Everything, under Aquability's control, went according to plan. Workmanship was good. We are pleased with the result. The only hassle was with the contractor ('Clearabee') they use, to clear up t... ãã£ãšèŠã
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Everything about the experience was full marks. From the first meeting to explore the possibilities to the fitting of the shower. Parts delivery was quick and efficient and fitting the shower took l... ãã£ãšèŠã
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Both the man who came to see us originally was very pleasant and âdefinitely knew everything about the productâ that we purchased. The man who did the fitting was also very pleasant and very hardworki... ãã£ãšèŠã
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We were very impressed with every member of staff including the sales representative, delivery team and installer. They were courteous, helpful and extremely conscientious. All work was carried out... ãã£ãšèŠã
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4.7
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A very good product which suits ourâŠ
A very good product which suits our needs. The fitter was excellent and sorted out any problems. The bath works perfectly.
2025幎7æ8æ¥
Aquability ããã®åç
Dear Margaret
Thank you very much for this wonderful review. We're so pleased to hear that our walk-in, lie down bath suits your needs and works perfectly. It's also lovely to know that the fitter was excellent and overcame any issues on the day. Thank you again for your feedback and recommendation. We really appreciate your support.
Warm regards
The Aquability Customer Service Team
The whole job was let down by the lack of delay in the rubbish removal. It took two phone calls from us to customer services. âŠ
The fitting was exemplary.
2025幎7æ8æ¥
Aquability ããã®åç
Dear Mr Skinner,
Thank you so much for your kind and thoughtful review. We're pleased to hear that the fitting was exemplary and apologise for letting you down with the delayed collection of the rubbish from site. We're very sorry for any stress and inconvenience this caused and will strive to do better in future.
Warm regards,
The Aquability Customer Service Team
Aquability ããã®åç
Dear Valued Customer,
Thank you so much for the positive feedback. We're delighted to hear that your installation was carried out quickly and efficiently. Thank you for choosing Aquability.
Kind regards
The Aquability Customer Service Team
Aquability ããã®åç
Hi Thelma,
Thank you so much for your kind words and five star rating! We're so pleased to hear that you were satisfied with our service and we really appreciate your feedback and support.
Warm regards
The Aquability Customer Service Team
Think that the service was goodâŠ
Think that the service was good unfortunately the salesman did not give enough instruction for the fitter who was unable to complete the job in the time he was allotted unfair on the fitter
who was excellent well done Stacey
2025幎6æ27æ¥
Aquability ããã®åç
Hi Patricia,
Thank you so much for your positive review. We're so please to hear that you were happy with the walk-in bath, with Stacy, (our installer), and with the service overall. We apologise for over-running by an additional day on this occasion and for having unfortunately miscalculated the time required to construct new boxing and complete the tiling. Thank you so much for your understanding and patience throughout and for taking the time to share your experience. Your feedback helps us improve our service and we really appreciate your support.
Kind regards
The Aquability Customer Service Team
Darren came to visit me today and I wasâŠ
Darren came to visit me today and I was really impressed with his professionalism and experience. He was friendly and polite. He tried really hard to find a solution to the problem of installing a shower in my bathroom, but was unable to come up with any that would mean that the company would be able to carry out the work.
2025幎6æ30æ¥
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Aquability ããã®åç
Hi Deborah,
Thank you so much for taking the time to recommend our services even though we were unable to be of assistance to you personally on this occasion. We really appreciate your kind gesture and wish you all the best in the future.
Warm regards,
The Aquability Customer Service Team
Scott was very professional
Scott was very professional, clean and tidy. after he finished he explained the working so even an idiot like me could understand
2025幎6æ6æ¥
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Aquability ããã®åç
Hi Roland
Thank you so much for your lovely review of Aquability. We're so glad that you're happy with the walk-in bath we have installed and that our fitter was professional, clean and tidy.
If you would like any more information or instructions, pleased do not hesitate to get in touch, we would be delighted to be of assistance.
Warm regards
The Aquability Customer Service Team
£10k shower unit!!!
£10k shower unit for my very elderly parents. Absolute rip off price. You're paying for the convenience and speed that the new 'unit' can be fitted in one or two days. Obviously aimed mainly at older people who are generally desperately in need of a quick solution. Hence they get away with these crazy prices. The finished product is very smart and nice. However, their after service is shocking. A year and a half down the line and there's a tiny (but significant) leak. They want to charge £118 to come out to take a look!!! What plumber charges to just come and assess/quote for a job???Absolutel rip off. After I moaned about this charge I was told to send a video and photos to a WhatsApp number. To which I've had no reply.......
2025幎6æ5æ¥
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Aquability ããã®åç
Hi Hilary
Thank you very much for your thoughtful review of Aquabiity. We're pleased to hear that you appreciated the convenience and speed of our installation and that the finished product is very smart. We were, however, sorry to learn that there is now a small leak and accept that our charges for servicing, outside of the warranty period, and the cost of purchasing one of our specialist modules, is not cheap.
I can advise that the call-out charge for our fully trained engineers includes up to two hours of labour plus VAT, which generally covers the full cost of a repair. We also offer a service plan scheme you might like to join for peace of mind in the future and I have forwarded details of the plan to your parents for their information.
From our records, I can see that we have viewed your video, ordered an additional part and arranged for an engineer to attend. We now look forward to visiting your parents and addressing the issue in the very near future. We're so sorry that this visit has proved necessary but hope that you will be happy with the shower module again once the issue with water dripping outside of the tray has been remedied.
Finally, we would like to take this opportunity to thank you again for choosing Aquability and for leaving us a positive rating in spite of your concerns. We are absolutely committed to putting things right for your parents and will strive to provide a better service in the future.
Warm regards
The Aquability Customer Service Team
Great response received
I had a problem with my shower seat, and it was resolved very quickly, they deserve the 5 stars. Thank you Sharon in customer support and Nigel the service engineerâŠ.
2025幎6æ24æ¥
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Aquability ããã®åç
Dear Victor
Thank you so much for this wonderful review. It's great to hear that we were able to resolve the issue with your shower seat quickly and efficiently. We really appreciate the feedback and support.
Kind regards
The Aquabiity Customer Service Team
The man who originally came to measureâŠ
The man who originally came to measure up was excellent.
When I was phoned I said the shower door was squeaking,you said youâd send an inspector-when?
2025幎6æ18æ¥
Aquability ããã®åç
Hi Stina
Thank you for taking the time to review Aquability. We're so pleased to hear that Anton, in particular, was excellent and appreciate the feedback and recommendation.
Kind regards
The Aquability Customer Service Team
Ease and speed of installation
Ease and speed of installation. First rate quality of product. Helping older or disabled customers to feel safe when showering.
2025幎6æ17æ¥
Aquability ããã®åç
Hi Jacky
Thank you so much for the five star rating! It's wonderful to know that our installation was carried out quickly and efficiently and that the new module has enabled you to feel safe showering. We hope you continue to enjoy the benefits for many years to come. Thank you again for your support.
Warm regards
The Aquability Customer Service Team
The two men Ben and Scott were veryâŠ
The two men Ben and Scott were very pleasant they did a very good job and sorted problems out as
They reached them we are very pleased with shower and wouldnât hesitate to reccomrnd you
Thankyou
2025幎6æ17æ¥
Aquability ããã®åç
Hi Susan
Thank you for the wonderful feedback and recommendation. We're delighted to hear that you're very pleased with the shower and have passed your kind comments on to Scott and Ben. Thank you for choosing Aquability and for recommending us.
Kind regards
The Aquability Customer Service Team
Delivered what was expected
Delivered what was expected. The engineer was helpful and ensured the bath and sink were fitted as wished.
2025幎6æ11æ¥
Aquability ããã®åç
Hi Michael
Thank you very much for the wonderful feedback. We're delighted to hear that the new walk-in bath tub meets your expectations and that our engineer was helpful on the day. Thank you for choosing Aquability and for recommending us.
Kind regards
The Aquability Customer Service Team
Really pleased with new shower.
Really pleased with new shower.
Installer done an amazing job.
2025幎6æ11æ¥
Aquability ããã®åç
Dear Mrs Jones
Thank you for taking the time to let us know that you're really pleased with the new shower and that our installer has done an amazing job! We really appreciate your feedback and support.
Kind regards
The Aquability Customer Service Team
Aquability ããã®åç
Hi Janet
Thank you for the 5 star rating! We're delighted to hear that your new shower module is excellent and hope that you will enjoy the benefits for many years to come. Thanks again for your recommendation and support.
Kind regards
The Aquability Customer Service Team
Absolute joke of a company take yourâŠ
Updated - 17/6 Absolute joke of a company take your money then donât finish the job and leave all the rubbish at the front of the house. My 75yr old mum has paid over 10k for a shower basin ad toilet. Toilet was broken when they came to fit it so now waiting for a new one with no date of when it will arrive. All the rubbish has been sat outside her house for the last 2 days promised it would be picked up yesterday still there today, called again and was told will be chased and toilet on order with no idea when it will be delivered or fitted for the money paid this is an absolute rubbish service avoid and go with someone else.
Updated - the company has since been and got the rubbish 2 days later and have fitted the toilet the week after. The lady that called offered my mum a discount on the remaining balance due to the issues caused.
2025幎6æ4æ¥
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Aquability ããã®åç
Dear Hannah
Update: 13/06/25
We're pleased to report that the remedial work was completed on Monday 9th and would like to take this opportunity to apologise again for the late collection of the rubbish and the damage to the WC pan on delivery. We're so sorry for any stress and inconvenience caused as a result.
I've spoken with your mum and understand that she is happy with the new shower and the final finish, however, she is still yet to try it. Please do get in contact again if there are any further issues with the shower once she has had the opportunity to use it.
Kind regards
The Aquability Customer Service Team
Dear Hannah
We're extremely sorry that the WC pan was damaged on delivery and have ordered an urgent replacement. We're also sorry there was a delay collecting the rubbish from your mother's home. We are committed to remedying the situation as quickly as possible for your mum and will be in touch with her again on Monday to advise on dates.
Please do ask your mum to contact us if you would rather we liaise with you.
Kind regards
The Aquability Customer Service Team
Beautiful shower
Stacey, the fitter, did an excellent job. Being clean and tidy, completing the job well within the expected time and finishing with a beautiful shower which we are absolutely thrilled with.
2025幎6æ3æ¥
Aquability ããã®åç
Dear Kenneth
Thank you so much for the wonderful review. It's fantastic to hear that you are thrilled with the new shower and that Stacey did an excellent job. We hope you enjoy the benefits for many years to come and thank you for your support.
Kind regards
The Aquability Customer Service Team
The team were efficient polite and effective
The team were efficient polite and swift. It was a pleasure having them in the house and they kept us abreast of everything they were doing and why. all went smoothly I'm pleased to say and we are using the bath now so much better than the lie down bath
2025幎5æ13æ¥
Aquability ããã®åç
Dear Ian
Thank you so much for the wonderful feedback. We're so please that you are happy with the new Aquabath and the service you received. Thank you for taking the time to share your experience. We really appreciate it.
Kind regards
The Aquability Customer Service Team
Excellent product
Excellent fitter installed my walk in shower which we are very pleased with would certainly recommend their products and excellent service
2025幎5æ28æ¥
Aquability ããã®åç
Dear Bryan
We're so pleased to hear that you're happy with your new walk-in shower and with our fitter, Simon. We really appreciate your feedback and recommendation. It was a pleasure doing business with you.
Kind regards
The Aquabiity Customer Service Team
I love the bath itself
I love the bath itself. The only thing I find slightly annoying is that if I want to lie down fully for a good soak, I canât. This is because the seat jabs into my lower back. It seems the only way round this is to remove the seat out of the bath entirely.
2025幎5æ20æ¥
Aquability ããã®åç
Dear Sandy
Thank you so much for taking the time to review Aquability and for the helpful feedback. I have left a message for you to contact me as we do offer an alternative seat with a reduced lip at the back that might be more comfortable for you. Alternatively we can help you source a suitable cushion to increase your comfort.
We're so glad that you are pleased to be able to have a bath again in any case and hope that we can adapt things to improve your enjoyment of the new facilities.
I look forward to speaking with you soon.
Kind regards
Claire
Aquability Customer Service
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