Everything, under Aquability's control, went according to plan. Workmanship was good. We are pleased with the result. The only hassle was with the contractor ('Clearabee') they use, to clear up t... ãã£ãšèŠã
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Everything about the experience was full marks. From the first meeting to explore the possibilities to the fitting of the shower. Parts delivery was quick and efficient and fitting the shower took l... ãã£ãšèŠã
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Both the man who came to see us originally was very pleasant and âdefinitely knew everything about the productâ that we purchased. The man who did the fitting was also very pleasant and very hardworki... ãã£ãšèŠã
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We were very impressed with every member of staff including the sales representative, delivery team and installer. They were courteous, helpful and extremely conscientious. All work was carried out... ãã£ãšèŠã
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4.7
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The chaps who came to do the work wereâŠ
The chaps who came to do the work were really nice. They got on with the work and if a biggish problem occurred they consulted me. Also they were very tidy and cleared up after them. When finished they went through what they had done and explained how things worked.
2025幎8æ21æ¥
This is wonderful
This is wonderful! It was fitted in just a day, the bloke arrived at 8.10 am and didnât leave til after 5pm. He worked solidly all day with just a sandwich, we made him lots of cuppas though!
Every time I go into the shower it is so easy and I feel very safe there. I sit on the seat and stand sometimes, and each time I just want to stay in longer!
2025幎8æ28æ¥
Aquability ããã®åç
Dear Jenny,
Thank you so much for this fantastic review! We're delighted to hear that you are enjoying the shower and that you feel safe and secure using the new facilities! We also really appreciate your kind comments about Danny, your fitter, and your kindness in providing cups of tea throughout the day! Thank you again for your custom and this wonderful feedback.
Kind regards,
The Aquability Customer Service Team
Socket in the bathroom hasn't been putâŠ
Socket in the bathroom hasn't been put back cord cut missing skews. Also no extractor fan working
2025幎8æ28æ¥
Aquability ããã®åç
Dear Ann,
Thank you so much for taking the time to share your experience and for the helpful feedback regarding the socket in your bathroom and extractor fan. We're truly sorry to hear of these issues and have arranged for our Field Installations Manager to visit you next week to reconnect your extractor fan and put things right. Thank you again for your feedback and support. We look forward to seeing you again in the very near future.
Kind regards,
The Aquability Customer Service Team
Excellent fitter who was friendly and professional.
The person who came to fit the shower was a lovely man who was so helpful. He did an excellent job and everything was left neat and tidy. He also fully explained everything. Customer service on the other hand was left lacking. They were abrupt and unhelpful and not at all pleasant. The only reason I have given 3 stars is because of the excellent service the fitter gave.
2025幎8æ19æ¥
Aquability ããã®åç
Hi Julie
Thank you so much for this thoughtful review and helpful feedback. It's lovely to hear that you were delighted with our fitter, Simon, but I am, of course, concerned that you were unhappy with the attitude of our customer service team. I'm so sorry that you did not receive good service from them and I have sent you an email requesting more information so that I can follow this up and ensure that improvements are made.
We really appreciate your feedback and your custom and will strive to do better in the future.
Warm regards
Claire
Customer Relations Manager
Still waiting for job to be completed
The bath installed is fantastic. BUT we were advised that an electrical engineer would contact us with regards to installing a electrical spur for the bath as it is not safe to continuously use a plug for electrics to use the chair. I have phoned the company twice and asked to be advised my request has been forwarded, to date no call ref the required safety work to be done. Bath was installed a number of weeks ago,,,,,,,,,,,,,
2025幎8æ12æ¥
Aquability ããã®åç
Hi Ursula,
Thank you so much for the five star rating which appears very generous in these circumstances! It's wonderful to hear that the bath is fantastic, but disappointing to discover that there is outstanding electrical work.
I have passed on your comments to the relevant department and requested that we return urgently to install the fused spur.
We're so sorry for the delay completing this work and assure you that we will arrange an appointment in the very near future.
Thank you for your kind comments and patience. We will certainly be in touch with you on our return to work, after the bank holiday weekend.
Warm regards
The Aquability Customer Service Team
Good experience
Fitted within one day as promised. Shower as advertised.
Expensive but for a quick and efficient way of getting an accessible shower in place it is ideal
2025幎8æ19æ¥
Aquability ããã®åç
Dear Customer,
Thank you very much for this fantastic review! It's great to hear that you are happy with your new Easy Access Shower. We understand that getting an accessible shower installed quickly and with minimal disruption is often of vital importance and we're pleased that we were able to provide you with a speedy and efficient service.
Thank you so much for your custom and for sharing your experience. We really appreciate your support.
Kind regards
The Aquability Customer Service Team
A shower unit to be proud of
I was very impressed by the speed and efficiency of the installer. A very clean and tidy job, and using the shower is a pleasure.
2025幎8æ14æ¥
Aquability ããã®åç
Hi Nicholas,
Thank you so much for this wonderful review! We're delighted to hear that the new Low Access Shower Module is a pleasure to use and that you were happy with the speed and efficiency of our installer, Scott.
We hope that you are now enjoying all the benefits of your new shower and thank you again for taking the time to provide feedback. We really appreciate your kind words and support.
Warm regards,
The Aquability Customer Service Team
Very efficient service
Lovely guys that came to fit, efficient, polite and helpful. bath out fully working shower in, all in one day. All mess cleared and cleaned and rubbish removed by the following lunchtime Would recommend to anyone needing safe showering facilities to replace a bath
2025幎8æ12æ¥
Aquability ããã®åç
Hi Clare
Thank you so much for this lovely review! It's great to hear that the installation went smoothly, was completed in one day and that our fitters provided a friendly and efficient service. We really appreciate your kind words. Thank you again for recommending our company.
Warm regards
The Aquability Customer Service Team
Excellent experience,from the initialâŠ
Excellent experience,from the initial meeting with the Sales Team to explain the various options and costs, through to delivery and installation.
Delighted with the final results. The installer did a superb job, in one day as promised, and everything looks great,as well as working perfectly!
2025幎8æ8æ¥
Aquability ããã®åç
Hi Clive,
Thank you for this fantastic feedback! It's wonderful to hear that you were happy with the whole process and with the final results, and that we were able to install your new shower module and suite in one day, as promised. We'll pass your kind comments on to Grahame, the sales advisor and Stacy your fitter, who will be delighted to hear them. Thank you again for choosing Aquability for your showering needs and for recommending us. We really appreciate you taking the time to share your experience.
Warm regards,
The Aquability Customer Service Team
Excellent job
Excellent job, explained everything clearly, clean and tidy, took away rubbish. Would recommend them.
2025幎7æ30æ¥
Aquability ããã®åç
Dear Mrs Roberts,
Thank you for your wonderful review! Weâre delighted to hear that our fitter did an excellent job installing your shower module and that our team maintained a clean and tidy work environment. We really appreciate your support and recommendation.
Warm regards,
The Aquability Customer Service Team
Walk in shower
The whole process from discussing with Fiona the options and her proposed plan for my shower, early delivery of the shower unit and the excellent instillation, including removal of my bath by Simon was seamless and hassle free for me. I am extremely pleased with my new walk in shower
2025幎8æ5æ¥
Aquability ããã®åç
Hi Carolyn,
Thank you so much for this wonderful review! We're delighted to hear that the whole process was hassle-free from start to finish and that you're extremely pleased with your new shower module. Thank you again for your kind comments, which we will pass on to Fiona and Simon. We really appreciate your feedback and support.
Warm regards,
The Aquability Customer Service Team
The fitter was punctual
The fitter was punctual, left no mess and completed the work efficiently. Delighted with my new look bathroom.
2025幎8æ5æ¥
Aquability ããã®åç
Hi Jacqui,
Thank you so much for the five star rating! It's fantastic to hear that you're delighted with your new bathroom and happy with the service provided by our installer, Alex. We really appreciate you taking the time to share your experience.
Kind regards,
The Aquability Customer Service Team
PREPARE TO BE AMAZED DREAMS COME TRUE.
They said about 5 wks from plan to Install it took 3wks on the day shower arrived it was installed on the day WELL IMPRESSED. The young lady that come to measure up know her job well she listened and advised and carried out what WE desired. The engineer plumber total asset to Aquability went above and beyond total professional. What this company says IT DELIVERS. No i have no dealings with this company or work just like value for money and trust and they gave. Thank you Aquability team for being truthful and trustworthy.
2025幎7æ31æ¥
Aquability ããã®åç
Hi Paul,
Thank you so much for this fantastic review! It's really made our day! It was wonderful to hear how delighted you are with your new Easy Access Shower and with the service we provided. We truly appreciate your feedback and support and will pass on your kind comments to Fiona and Simon.
Wishing you all the best for the future,
The Aquability Customer Service Team
I meant to give five stars not one
I meant to give five stars not one. The installation was excellent and I am very pleased.
2025幎7æ31æ¥
Aquability ããã®åç
Hi Mark,
Thank you so much for the lovely feedback which we have passed on to your installer, Stacy. We're delighted that you're very pleased with your new Easy Access Shower Module and bathroom suite. We have requested a new review invitation for you to amend the star rating. Just click on the 5 green stars to change.
Warm regards,
The Aquability Customer Service Team
All deadlines met as we requested and fitter arrived promptly at 8am Bathroom and staircasele8am
All deadlines met as we requested and fitter arrived prompt at 8am When Job was completed the bathroom and staircase were left completely clean I have no qualms recommending this company as value for money and personal service Thank you
2025幎7æ30æ¥
Aquability ããã®åç
Dear Mr Elder,
Thank you so much for this lovely review! We're delighted to hear that you're happy with the service provided, value for money and the punctuality and cleanliness of our installer, Gary. We really appreciate you taking the time to share your experience and for recommending us to others. We hope that you continue to enjoy the benefits of the new shower module for years to come. Thank you for choosing Aquability.
Kind regards,
The Aquability Customer Service Team
Delivery
Delivery, on time. Installation as advertised, installer pleasant and left everything neat and tidy.
2025幎7æ23æ¥
Aquability ããã®åç
Hi George,
Thank you so much for this wonderful review. We're delighted to hear that the delivery and installation of your Easy Access Shower went smoothly and the module was everything you expected. Thank you for your feedback and support.
Kind regards,
The Aquability Customer Service Team
Two really good workmen
Two really good workmen. Kept us informed all the time and they have made a brilliant job.
2025幎7æ18æ¥
Aquability ããã®åç
Dear Mr and Mrs Fox,
Thank you so much for the wonderful feedback! We're so pleased that you are happy with the work carried out by our fitting team. We hope you enjoy the benefits of your new Simplicity Walk-In Bath for many years to come. Thank you for choosing Aquability and for your kind comments.
Warm regards,
The Aquability Customer Service Team
A perfect instillationpâŠ
The fitter protected the carpet before starting then fitted it I a day. We were consulted on all aspects as he worked and when completed demonstrated the functions and proved thebath was watertight. He was polite an skilled I couldn't ask for a better service.
2025幎7æ18æ¥
Aquability ããã®åç
Dear Mr Henwood,
Thank you for the fantastic review and for recommending us. It's wonderful to hear that our installer provided a professional and skilled service. He was delighted to hear your comments and we really appreciate you taking the time to share your experience.
All the best,
The Aquability Customer Service Team
Would certainly recommend.
Right from her first visit we had confidence in Fiona and she was willing to cope with us trying to decide just what we wanted. Simon, the fitter was brilliant. Our bath was fitted in one day. It was obvious he was a good craftsman.
2025幎7æ18æ¥
Aquability ããã®åç
Hi Maz,
Thank you for this wonderful feedback. We're so pleased to hear that the fitting of the walk-in bath went well and that you were happy with Fiona, our Sales Advisor and Simon, our fitter. We really appreciate your kind words and custom.
Warm regards,
The Aquability Customer Service Team
It was well organised from the timeâŠ
It was well organised from the time Keith came to see us to the excellent way it had finished
2025幎7æ18æ¥
Aquability ããã®åç
Dear Mrs Owen,
Thank you for this fantastic review. It's great to hear that the whole process was well organised and that the shower module was finished to a high standard. Thank you again for your support. We really appreciate your feedback.
Warm regards,
The Aquability Customer Service Team
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