Aptive Pest Control - Seattle レビュー 157

Aptive Pest Control - Seattle からの回答

2025年9月8日

Hi there,

Thank you for sharing your feedback! We’re glad to hear that your service professional arrived on time, communicated clearly about the service, and followed up on what was found. At Aptive, we strive to provide thorough, reliable, and transparent pest control so our neighbors feel confident their homes are protected. If you ever need further assistance or have questions about your service, please reach out. We’re always happy to help.

-Jasmine

Aptive Pest Control - Seattle からの回答

2025年9月3日

Hi Sue,

Thank you for sharing your feedback! We’re thrilled to hear that our communication has been clear and that you haven’t seen any signs of rats since starting service. At Aptive, we take pride in delivering thorough, effective pest control and keeping our customers informed, and it’s wonderful to know our efforts are making a real difference in your home.

-Jasmine

Aptive Pest Control - Seattle からの回答

2025年8月29日

Hi there,

Thank you for sharing your experience with Aptive. I’m very sorry to hear that your interaction with our customer care team left you feeling frustrated and unheard. Every customer deserves clear communication, patience, and respect, and it’s clear we didn’t deliver that during your call.

Your feedback about how your questions regarding 2024 payments were handled is concerning and will be shared with our team for review. We want to ensure our representatives are not only knowledgeable but also professional and approachable in every conversation.

If you’re willing, please reach out to us directly at socialmedia@goaptive.com with your service address so I can personally review your account and make sure you get the information you were asking for. Your experience matters to Aptive, and your feedback helps us improve the way we support our customers.

Thank you again for letting us know about this.

-Jasmine

Aptive Pest Control - Seattle からの回答

2025年8月27日

Hi Roger,

Thank you for letting us know about this. At Aptive, our goal is to make sure you see real results, so hearing that spiders are still active in and around your home tells us we need to do more. We’d like to schedule a follow-up service at no additional cost to address the issue thoroughly and ensure you’re seeing the protection you expected. Please reach out to us at socialmedia@goaptive.com so we can get this scheduled right away. We truly value having you in the Aptive neighborhood and want to make this right so you can feel confident in your service.

-Jasmine

Aptive Pest Control - Seattle からの回答

2025年8月27日

Hi Lawrence,

Thank you for sharing your feedback! We’re so glad to hear that our service professionals are friendly, timely, and helpful, and that they were able to assist with your questions and the new hidden wasp nest. At Aptive, we take pride in providing attentive, thorough service and making sure our customers feel supported and confident in their home protection. We truly appreciate having you in the Aptive neighborhood and look forward to continuing to keep your home and yard safe from pests.

-Jasmine

Aptive Pest Control - Seattle からの回答

2025年8月22日

Hi Anna,

Thank you for sharing your experience! We’re glad to hear that our service professional took the time to explain what to expect with your sugar ant treatment. At Aptive, we strive to provide clear communication along with effective pest control so our customers feel confident in the process. We appreciate your feedback and look forward to continuing to serve you.

-Jasmine

Aptive Pest Control - Seattle からの回答

2025年8月21日

Hi Janet,

Thank you for taking the time to share your feedback. We’re thrilled to hear you were pleased with the service. At Aptive, we take pride in providing effective and reliable service while making sure every customer feels valued.

We truly appreciate you being part of the Aptive neighborhood and for trusting us with your home.

-Jasmine

Aptive Pest Control - Seattle からの回答

2025年8月21日

Hi there,

Thank you for sharing your experience and for highlighting both the positive and the areas where we can improve. We’re glad to hear that your service professional provided excellent service, and we truly appreciate your understanding that the communication issue was not their fault.

We sincerely apologize that your message about the flying ants was not relayed in advance. At Aptive, we strive to ensure that all customer requests are communicated clearly so our service professionals can address them during each visit. Your feedback is invaluable, and we will review our communication practices to prevent this from happening in the future.

We appreciate you being part of the Aptive neighborhood and for trusting us with your home. Thank you for giving us the opportunity to learn from this and continue improving our service.

-Jasmine

Aptive Pest Control - Seattle からの回答

2025年8月20日

Hi Jim,

Thank you for sharing your experience. I’m sorry to hear that you felt the service at your home wasn’t as thorough as expected. I completely understand how frustrating it can be when treatments don’t seem consistent, and when the same service professional isn’t always present.

I’d like to review your account and make sure we’re addressing all areas of concern, including the rat bait and backyard treatment. Please reach out to us at socialmedia@goaptive.com with your service address so we can take a closer look and work on a solution. We truly appreciate you being part of the Aptive neighborhood and giving us the opportunity to make this right.

-Jasmine

Aptive Pest Control - Seattle からの回答

2025年8月15日

Hi there,

Thank you for sharing your feedback! We’re so glad to hear our team was friendly, professional, and able to address all of your concerns. At Aptive, we strive to provide thorough and attentive service for every customer, and we truly appreciate you being part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - Seattle からの回答

2025年8月14日

Hi Nancy,

Thank you for sharing your experience with Aptive! We’re thrilled to hear our service professionals have been punctual, courteous, and communicative. It’s great to know the treatment allows you to enjoy your backyard so quickly without any lingering odor. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home!

-Jasmine

Aptive Pest Control - Seattle からの回答

2025年8月4日

Hi Chad,

Thank you for taking the time to share this feedback—we’re genuinely sorry to hear about your experience. At Aptive Environmental, we’re committed to delivering reliable, high-quality service, and it’s clear we’ve fallen short in several areas that matter most: communication, consistency, and attention to detail.

Missed visits without notice, incomplete rodent bait replacement, and rushed treatments are not in line with the standards we set for our team. We also understand how frustrating it must be to feel like the focus is on documentation rather than doing the job thoroughly. That’s not the experience we want any customer to have.

We’d truly appreciate the opportunity to make this right. Please reach out to us at socialmedia@goaptive.com so we can look into your account, ensure any missed or incomplete services are addressed, and work with you directly to rebuild trust.

Thank you again for your feedback—it helps us improve and hold ourselves accountable to the level of service every Aptive customer deserves.

-Jasmine

Aptive Pest Control - Seattle からの回答

2025年7月30日

Hi Daniel,

Thank you for sharing your experience! We’re glad to hear that our service professional took the time to listen and address your concerns—that kind of attentive care is exactly what we strive for at Aptive. We appreciate you being part of our community and are here whenever you need us!

-Jasmine

Aptive Pest Control - Seattle からの回答

2025年7月28日

Hi Jane,

Thank you for sharing your experience with us. We’re genuinely sorry to hear about the challenges you’ve faced with scheduling, communication, and the effectiveness of your pest control service. At Aptive Environmental, we know your time is valuable, and it’s important that our processes respect that—so it’s disappointing to learn we didn’t meet those expectations.

We also understand how frustrating it must be to feel like the pest issues have worsened, especially after switching services and investing more in your home’s protection. That’s not the outcome we want for any of our customers.

Regarding cancellation, we want the process to be straightforward and transparent, and we apologize if our website didn’t make that clear.

We would appreciate the chance to review your account and work with you toward a solution that better fits your needs. Please reach out to us directly at socialmedia@goaptive.com so we can help address your concerns and restore your confidence in our service.

Thank you for your honest feedback—it’s essential in helping us improve for you and all members of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - Seattle からの回答

2025年7月21日

Hi Nancy,

That’s what we love to hear—goodbye ants! We're so glad the service is working and that you're seeing the results. At Aptive, we’re committed to creating comfortable peace of mind, and it’s great to know our team delivered. Thanks for letting us be a part of protecting your home!

-Jasmine

Aptive Pest Control - Seattle からの回答

2025年7月21日

Hi Maria,

Thank you for taking the time to share your experience with us. We're really sorry to hear that your most recent service didn’t meet the level of communication and thoroughness you've come to expect from Aptive. We understand how important it is to be notified ahead of time—especially when there are urgent concerns like the wasp activity you mentioned.

Your safety and peace of mind matter deeply to us, and it’s incredibly frustrating to hear you were left waiting and weren’t given the opportunity to discuss your concerns in person. That’s not the standard we aim for, and we’re going to make sure your feedback is used to help our team improve the way we communicate and follow through.

We’d really appreciate the chance to make this right—please feel free to reach out to us at socialmedia@goaptive.com so we can follow up directly and ensure your next service is handled with the care and attention it deserves. Thank you again for being a part of the Aptive family.

-Jasmine

Aptive Pest Control - Seattle からの回答

2025年7月14日

Hi Leah,

Thank you for taking the time to share your experience—we’re genuinely sorry to hear about the frustration and the inconvenience this situation has caused. It’s clear we didn’t meet the standard of service we promise at Aptive, and we understand how upsetting it must be to have trusted our preventative care only to have the issue escalate. You’ve every right to expect a thorough and effective resolution, and we’re disappointed to learn that our visits didn’t provide that.

We’d really like the opportunity to review your account and make this right. When you have a moment, please email us at socialmedia@goaptive.com with your service address and any additional details so we can take a closer look and follow up promptly. Your trust means a lot to us, and we appreciate the opportunity to address this properly.

-Jasmine

Aptive Pest Control - Seattle からの回答

2025年7月15日

Hi Cynthia,

Thank you for your thoughtful feedback! At Aptive, going above and beyond isn’t just a goal—it’s how we show our commitment to every customer. We’re thrilled to hear that our timely and professional service has made a positive impact for you. Your trust means everything to us, and we look forward to continuing to deliver the exceptional care you expect from Aptive.

-Jasmine

Aptive Pest Control - Seattle からの回答

2025年7月7日

Hi Becky,

We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. At Aptive, we take pride in delivering thorough service with professionalism and respect, so it’s concerning to learn that we fell short. We’d like the opportunity to review your account and make things right. Please reach out to us directly at socialmedia@goaptive.com with your service address so we can address the issues you faced and work toward a resolution. Your satisfaction is very important to us, and we hope to regain your trust.

-Jasmine

Aptive Pest Control - Seattle からの回答

2025年7月8日

Hi Maryann,

Thank you for sharing your thoughts! We’re glad to know that with Aptive on your side, those unwelcome spiders, wasps, and hornets aren’t lurking around to surprise you. Keeping your home safe and comfortable is what we’re here for, and we appreciate you trusting us to protect your space. You’re a valued part of the Aptive family, and we look forward to continuing to keep those pests at bay!

-Jasmine