Aqara レビュー 

Great communication, fast response and my issue was resolved. The replacement has been installed and is working as it should. Thank you for the great customer support!

Super fast and friendly service. The response is specific to your situation and the tone is friendly and helpful.

Daisy was helpful when replacing my broken doorbell. Kudos to their CS team!

Prompt replies to my issues with a full understanding of then problem - few steps to try and diagnose and when it didn’t a replacement was organised - big thanks to Hedy for all their help

They were truly amazing from start to end. Just the steps they took to ensure I was doing things right (and of course I missed something but they helped be catch it!).

Quick response. Determined to find and fix the problem.

I had a great experience with the people I dealt with. They were always prompt in responding to my correspondence and tried to address my problem as soon as possible. They were also happy to explain the actions I needed to take to help them resolve the issue which I really appreciated. Finally, they were incredibly patient as it took me a bit longer to respond to their requests for more information.

Easy to deal with Isabel, your customer service rep. She requested some information that I had no problem to provide and once she got the information, my issues were quickly resolved to my entire satisfaction.

Aqara support has been responsive for a complex issue systematically and in genuinely helpful ways, technically troubleshooting first, and offering replacements where needed, without hesitation. That's how support should be. Thanks!

Daisy provided amazing support with a complicated issue. Persistent, great communications, patient, and a great result. Very happy customer!

They were quick to answer, and gave several solutions that led to a resolution!

Demande prise en compte et géree dans un lpase de temps normal. La solution a été apportée et tout est rentré dans l'ordre.

top und nette Antworten super Service

The customer service team was very easy to work with and listened to my feedback. They were quick to replace a defective unit and get my home secure and safe again.

Great customer service. I had a problem syncing a smart plug, three in fact. Customer Services picked it up from the Forum and came back to me with things to try. In the end the solution was something different. I needed in Apple HomeKit to configure settings so that there is only one dedicated hub as opposed to the HomeKit app simply choosing what it thinks is best. It seems the problem is resolved. Nonetheless Aqara were very helpful and clear with their support.

I moved so the stickers that has the pairing code was lost and i needed to reconfigure the wifi so i just took a screenshot of the serial number of the G100 emailed aqara support and they gave me a soft copy of the QR code it was easy and straightforward!

It took some time to figure out that the device was bad but once that was determined there were no hassles to get a new device shipped to me.

Très bonne expérience avec le service client Aqara.

J’ai rencontré plusieurs problèmes avec l’un de mes appareils, notamment une consommation anormalement élevée des piles. Après avoir repris contact avec leur support, Daisy a pris le temps de suivre mon dossier et m’a rapidement proposé une solution.

Un appareil de remplacement a été envoyé sans complication et la prise en charge a été simple, rapide et efficace.

C’est aussi dans ce genre de situation qu’on juge une marque : un problème peut toujours arriver avec un produit, mais la qualité du SAV fait toute la différence.

Merci à Daisy et à l’équipe Aqara pour leur sérieux et leur réactivité !