Aqara レビュー 

Bought an expensive Aqara cctv camera. I called Aqara technical support with a WiFi question, but was told they wouldn’t even speak to me, let alone help me because I had bought the camera from Amazon and not from them directly. This is the worst customer service I’ve ever encountered from any company.

It’s impossible to receive the verification code and support doesn’t exist. I have a whole house full of their devices and I cannot access my account since months.

Terrible customer service never reply to the “support” email address.
Ordered a lock and it was almost 3 weeks before they processed the invoice for shipping! It has been over a month now and still has not arrived…but it is in transit!
I hope their product is better than their service..we will see

Har købt en aqara roller shade driver e1, efter 2 år og en måned stoppede den med at virke. Deg er ingen support fra dem. Kun en dum robot, som ikke virker efter den har sendt første besked
Har også prøvet dør/vindues sensorer og temperatur målerne. Det er det værste bras jeg har været ude for, og jeg har prøvet meget til smart hjemmet.

Updated review after using the lock for a couple of months, I’m still disappointed that you can’t use some of the features but as a standalone lock it’s fantastic, I never take my keys with me anymore, a simple tap of my finger and the door unlocks.

Purchased a U200 smart lock and fitted it to my front door, the lock was working erratically, so I had to disable the auto unlock, got in touch with support and was told it is my door that's causing the issue, as it might not be in position fully due to the door seal, so why is this not pointed out on their website.

Also can't connect to alexa or ios and was told I needed a hub or a suitable thread router, so I can only use the lock using the keypad/finger print and manually from the inside, which does work well, however I can't use the auto lock/unlock or the remote features can't be used without spending more money. Not impressed paying over £200 for a lock where most of its features can't be used!!!!

Avoid this companies smart video doorbell G4, overly complicated with QR card stuck in the worst place to deal with and adding people is like writing a programme to another world and it doesn’t connect to the Apple systems as they state, might as well have thrown the money off my local pier as it’s then valueless

Price accessible, valid products with good function more than other expensive brands.
Since they support MATTER over Thread, a hub is no longer needed for many products. Bought smart lock U200, works well with HomeKit and without hub!!!

J’ai acheté leur Sonnette Connectée Aqara qui sur le papier était intéressante et à un prix attractif.
Au bout d’un mois et demi, elle tombe en panne. Non seulement elle n’est plus connectée mais elle ne sonne plus !
Des problèmes, cela arrive mais le support est inexistant !
Je leur ai envoyé de nombreux messages demandant soit une résolution, soit un remboursement. J’ai par moments des réponses vagues, à raison d’un message mail tous les 15 jours (quelle réactivité !).

Il a fallu attendre plusieurs mois avant que je n’obtienne un remplacement

Le produit non défectueux est en revanche appréciable. Il faut que la sonnette soit propre du wifi

Jeg synes at det er velfungerende produkter. Har både lamper, pærer, kontakter, og sensorer. Jeg ville dog ønske at flere af deres produkter var mere lettilgængelige for det europæiske marked.

This company is the worst to purchase from. Trust me avoid them and their products at all costs to save yourself heartache.
They sold me a faulty hub and its in Chinese ( that's both the audio cues on the device and manual).
You would think they would care about the reputation of their products and pull back faulty ones quickly but they just don't care .
Worst seller as all they care about is your money.

Det er generelt velfungerende - fornuftig pris - simple at sætte - fungerer fint ifm apple homekit. Kan også kontroller forskellige