Aqara レビュー 

DO NOT BUY - Extremely poor customer service

They do not exchange and their return process is a nightmare. I bought more than $1,000 of products from them and when I wanted to exchange a smart lock that was incompatible with my door, they simply said NO.

I have now uninstalled and throw to the garbage all the products I bought from them.

Very disappointed – parcel never arrived and no help from support

I ordered from Aqara and never received my parcel. They claimed it was delivered while I was at work, but there was no proof of delivery just a photo of the envelope! and no one at home to receive it. I contacted customer service several times, but they have provided no real assistance or resolution — just repeated claims that the parcel was “successfully delivered.”

I did not authorise any Safeplace, and nothing was left at my property. It’s unacceptable that the seller considers the order fulfilled when I clearly haven’t received anything.

I’ve now had to take legal steps to recover the payment since Aqara refused to take responsibility. Very disappointing experience for what I expected to be a reputable brand.

Getting spammed with multiple marketing emails a week. Unsubscribed to every one of them (a process that is overly convoluted). Contacted support. Still, no resolve. They don't know how to unsubscribe me. The partially templated response (you can see as it comes in different colors) just says to follow the process.
Very frustrating. Have to put them into spam and hope I don't miss any critical info on my system or billing.

Produkte funktionen nicht richtig, die App ist zudem sehr schlecht und sehr unübersichtlich.

Mange Aqara-enheder er lidt kræsne – især fordi de ofte kun vil forbinde til 2,4 GHz Wi-Fi, og nogle gange kræver, at man ændrer opsætning af routeren (adskille 2,4/5 GHz, sætte bestemte krypteringer osv.). Hvis det ikke spiller, kan det hurtigt blive frustrerende – og jeg siger, det er jo ikke ens netværk, der skal tilpasses et produkt, men produktet der skal virke på ens netværk.
At jeg ovenikøbet oplevede, at den begyndte at udsende alarmer helt af sig selv, gør jo ikke oplevelsen bedre – og det er helt fair at miste tilliden til et produkt, der giver bøvl.

M1S Gen 2 Hub goes offilne random
not suitable for aqara quallity
payed 70€ with watersensors for this offline rubbiah

Having purchased the Aqara Smart Lock U300 direct from Aqara (in Australia) I was unfortunate to discover just before installation that the lock handle sticks out quite a way. This meant that it was unable to fit in our door behind our existing metal security flyscreen door.

Upon realising the lock won't fit, I contacted the Aqara support team (support at aqarastore.com.au) to arrange a return of the product - still in its original pristine condition & packaging. However, they don't want to honour their own returns policy.

I would not recommend purchasing any Aqara products while they are unable to meet even basic consumer support requests.

Fooled by the big collection with matter capabilities and company bold announcement that one eco system works with Alexa and HomeKit and matter what do you want more right ?
Well NO NO NO NO !
I bought all :
4G doorbell
G3 cameras hubs
M3 ( aqara’s latest and most advanced hub
M1s ( gen 2)
E1 cameras
Doors and windows sensors
Module t1 single
Module T2 double
So my house should be solid secured with zigbee protocol wifi connections , well look:
1- disconnections: every 20-30 minutes I receive a disconnection notifications and when a hub is disconnected it takes down with it other devices especially the M3 because I have assigned it as main hub and got it connected with my tuya and Yale smart locks and SmartThings hub via thread ( matter) but when it goes down it takes everything down with it !
2- inconsistency , tried to set up the cameras to wake up or sleep according to security panel mode … it became a circus they wake up and sleep
As they please !
Also I tried to put cameras on default position… they turn like crazy and everyday in certain position !
Sometimes they trigger alarm , sometimes no alarm … horrible
3- aqara support: most disgusting 🤮
I mean they will respond sure but in an ineffective manner and not useful to customers, you can say they respond for maintaining Google image incase of any legal liability, just to say we are responding but they will pin the problem to your internet company , your house walls obstructing signals , your electricity company providing 50/60 HTS that are not consistent with their God knows what hertz, etc
Finally this product is scum , I will put a link to sell all on eBay for less that 100$ ( cost me nearly 1000)
Also I will put a video showing the disconnection and inconsistent performance of this system )

I like the devices, they actually could work great if the software was coded by competent people. It just isn’t.
They will release updates that break working setups.
You will have to spend your time trying to fight the latest software breaking they introduce. A damn shame.

This company released a Matter Hub M3 and advertised this Hub will work as an advanced Matter Bridge. Not really. It is only compatible with its own devices and after sometime it stops working. Documentations is poor as well as support. It sounds almost as if this device is another way for the PRC to get access to your home network and use your home network as springboard to other sites or systems of PRC’s interest. If not, it’s another Chinese crap.

All is fine, until something stops working, then you are subjected to a support system which only sends 1 response per day, before eventually doing nothing to resolve terminal issues with their product. I wasted $400 on a U200 door lock that stopped working after 9 months & after giving me the 'run-around' for a few weeks, the Aqara support team couldn't care less & just stopped responding

Jeg har desværre haft en meget dårlig oplevelse med Aqara og deres kundeservice ifm. min Aqara U200 dørlås.

Allerede fra april måned oplevede jeg fejl og defekt funktion på låsen. Jeg har siden da været i kontakt med Aqara kundeservice hele 5 gange, sendt video-dokumentation, logfiler og detaljeret beskrivelse af problemet.

På trods af dette er der endnu ikke kommet en løsning — det eneste jeg har fået retur, er modstridende beskeder og manglende klarhed om, hvordan jeg kan returnere produktet. Selv den butik, hvor jeg købte låsen, har givet mig forskellige informationer om, hvordan jeg skal forholde mig.

I mellemtiden har jeg altså stået med en defekt dørlås i flere måneder — et produkt der burde være pålideligt, når det handler om hjemmets sikkerhed.

Alt i alt er dette en meget skuffende oplevelse. Både selve produktet og den mangelfulde og ineffektive kundeservice gør, at jeg absolut ikke kan anbefale Aqara til andre.

I have an Aqara gen2 hub with multiple genuine aqara sensors connected which work OK. Now the genuine aqara smoke detector us a different matter. It disconnects continually throughout the day for no apparent reason. Customer service were little or NO help just giving standard switch it on and off, change battery, disconnect from hub then reconnect sort of answers none of which solved the issue. Then the ultimate final response " we are sorry we couldn't fix your problem". Oh well as long as your sorry then that's fine. So be aware if something doesn't work right your on your own.

🔒 Aqara U200 Smart Lock – A Game-Changer for Smart Home Security

★★★★★ 5/5

The Aqara U200 is, without a doubt, one of the most impressive smart locks available today. If you’re serious about home automation, privacy, and convenience, this lock delivers on every front — and then some.

🌟 Why It Stands Out

1. Retrofit Perfection
No drilling. No replacing your current lock. The U200 installs over your existing deadbolt in minutes, making it perfect for both renters and homeowners. It’s clean, minimal, and doesn’t scream “smart lock” from the outside — a huge plus for aesthetics and subtlety.

2. Matter & Thread Support
This is one of the first retrofit locks to support Matter over Thread, making it a future-ready device. It integrates seamlessly with Apple HomeKit, Google Home, Alexa, and other ecosystems. Whether you’re deep into HomeKit or just starting to build your smart home, the U200 is ready to play nicely with everything.

3. Multiple Unlock Methods
Unlock with:
• Apple Home Key (tap your iPhone or Apple Watch)
• Fingerprint (with optional keypad)
• Aqara app
• NFC tags
• Keypad codes

You’ll never get locked out again, and you can easily grant or revoke access to guests or family on the fly.

4. Ultra-Quiet & Reliable
The motor is whisper-quiet — seriously, you’ll barely hear it. Locking and unlocking is smooth and precise. Plus, it features auto-lock, activity logs, and strong encryption for peace of mind.

5. Excellent Battery Life
It runs on rechargeable batteries and lasts months on a single charge. Even better, you can charge it via USB-C without needing to remove it.

⸻

🧠 Smart Features That Make Life Easier
• Auto-lock when you leave
• Remote access via a Thread Border Router
• Timed access codes for guests or deliveries
• Detailed logs of who entered and when
• Works with routines, automations, and voice commands

⸻

🎯 Final Verdict

The Aqara U200 is not just a smart lock — it’s a smart decision. Between its effortless install, deep integration with modern ecosystems, and a level of convenience that quickly becomes essential, it’s one of the smartest upgrades you can make to your home in 2025.

If you’re building a Matter-compatible home or just want a lock that actually makes your life easier, this is the one to get.

Ich finde Aqara super und bin auch sehr zufrieden damit.
Ist einfach zum installieren und haben ein großes Produkte Sortiment.

Machen ein Update 3.0.0_080 und ab da geht nichts mehr .nicht einmal die Aqara NFC Karte wird nicht mehr erkannt . Ich bereue den Kauf schon jetzt. Auch Apple Watch wird seit dem Update nicht mehr erkannt . HÄNDE WEG VOM Aqara Türschloss . Kauf wird nicht empfohlen. Für mich sind das Betrüger . Machen ein Update und danach funktioniert bei keinem mehr das Türschloss . Ich sollte Videos schicken, wie ich das Schloss bediene…?!Die sollten sofort ein neues Update bereitstellen . Alles hat funktioniert bis zum Update 080 . Engler

Aqara G4 Doorbell:

Absolutely rubbish, do not buy.
After changing broadband provider, the risiculously poorly designed app does not even give an option to search for new networks, and after using the master resent, their own app will not pickup their own equipment, instead providing the most unintelligible, tech code rubbish that means nothing.Multiple “master resets” later, the whole process is no further forward. At over £100 you expect both the apps and equipment to work, and, be easy to use. They are not.

Anfangs war ich sehr zufrieden. Alles lies sich super in Apple Home integrieren und funktioniert einwandfrei. Doch dann hat mich die Aqara App ausgeloggt. Man braucht sie auch nur selten für Updates und Kalibrierungen. Leider war nach dem erneuten Anmelden alles weg. Alle Einstellungen und alle Geräte. Ich kann in Apple immer noch drauf zugreifen, aber das war’s. Keine Updates mehr und kein Kalibrieren. Es sei denn, ich lösche alles aus Apple Home und mache alles neu und hoffe, dass es dann auch ohne Probleme wieder zu Apple Home hinzugefügt werden kann... Habe also den Support geschrieben, der das Problem nicht verstanden hat. Ich habe das Problem zwei Wochen lang immer und immer wieder geschildert und Anleitungen bekommen, die nichts mit dem Problem zu tun hatten, bis sie es endlich verstanden haben und mir gesagt haben, dass es ein technisches Problem auf ihrer Seite ist. Das ist jetzt über zwei Monate her und seit dem keine Antwort mehr vom Support...
Ich habe deswegen die geplanten Erweiterungen für mein Smarthome von anderen Firmen besorgt und werde alles ersetzen, was ich nicht zwingend von dieser Firma brauche.

I purchased roller shutter motors, and they keep breaking after just a few months of use. The customer support is absolutely terrible. They respond only after several days, if at all. I've been stuck in a replacement process with them for over a month now. They refuse to exchange the device and have been claiming for the past two weeks that they will issue a refund—yet nothing has happened so far. Avoid this company!

Die Doorbell G4 ist noch schlechter als Ring Doorbell! Support Antwort Zeiten sind extrem lange! Ich werde das Produkt an den Verkäufer retournieren!