Just make sure you read the return instructions ! I had to pay $30 to return jeans that were the wrong size and then 4 months later ( yes 4 months ) i had to chase actually getting the refund ! I re... もっと見る
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Delivery was pretty quick, took a week and jeans fit like a glove. Great quality and definitely recommend at least having one pair of motel rocks jeans in your wardrobe!
企業が回答しました
Motel changed their jeans. I ordered the indigo jeans last year and loved them beside them being super long! So when I went to re order I did and the colour is completely different and the lengths hav... もっと見る
企業が回答しました
Quality was better than I was expecting and delivery only took a few days!! Love my new clothes, definitely will be buying from motel again in the future 🫶
企業が回答しました
2.9
まあまあ
252件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I haven't received the item yet
2026年4月17日
Motelrocks からの回答
Hi Ruth, I am sorry to hear that you have not yet received your parcel - please make sure to reach out to the customer service team so that they can provide you with any further available information. I apologise for the inconvenience caused.
Motel x
The quality or the clothes and the time…
The quality or the clothes and the time it took even though there was flooding.
2026年4月10日
Motelrocks からの回答
Hi Sarah, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again soon!
Motel x
I haven’t got the product yet
2026年4月17日
Motelrocks からの回答
Hi Ben, I am very sorry to hear that you have not yet received your order - please make sure to reach out to the customer service team so that they can provide you with any further available information. I apologise for the inconvenience caused.
Motel x
Delivery delayed
Delivery delayed? No reason provided. Incredibly slow. I still haven’t received goods and I placed order weeks ago now!
2026年4月17日
Motelrocks からの回答
Hi Charlotte, I am very sorry to hear that your delivery has been delayed - please make sure to reach out to the customer service team so that they can provide you with any further available information. I apologise for the inconvenience caused.
Motel x
I am aware that you guys said this…
I am aware that you guys said this could be sent before the arrival of my package. But, I placed an order on the 16TH of April and still have not received it. It’s now may and I just was wondering why it’s taking so long. I’ve ordered from you guys before and I absolutely love your stuff but yea just abit upset either way how long it’s taken. That’s all.
2026年4月17日
Motelrocks からの回答
Hi Brielle, I am very sorry to hear that you have not yet received your order. Please make sure to reach out to the customer service team so that they can provide you with any further information - I apologise for the inconvenience caused.
Motel x
Wow I honestly was DISGUSTED at the…
Wow I honestly was DISGUSTED at the quality of clothes that arrived. I spent $270 and I’d say all the items were like shein qualiry. Returning them all and I have to pay for return postage what a joke
2026年4月14日
Motelrocks からの回答
Hi Sevda, I am very sorry to hear that you have not been happy with your items and your feedback regarding the quality will be passed on to the relevant teams - I apologise for the inconvenience caused.
Motel x
We are yet to receive our product!!
2026年4月13日
Motelrocks からの回答
Hi Brad, I am very sorry to hear that your order has not yet arrived - please make sure to reach out to the customer service team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Taken too long to deliver
2026年4月13日
Motelrocks からの回答
Hi Claudia, I am very sorry to hear that you were not happy with the delivery service provided and your feedback will be passed on to the relevant teams and our courier. I apologise for the inconvenience caused.
Motel x
completely wrong colour
completely wrong colour, jeans were beige with a yellow undertone tried to email multiple times to get it sorted and they took to long to reply so now I am out of the return time bracket. Also $30 to return when I am not at fault ?
2026年4月13日
Motelrocks からの回答
Hello, I am very sorry to hear that you have experienced an issue with your jeans - I can see that you have contacted our customer service team and we do advise to allow up to 72hrs for a response, please wait for the team to take a look into this for you as they will get this resolved as soon as possible. I apologise for any inconvenience caused.
Motel x
I bought the low rise baggy jeans
I bought the low rise baggy jeans. They are way too long and drag on the floor. Make sure you buy the shortest length
2026年4月13日
Motelrocks からの回答
Hi Alyssa, I am sorry to hear that you had an issue with the fit of these jeans - please always reach out to the customer service team if you have any questions on sizing as they will be happy to help out!
Motel x
INSANE return shipping price
When the order came and wasn’t the right size I looked into returning the item, only to see that it’s $30!!!!! That’s insane.
2026年4月13日
Motelrocks からの回答
Hi Charlotte, I am sorry to hear that you have not been happy with the returns service we currently offer - your feedback will be passed on to the relevant team and I apologise for any inconvenience caused.
Motel x
Always knew what was happening with my…
Always knew what was happening with my order and when I could expect to receive it. Query I had was dealt with efficiently
2026年4月13日
Motelrocks からの回答
Hi Jennifer, thank you for leaving a review. I am so pleased to hear that you have been happy with the service provided and I hope to see you shopping with us again soon!
Motel x
jeans were way too big
jeans were way too big, sizing was very confusing. they were a very nice colour though.
2026年4月2日
Motelrocks からの回答
Hi Lilly, I am sorry to hear that you have experienced an issue with the sizing of your jeans - please make sure to reach out to the customer service team who will be able to provide you with any information you need regarding the jeans sizing!
Motel x
Blue dress
The dress is lovely, fabric feels nice and it matches the photos on the website well. Shipping did take a lot longer than expected, maybe a note about international shipping times could be good!
2026年3月31日
Motelrocks からの回答
Hi Sophie, thank you for your review. I am glad to hear that you have been happy with your order. I am sorry that your shipping took longer than was expected and this feedback will be passed on to the relevant teams - make sure to reach out the the customer service team if you notice any delays so that they can provide any further details. I apologise for any inconvenience caused!
Motel x
Two of the 5 just didnt fit me properly for me
Tw of the 5 just didnt fit properly or work for me . have to return these items again. Main problem is sizing isnt consistent across styles.
2026年4月9日
Motelrocks からの回答
Hi Karen, I am sorry to hear that you have experienced an issue with the sizing and this feedback will be passed on to the relevant teams - if you need any further details of the sizing of specific items please reach out to the customer service team who will be happy to help! I apologise for any inconvenience caused.
Motel x
Cost to exchange
Tried the jeans on in a store and then ordered online to get a different colour.
When they turned up the sizing was different to what I had tried on.
Can’t believe I need to pay $30 to return or exchange them.
Don’t think I would order from here again, such a pity as I was looking forward to wearing them.
2026年4月10日
Motelrocks からの回答
Hi Darren, I am sorry to hear that you have experienced an inconsistency with the sizing of your jeans - please make sure to reach out to the customer service team as they will be happy to help you out with this! I apologise for any inconvenience caused.
Motel x
Motelrocks からの回答
Hi Nola, thank you for leaving a review. I am so pleased to hear that you have been happy with the service provided and I hope to see you shopping with us again soon!
Motel x
Jeans are not true to size at all and…
Jeans are not true to size at all and the same size in different colour of the same jeans fits completely different size listed is not accurate at all
2026年4月6日
Motelrocks からの回答
Hello, I am very sorry to hear that you have experienced an issue with the jeans you have you received - please reach out to the customer service team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
SLOW SHIPPING
Your Delivery System is very slow …I haven’t received my jacket yet …it’s very disappointing…!!!
2026年4月6日
Motelrocks からの回答
Hi Jane, I am sorry to hear that your order has not yet arrived - please reach out to the customer service team so that they can take a look into this further for you. I apologise for any inconvenience caused.
Motel x
Terrible customer service and shipping time frame
Ordered over two weeks ago and zero communication or shipping updates.
I have emailed customer service twice and no one has responded.
I still don’t have my products I purchased.
Terrible delivery time frames and non existent customer service
2026年4月7日
Motelrocks からの回答
Hi Vanessa, I am sorry to hear that you have experienced a shipping delay with your order - I can see that you have reached out to our customer service team and they will be in touch with you shortly. I apologise for any inconvenienced caused.
Motel x
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