

We take concerns about our products and services seriously, and your feedback will be shared with our team to help improve both our treatments and our customer support process. Our goal is always to ensure our customers feel supported, safe, and satisfied.

If you’re open to it, we would like the opportunity to address your concerns directly. Please reach out to us at socialmedia@goaptive.com, and our operations team will work with you to find a resolution. Thank you for being part of the Aptive community, and for helping us continue to improve.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年12月10日

Hi Andrew,

Thank you so much for sharing your experience! I’m thrilled to hear that our team was able to effectively handle the German roaches when other services couldn’t, and that you found our service professional and reliable. At Aptive, we take pride in delivering results that make a real difference for our customers’ homes.

We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to keep your home protected.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年12月10日

Hi Bethany,

Thank you for taking the time to share this. I can imagine how frustrating it felt to expect one thing at sign-up and discover something different when trying to cancel. That’s not the experience we want anyone to have, and I appreciate you bringing it to our attention.

At Aptive, we want every customer to feel fully informed and supported from day one, so I’d really like to look into what happened here. I’d be happy to review your account with you, clear up any confusion around the agreement, and make sure everything is handled the right way moving forward.

If you’re open to it, please reach out to us at socialmedia@goaptive.com so we can take care of this together. Thank you again for being part of the Aptive neighborhood and for giving us the chance to make things right.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年12月5日

Hi Lynn,

Thank you so much for sharing your experience! We’re glad to hear that your service professional took the time to explain what he was doing and why, while providing a friendly and positive experience. At Aptive, we take pride in clear communication and attentive service for every home. We truly appreciate you being part of the Aptive neighborhood!

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年11月28日

Hi Lonnie and Kathleen,

Thank you so much for sharing your experience and for being a part of the Aptive neighborhood! We’re thrilled to hear that Ira provided friendly, thorough service and went the extra mile to make sure you were happy.

We truly appreciate your feedback and your trust in Aptive to protect your home. Thank you again for choosing us, we’re always here to help!

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年11月10日

Hi Brandon,

Thank you so much for sharing your experience! We’re thrilled to hear that our team is thorough and timely in servicing your property. It’s wonderful to welcome you back as a returning customer, and we truly appreciate your continued trust in Aptive.

We look forward to continuing to provide reliable, professional pest control and keeping your home protected.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年10月31日

Hi Jan,

Thank you for sharing your experience! We’re thrilled to hear that Dwayne was thorough and accommodating while addressing your requests for exterior service. At Aptive, we take pride in providing personalized, attentive service to ensure every home is well-protected.

We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to keep your home comfortable and protected.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年10月29日

Hi there,

Thank you for sharing your experience. We understand how concerning it must have been to find mounds in your driveway even after requesting follow-up service. That’s not the thorough care we aim to provide at Aptive. We’d like the opportunity to address this promptly and make sure the requested areas are properly treated. Please reach out to us at socialmedia@goaptive.com so we can schedule a follow-up visit and resolve this for you. We appreciate you being a part of the Aptive neighborhood and giving us the chance to make this right.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年10月27日

Hi Judith,

Thank you for sharing your feedback. We understand that frequent surveys can feel overwhelming, and we appreciate your honest perspective. We’re glad to hear that the service was completed on schedule and that our service professional took the time to address your concerns and provide helpful information.

At Aptive, we strive to balance thorough communication with respecting our customers’ time and preferences. Your feedback is valuable as we continue to improve our service experience. We truly appreciate you being part of the Aptive community and look forward to continuing to provide reliable and professional pest control for your home.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年10月17日

Hi Tina,

Thank you for taking the time to share your feedback. I’m glad to hear that your service professional did a great job and provided clear information during the visit, and I’ll be sure to pass along your 5-star kudos.

I sincerely apologize for the confusion and frustration you experienced with scheduling and communication. I completely understand how inconvenient it was to have appointments rescheduled without notification and to have to follow up multiple times. This is not the level of service we aim to provide at Aptive, and your experience is certainly not the standard we want for our customers.

We take feedback like yours seriously and are reviewing our scheduling and communication processes to prevent situations like this in the future. Your satisfaction is important to us, and we are committed to making your experience smoother going forward.

Thank you again for being a part of the Aptive neighborhood and for giving us the opportunity to improve.

-Jasmine

Aptive Pest Control - Jacksonville からの回答

2025年10月13日

Hi Suzanne,

Thank you for taking the time to share your experience. We’re thrilled to hear that our communication, notifications, and service have met your expectations. At Aptive, we take pride in providing not only effective pest control but also a seamless and informative experience for our customers.

We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home.

-Jasmine